Main Street

Posted by: smg

Main Street - 09/24/13 01:46 PM

Just dumped 100 BPOs in my area....these had better not cancel.
Posted by: smg

Re: Main Street - 09/24/13 02:05 PM

they dump thousands all at once, and the system locks up. Most would know that would happen. Not certain why they would do that.
Posted by: smg

Re: Main Street - 09/25/13 02:46 AM

Well, I accepted a bunch of these jobs. These guys are a small company with very little in terms of network, server, etc. Trying to say that they do not have the platform for all of these agents to get these orders done. They have sold 900 tickets to a 200 seat general admission show. Meanwhile, you better get your orders submitted in time! The system in place at MSV/Red Bell/BPO Fulfillment/whatever their name is will not support what they are asking people to do.
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/25/13 04:04 AM

THis is crap. My score is crap anyway and I am trying to get it up...but I have seven orders I can't submit!
Posted by: RealityRealty

Re: Main Street - 09/25/13 04:18 AM

Just got a ton. I accepted one, lol! Will see what happens. Don't want to tie up all my time in there.
Posted by: iTSSold

Re: Main Street - 09/25/13 07:36 AM

This Blows! Wasted almost 2 work days and was only able to submit 1 order(!). They tell me its working, just slow - It. is. not. working!
Posted by: cinloo

Re: Main Street - 09/25/13 07:57 AM

I just cut my losses by moving on. Not worth the hours I have spend trying to complete the 2 I accepted. Emails bounce back, put on hold with phone calls....no way to contact them to communicate or ask for extension. They should tell us up front that they want comp photos, MLS sheets and cut and paste MLS comments. Are they out of their minds with a website that cannot handle a massive blast. Good luck to any self-respecting agent that accepts one of their BPO'S.
Posted by: FIJIMAN

Re: Main Street - 09/25/13 08:01 AM

Their IT department should be fired for not allowing servers to handle this blast load.

Im moving on as well, no plans on getting the 4 orders I accepted back soon. Luckily in only to pics of 2 and they were very close.
Posted by: Analog Man

Re: Main Street - 09/25/13 08:41 AM

Originally Posted By: 12 step 4 BPOs?
THis is crap. My score is crap anyway and I am trying to get it up...


Does score/rating really matter with them since they are a blast company? I've never heard of any type of direct or preferred assignment order distribution with them. So IMO it's simply a pass or fail thing.


Like others, the few accepted orders that I took with them yesterday are quickly becoming very low priority. I am starting to get busier again with my main mills. My BPOs due for MSV will be submitted in accordance with the functionality of their web site, while not sacrificing my deadlines with my much better mills.

In other words, I'll get to them when I can. If they get reassigned in the process, I promise not to cry myself to sleep. evilsm
Posted by: smg

Re: Main Street - 09/25/13 10:51 AM

Pretty suprising they do not have the business sense or professionalism to send out a global email to their agents. Certainly they are smart enough to have a distribution list with them all on there, right? I have been calling, the phones are jammed. An email would alleviate that problem. Nope, that makes too much sense.
Posted by: Joel33

Re: Main Street - 09/25/13 11:58 AM

I hesitate saying anything, but thought I would just jump in.

All of the system issues have been resolved - the speed is back to normal and MSV is alive again.

Joel
Posted by: Joel33

Re: Main Street - 09/25/13 11:59 AM

Oh yeah, scores have not been affected, timelines will be extended. We will work with the agents.

Also, smg, we would have sent out an mass email but were afraid it would tax the servers even further and make us dead in the water.

Joel
Posted by: Jwalkbpo

Re: Main Street - 09/25/13 12:48 PM

You're dead in the water as a company already, you just don't know it yet apparently. Your reputation is already garbage here due to MSV's prior conduct and awful treatment of agents, so good luck. I don't even allow your incessant phone calls to get to voicemail, I just answer and hang up.
Posted by: smg

Re: Main Street - 09/25/13 01:00 PM

If the site is fixed, it keeps knocking me out. My data is saved, my order is 80% done. Half of the saved data is gone. So, your idea of fixed and mine are different. I appreciate you stopping in here and giving us an update Joel, but man is this company and this project a mess. You already require more than other mills and you pay slower. Add in having to reenter data to the mix.
Good times.
Posted by: Analog Man

Re: Main Street - 09/25/13 01:02 PM

Originally Posted By: Joel33
Also, smg, we would have sent out an mass email but were afraid it would tax the servers even further and make us dead in the water.

