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#463505 - 02/06/19 01:13 PM Clear Capital BPO Dictating Values
Slappy Offline
Member

Registered: 12/15/05
Posts: 232
Loc: Ohio
I sure hope I'm not the only one going thru this with Clear Capital...I keep having orders returned because the value of my opinion does not agree with what they (or "our mutual client") desire. I have justified the value with current comps, explained the exclusion of comps they dictate and replaced comps. If it's not the value they want and I don't agree to their value they just reassign the order.

This is unethical and I am sure prohibited by some regulation somewhere...?, right?

Who are such deceptive practices reported to?, will they act upon such a complaint?

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#463511 - 02/06/19 06:42 PM Re: Clear Capital BPO Dictating Values [Re: Slappy]
Muniart Offline
Member

Registered: 07/15/10
Posts: 34
Loc: Virginia
Some of the CC orders have a statement about reporting undue influence on your price. After being repeatedly harassed by the reviewer on one order, I called CC and told them I wanted to report undue influence. When they asked who, I told them "Clear Capital." The order was approved as is.

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#463597 - 02/18/19 04:06 PM Re: Clear Capital BPO Dictating Values [Re: Slappy]
MirandaMac Offline
Junior Member

Registered: 02/18/19
Posts: 1
Loc: NY
I have experienced the same thing with them a few times.

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#463843 - 03/21/19 11:00 AM Re: Clear Capital BPO Dictating Values [Re: Slappy]
likearollinhome Offline
Member

Registered: 11/17/07
Posts: 91
Loc: NYC
I have experienced this also. They look at the prior and if you are not inline with it this happens. Try and use the closest and most recent comps available and adjust for the differences.
I have also used the undue influence as a response to QC and it went through.

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#463901 - 03/25/19 07:28 PM Re: Clear Capital BPO Dictating Values [Re: Slappy]
TimWin23 Offline
Member

Registered: 05/07/18
Posts: 31
Loc: Chicagoland
They have never been a problem with me as long as I explain why my value is different. Usually the previous agent used "fair" or "good" comps or chose closer proximity comps across a major dividing barrier. Use the live chat or call them and discuss the issue.
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