Joel


The "server" had no problem sending me an e-mail this morning reminding me that my orders are due tomorrow.
Posted by: smg

Re: Main Street - 09/25/13 01:15 PM

I never even got a confirmation email on any of these orders. I have pics of all of these and I am going to try to do them. But, at some point I will most likely give them back and just take my time and gas losses. It is just not worth it to have to spend three hours on a one hour BPO. MSV is simply not equipped for a bulk of orders like this. When one gets done and it is time to add comments, how much interest do you have in telling the story of the property? If systems and forms behave properly, I spend a good amount of time putting good notes and detail into an order. After going through all of this? Absolutely not. I just want to get through it as it took three times as long....due to MSV.
The end user gets an inferior product due to the mill(MSV) not being able to support the demand it received.
Posted by: smg

Re: Main Street - 09/25/13 01:15 PM

Please leave this thread public. No reason to hide any of this.
Posted by: smg

Re: Main Street - 09/25/13 01:30 PM

Can somebody please tell me what "markenting" is? That is in the neighborhood section. That spell checker must be sleeping on the gig. If I am a large lender and giving an order like this to a BPO provider, I would expect the spelling to be correct on the forms.....

Professionalism.
Posted by: smg

Re: Main Street - 09/25/13 04:11 PM

Oh my goodness. Now they are blowing up my email . I have received over 85 messages about BPOs that are due. They are sending the same message over and over. As I type this, they sent 15 more. These guys are just a mess.

On a separate note, special instructions are not asking for the MLS printouts. That is for one client of theres, Carrington. These orders do not require the MLS docs. That option is there and it would be nice to add them, but no thanks.
Posted by: FIJIMAN

Re: Main Street - 09/25/13 05:34 PM

Originally Posted By: smg
These orders do not require the MLS docs. That option is there and it would be nice to add them, but no thanks.


I actually called to confirm this...FINALLY got a live body who did say they are not required although I didn't feel to confident in his answer, seemed like he was just reading the same email I got in the first place. I didn't want to submit these orders and then get conditioned to upload all the MLS which is way too much work for 45 BPOs that have already taken waaay too much time
Posted by: Joel33

Re: Main Street - 09/26/13 04:47 AM

As an FYI, we were not sending out emails while the system was jacked up - we are sending them out now.

You are correct these particular orders do not require MLS sheets, but you may upload them anyway.

When we rolled out the fix yesterday, it wouldn't be active in your browser until you clear chaches and refresh the screen. Ctrl-f5 or simply shutting down and restarting normally will achieve this.

Joel
Posted by: smg

Re: Main Street - 09/26/13 07:14 AM

I just love the unlock feature...said nobody ever.
Posted by: smg

Re: Main Street - 09/26/13 01:58 PM

Now they just sent these emails out....

------------------------------
Our records indicate that the above mentioned order is now past due. At this time we need to hear back from you with the completed order no later than Sep 26 2013 5:40PM MST to avoid reassignment. If the order is reassigned you will not be compensated for any services you have completed in relation to this order.
If you encounter any issues that would cause you to be delayed beyond this extended due date please contact us immediately. You can contact us via phone at 801-488-4639. Please note that all incomplete and/or late orders are subject to reassignment and do affect your status with our company which may affect your ability to receive future orders.
------------------------------------
Now, two things come to mind.
1) You can not call or email this company. They are a mom and pop shop and the phone lines are jammed. They do the "call and let us know" piece, except once again they are not setup for the volume of calls they are getting. They will not provide a contact email address.
2) The due dates should automatically be extended as THEY are the sole reason these are due. They were not able to live up to their end of the deal and provide support. Half of the 48 hour time frame on these was not do able because of them. Do they think our schedule is so flexible that we can just push everything aside cause their system now functions? I had X amount of time set aside for these. Now they can wait.

This is by far the most unprofessional group I have dealt with since I started doing BPOs many years ago.
Posted by: KoDa

Re: Main Street - 09/27/13 07:04 AM

Down Again??? I just lost all comp data upon trying to save. Great.
Posted by: REOGuyNTheIE

Re: Main Street - 09/27/13 07:59 PM

They sent me about 15 requests last minute today for $30 exterior BPO's due Sunday...NO thanks.....
Posted by: Artiste

Re: Main Street - 09/28/13 06:57 AM

"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO
Posted by: Analog Man

Re: Main Street - 09/28/13 07:15 AM

Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs


There is an important point to make there Ariste. As the housing market continues to recover, more and more agents will abandon the BPO niche to earn the multi-thousand dollar commission checks. So these sub-par BPO fees will no longer fly.

Landsafe recently announced a modest BPO fee increase. I am hopeful other mills might follow suit. Even if they don't, I really don't see garbage fees offered by companies like ORT and MSV (if that $30 fees is correct) to be accepted by anyone who much evaluation experience or merit.
Posted by: smg

Re: Main Street - 09/28/13 07:19 AM

IF I am a client of these guys, I am going to be concerned about the integrity of the product I am receiving. If the provider does not have enough where with all to even proof read their form, how well with they check the orders for errors? They have spelling errors(markenting), ask questions like "Who is likely owner?" and the choices are owner(?) and tenant(investor?). Items like that will send a client the message that this company is not at all conscientous.If they think a client like B of A does not notice spelling errors and questions that make no sense, they are mistaken. It just shows they did not even check the forms before releasing them, a lack of care. Apparently, quality is not high on their list. Not to mention, once you start dropping fees down to the $30/range, they are accepting the fact that only inexperienced agents will be doing reports. The "get what you pay for" piece rings really loud in that instance, good comments and experienced BPO agents will not be involved in those orders. A $30 order will be a rush job, agent will cut as many corners as they can get away with. Order quality and integrity will be compromised. As mentioned, quality is not a priority with these guys.
Posted by: smg

Re: Main Street - 09/28/13 07:35 AM

Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO


Shouldn't it be $6000/3% or half of the commission?
Posted by: Artiste

Re: Main Street - 09/28/13 11:06 AM

Originally Posted By: smg
Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO


Shouldn't it be $6000/3% or half of the commission?


It's the net amount to the agent after a 50/50 broker split so that's the LEAST an agent could earn - many agents have a better than 50/50 split, of course.
Posted by: smg

Re: Main Street - 09/28/13 11:18 AM

Originally Posted By: Artiste
Originally Posted By: smg
Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO


Shouldn't it be $6000/3% or half of the commission?


It's the net amount to the agent after a 50/50 broker split so that's the LEAST an agent could earn - many agents have a better than 50/50 split, of course.

Thanks Artiste- I do not know if we have any more of those brokerages here. Mine is 100% commission, $25/month and a yearly $500 E&O fee. When I first got in the biz, I was a C21 agent and had a 70/30 split. I did one deal and saw how much they got and quit. I do not see any advantages to those brokerages that take the big piece. We have just as good of training at my 100% brokerage as they do. I do not think branding is worth a large portion of your commission.
Posted by: KoDa

Re: Main Street - 09/29/13 03:39 PM

Wow. I have not done reports for Main Street in some time. Had a slow week with regulars & accepted 5 orders @ $45 each.
Well, I will NEVER EVER AGAIN get so desparate to accept even an order next door for any amount of $$ for them. What a horrible system. QC is Ridiculous. A property built in 1900 is questioned why I used a property built in 1906?? Sorry dont have a market full of track housing.
ALL the orders I did in suburban/semi rural areas are noted by THEM as urban, so after making comments have to go on to make 20 more. Remain professional wording, but really want to answer the questions as ~ Seriously??? Had to research & address their wrong data. Then add insult they ask the same question AGAIN. I answered as repeat question, over and over. THEN....Comes back as rejected due to Their inaccurate internal data. Lesson Learned. Never Again
Posted by: PMR

Re: Main Street - 09/30/13 08:33 AM

Originally Posted By: REOGuyNTheIE
They sent me about 15 requests last minute today for $30 exterior BPO's due Sunday...NO thanks.....


Those were only inspection reports: pictures and condition comment. They want a value range, but you don't need any comps.
Posted by: CALIF DREAMING

Re: Main Street - 09/30/13 08:34 AM

Originally Posted By: KoDa
Wow. I have not done reports for Main Street in some time. Had a slow week with regulars & accepted 5 orders @ $45 each.
Well, I will NEVER EVER AGAIN get so desparate to accept even an order next door for any amount of $$ for them. What a horrible system. QC is Ridiculous. A property built in 1900 is questioned why I used a property built in 1906?? Sorry dont have a market full of track housing.
ALL the orders I did in suburban/semi rural areas are noted by THEM as urban, so after making comments have to go on to make 20 more. Remain professional wording, but really want to answer the questions as ~ Seriously??? Had to research & address their wrong data. Then add insult they ask the same question AGAIN. I answered as repeat question, over and over. THEN....Comes back as rejected due to Their inaccurate internal data. Lesson Learned. Never Again



Seriously???? Looks like they set their expections too high and expects a $45 appraisal.
Posted by: smg

Re: Main Street - 09/30/13 09:36 AM

Originally Posted By: KoDa
Wow. I have not done reports for Main Street in some time. Had a slow week with regulars & accepted 5 orders @ $45 each.
Well, I will NEVER EVER AGAIN get so desparate to accept even an order next door for any amount of $$ for them. What a horrible system. QC is Ridiculous. A property built in 1900 is questioned why I used a property built in 1906?? Sorry dont have a market full of track housing.
ALL the orders I did in suburban/semi rural areas are noted by THEM as urban, so after making comments have to go on to make 20 more. Remain professional wording, but really want to answer the questions as ~ Seriously??? Had to research & address their wrong data. Then add insult they ask the same question AGAIN. I answered as repeat question, over and over. THEN....Comes back as rejected due to Their inaccurate internal data. Lesson Learned. Never Again



Yes, they regard every market area as urban. I had a couple there are way out west on large acreage with very few homes nearby....they flag it as urban. They have not bothered putting a piece in place that identifies an area as urban, suburban or rural. Other providers have that, these guys do not. Also, they do apply the five years of age variance to any property, whether it was built in 2005 or 1905. Comps must be within five years old. Again, they do not look at this like other providers, appraisers or lenders do. So, the agent will travel further in vicinity and bypass more appropriate comps. While it is more hassle for us, the person that ultimately gets short changed in this deal is the client. Because the BPO provider has not taken the correct steps to address that stuff, the agent approaches the comps differently and the client winds up with comps he would not have had and probably a value that is skewed as a result.
At some point the client will realize all of this and wish that had dealt with a mill that was more on top of its game.
Posted by: Joel33

Re: Main Street - 09/30/13 11:02 AM

Sadly, smg, BPOs are somewhat of a commodity and client decisions are driven far more by price than by quality. Some might even go so far as to say that shoddy BPO work is in part responsible for the housing crisis we've come through in the last four or five years.

The truth of the matter is that MSV has a very good reputation among clients for both quality and price. We do more for our clients than any other BPO Provider does or is able to do for theirs.

Despite what is said, here, or the perception of agents on the side of doing the BPOs, the client is happy and our business is growing at the expense of other BPO providers.

Our QC is difficult to pass, I realize this is a pain for agents, but again, it's what the clients demand. Our BPOs require more information again, because that's what the client demands. There are typos on the form - and they will be fixed wink

Lastly, yes, the $30 orders are not BPOs but merely property inspections. We reference the 2010 census data to determine the pop-density of a subject property. We take numerous automated QC steps and still manually QC 100% of our orders.

Thanks,

Joel
Posted by: smg

Re: Main Street - 10/04/13 12:29 PM

These guys just sent an order back saying that three of the comps are not 3BR/2bath, they are 3BR/1.75 baths. First off, their form does not allow me to enter .75 bath. Second, they are two bath, regardless of what their data shows. Third, I have never had an order returned by any provider with such a stupid request. They want me to change a two bath to a 1.75 bath, although their form will not allow for that.
Posted by: Joel33

Re: Main Street - 10/04/13 12:51 PM

feel free to send me the order ID and I will look into it - sounds like an automated QC check.

Thanks,

joel
Posted by: Analog Man

Re: Main Street - 10/04/13 02:12 PM

Originally Posted By: Joel33
Our QC is difficult to pass, I realize this is a pain for agents, but again, it's what the clients demand. Our BPOs require more information again, because that's what the client demands.


As far as I am concerned, the "client" can do something that is anatomically impossible to do to oneself. Joel, I don't think you get it. Veteran BPO agents have multiple avenues to earn cash! Why would I want to work for a mill that has a hard to please customer, at a mediocre at best fee?

I'm not going to name names, but I can easily think of a half a dozen BPO mills off the top of my head that pay equal if not more than MSV, and have far easier to nonexistent QC issues! I realize the industry is lender centric, but don't forget that is meaningless without field agents completing said work.
Posted by: smg

Re: Main Street - 10/04/13 02:33 PM

Joel, I do appreciate you stepping in, thanks for that. At the same time, I have to agree with Analog Dude. Not to mention, I sometimes have doubts that these are client demands. I seriously doubt that the client has a five year age tolerance, regardless of the age of the property. I call BS on that. If the property is 80 years old, your client is not expecting to find all of the comps within five years. No other mills require that, why would all of your clients? That message pops up, regardless of the client. In terms of the markets being urban, suburban or rural, none of the areas I have ever worked for your orders have anything other than urban...too coincidental.
Not meaning to beat up on you, but I think when a system is messed up, or QC standards are in error, that many default to "our client wants this".
Posted by: Doin' bpose

Re: Main Street - 10/04/13 02:36 PM

Quote:
Some might even go so far as to say that shoddy BPO work is in part responsible for the housing crisis we've come through in the last four or five years.
Hubris on display by "some". 1) Mills demand compliance to arbitrary guidelines and restrictions created by over educated/under experienced pencil pushers and create a unique work product as a result. BPO agents thread the needle to avoid QC hiccups, or they haggle with QC until QC gets it's way or the order is reassigned with a cooperating agent.

If you don't believe me talk to anyone who has ever completed a BPO directly for a lending institution on a word doc form with no BS guidelines. Best darn reports around if you ask me. But I guess there is no middle man involved so it can't be legit.

2) BPOs were never used for loan origination to my knowledge so how can the product bare any culpability for a market bubble? Saying BPOs were to blame for the housing crisis is like saying like the Redskins blaming the score keeper for being 1-3.

Try again.

I'll throw it back. The mill is the problem, because it separates the professional from the client and places an unnecessary financial constraint on the valuation process and erects arbitrary and inflexible criteria and TAT guidelines that work only in limited situations. People employed by the mills are often unable to determine when it is appropriate to abandon guidelines and listen to the market professional. These guidelines punish thorough reports by restricting commentary limited to MLS data only or by limiting the amount an agent can freely comment or even by limiting the words an professional uses to compete the report.
Posted by: Analog Man

Re: Main Street - 10/04/13 03:23 PM

Originally Posted By: smg
. Not to mention, I sometimes have doubts that these are client demands.


100% agree. Classic example is Bank of America (BAC). I work for them indirectly doing BPOs via Landsafe. When I do a BAC BPO via LS, there are very few restrictions on comparables I can use. Short sales, contract pendings, and various other differences are very often used without objection on their part. I can honestly say that about 98% of my BPOs with BAC are auto-approved without QC issues.

Now if BAC outsources a BPO via a third party mill, all bets are off! A whole bunch of requirements are needed that would not be required via their internal BPO portal. The ironic kicker??? BAC internal BPOs bay $57.50 without QC issues. Outsourced they pay $45 (on average) with QC/comp selection bullspit.

So again I agree with SMG whole heartily. Why would the nations largest lender have next to zero comp restrictions on their internal BPOs, but outsourced a different set of parameters? My guess is that part of the "selling process" for business to the various mills is all the hoops they claim are done to insure quality.

We all know at the end if the day, that is a farce!
Posted by: smg

Re: Main Street - 10/04/13 07:28 PM

Originally Posted By: Joel33


Our QC is difficult to pass, I realize this is a pain for agents, but again, it's what the clients demand. Our BPOs require more information again, because that's what the client demands.

Thanks,

Joel


This is the part I struggle with. I have done a ton of orders for B of A also. Why would they make make these demand for these orders through MSV, yet not make them of the other providers? I do not think the QC at Main Street is tough so much, but I think it often makes little sense. I do orders for many providers and the QC is pretty tough...but logical. Some of what I see here is just not very well thought out. Agents will play along with these silly guidelines in an effort to just get the order turned in. The agents market knowledge and experience are not given the same weight as these silly parameters you have in place. The end result are an inferior product to your client.
My suggestion would be to examine some of the auto QC checks at the end of the order. One size does not fit all. Some of it is just goofy. Spend some time looking your forms and processes over. It is obvious nobody has.


Posted by: Artiste

Re: Main Street - 10/05/13 04:59 AM

40hrs/week @ $8.25/hr x 4.25 weeks in a month = $1,402.50 (plus benefits like employee discounts, paid holidays, unemployment insurance, disability & worker's compensation, profit-sharing, and social security)

or 46.75 Mainstreet BPOs @ $30/each (1.56 BPOs/day) and 0 benefits
Posted by: KoDa

Re: Main Street - 10/05/13 09:14 AM

Well, I find this interesting. I had a last order on hold as it is a condo unit with no unit # and the owner name did not match tax records. Comes off hold after email with information they provided to me and want me to use. It is the prior information as a Multi unit. Well it sold in 2011 and is now 2 condo units. Not very accurate information to pass to the Client I would think???

I will be giving this back, I am not putting my name on it at all. Just thought it was funny how much they try to say how great their quality is. They can give it to someone that will price it as a multi. It will be very accurate I'm sure!!!
Posted by: 12 step 4 BPOs?

Re: Main Street - 10/05/13 01:45 PM

Joel...I love it that you come on here and try to relate to us. I really admire it. I want to tell you, that your QC is terrible though. In our MLS we put the full bathroom count first, then a decimal, then the half bathroom count. So a 2 full bath, 2 half bath would be 2.2. Your auto QC kicks it back each and every time. So I put the notes in there to explain it. Kicks it back, as no human is actually reading it yet. A few week ago I got it kicked back to me SIX times! SIX!!! Finally I had to dig out an old email address from a QC person and email to them. Insanity. I don't have time for that, and it is not right. Your form requires we provide full agent MLS PDFs, which is a violation of their rules. The typos and other errors on the front page are horrifying. They confused then and than. Totally unacceptable. I cant imagine that your office provides the best reports when your own employees don't know the difference between then and than. There is rampant misuse of apostrophes on your site as well. It hurts me to have to read it.
Posted by: smg

Re: Main Street - 10/05/13 04:41 PM

Originally Posted By: 12 step 4 BPOs?
Your form requires we provide full agent MLS PDFs, which is a violation of their rules. The typos and other errors on the front page are horrifying. They confused then and than. Totally unacceptable. I cant imagine that your office provides the best reports when your own employees don't know the difference between then and than. There is rampant misuse of apostrophes on your site as well. It hurts me to have to read it.


No, it does not. They have one client that requires MLS docs. For that client, I give them public view orders. they would like them on every order, but it is not mandatory. Private agent view has never been asked for, of me anyway. This last bulk drop did not require MLS pdfs...rarely are they required. All of your other points are spot on.
Posted by: Joel33

Re: Main Street - 10/07/13 05:45 AM

I don't reject any of your complaints, but I try to shed some light on what is going on within the industry outside of your view.

BPOs are not in fact used for origination - whoever said that is correct - they are however used for capital markets purposes as mortgage portfolios are bundled and traded. In large measure the recent housing crisis was fueled by capital markets activity. Banks make more money buying and selling loans than they do originating them, however in order to buy and sell more loans, they need to originate more. It was in many respects the appetite for Mortgage Backed Securities that fueled lax origination standards. The argument I would make is that if more attention had been paid to BPO quality on the capital markets side the appetite for these deals would at least have been informed by accurate values. This would have decreased the pressure on the origination side to adopt lax standards. BPO quality for Capital Markets MBS deals definitely played a role in the housing/lending crisis. So much so that the entire industry, which used to look for low turn time as paramount on a BPO has shifted to hold BPOs to a much higher standard of quality at the expense of turn-time. The industry knows that quality BPOs will in part prevent future crises and so it now values quality over turn-time.

QC is a nightmare to manage as I'm sure you can tell. QC is handled by people who are flawed and imperfect, much like the agents that provide the BPOs - also flawed and imperfect. So I am tasked with taking two sets of people who are both imperfect and trying to get something perfect out of it - not possible. We try by using alternative data sources and MLS feeds to figure out as much as we can on an automated basis so that the interaction between two imperfect people is kept to a minimum. Sadly, even the automated stuff is imperfect. I realize that some restrictions (year built within +/- 5 years on an 80 year old property) are restrictive. Obviously, we provide a means of addressing that in our "Exceeded Threshhold" area prior to submission for QC. Ideally our QC reads what you have written and accepts the explanation. Again, I said, "ideally".

As technology improves, we find better ways to handle these things unfortunately in an unwieldy system, "improvements" sometimes have unintended consequences elsewhere that are definitely not improvements. It's good to have these pointed out and believe me, when I get this feedback it goes into the IT development Queue almost immediately.

Ariste - we don't offer any BPOs at $30 all of our BPOs go out at a minimum of $45. The $30 order you refer to must have been an inspection (which has the added benefit of not going to manual QC just automated checks of the photos), so they are easier to do and should require less effort - we don't usually ask for comps on those orders and if we do ask for comps we ask for limited comp detail. The only BPO outfit I'm aware of asking agents to do full BPOs for $30 is Old Republic.

I appreciate the anecdotal accounts of how much easier it is to work with other BPO outfits, and particularly LandSafe. I don't want to say anything in specific about them as I don't think it would be gentlemanly or kind. All I can say is that we continue to grow and sometimes at the expense of these other parties that are named. There are decision makers that see the output at the end of the day and can measure the quality and accuracy of the BPOs. Limited QC requirements may be really good for you, the agent, but they are not necessarily good for the end user of the BPO.

We try to catch all of the grammatical errors but right now we've mostly been slammed with product development.

If you have anymore BPOs from this latest bulk available please do them. I still have 1200 orders I need to complete before end of business on Monday.

Lastly, I don't come in here to merely relate to your or to defend MSV - I believe that by getting your honest feedback - and sometimes unnecessarily harsh feedback - I can make the process easier for you (note the "site visit verification photo" fiasco that brought me here in the first place). We are fully aware of the limitations and deficiencies of our system. What you see on your end is only half the battle. We are currently in the process of trying to re-program our system and improve it to make it idiot proof for all parties - agents, QC, processing staff, and most of all the biggest idiot - Me.

thanks,

Joel
Posted by: JackREO

Re: Main Street - 10/08/13 08:05 AM

Nicely clarified Joel33. Thanks for some insight.
Posted by: City Girl

Re: Main Street - 10/08/13 08:59 AM

Joel33, I highly doubt you are an idiot!
Posted by: Newton

Re: Main Street - 10/09/13 06:51 AM

You know what else I hate about these maggots, Mainstreet that is - when I go to log in it always says my account is locked and I got to go through the whole password song & dance thing.
Posted by: smg

Re: Main Street - 10/10/13 05:04 AM

Joel-- You are not an idiot at all. I appreciate you stopping by and letting us beat you up. Often, I take issue with what you post, but I am interested when you post.

I do not understand the lock/unlock feature in the order. I am not referring to what Newton mentions above, that is just the logon piece. This is during the actual data input. I unlock the orders a couple times while working on them. I can never tell if it is actually unlocked, the little padlock icon shows unlocked but the order will still be locked. I do not know if it benefits the product in any way. After unlocking, you can not go back into the order...it is a mess. What purpose does that entire function serve? It is actually one more annoying piece that does nothing to benefit the agent, so why does the agent have to mess with it throughout the order? If it is of benefit to you guys, can it just be something that is used during the admin portion of the order?
All of this stuff kind of leads me to the order quality piece. MSV and all of the other mills want as good of an end product for their users as they can get. All of these little things, the little annoyances, can lead to good agents walking away. It is not one single factor, but multiple factors can cause good agents to decide to walk and do orders elsewhere. The best way for you to get a superior product is to look at all of that stuff..pay, pay windows, processes, systems, etc. I think if things were not so frustrating you would not only retain good agents, the agents would not be so fed up during the data input. Often, the goal is to "just get through this damn order". If some of those frustrating systems and processes were removed,you would most likely have a higher quality product. Just my take.
Posted by: Artiste

Re: Main Street - 10/10/13 07:27 AM

so many forms... so many different rules...it'd be nice if BPO companies would get on the same page and have some consistency and not help themselves to the lion's share of the pay.

When anyone from a BPO mill shows up at the Pearly Gates, I'm gonna help hold the gates shut.
Posted by: Joel33

Re: Main Street - 10/11/13 06:15 AM

A couple of items to respond to - "Lion's share of the pay" this is a very interesting idea and it would be very nice if it were true.

The fact is that I have to pay $45 to an agent, nobody does the QC for free, I also have overhead for my staff that I need to cover, if we are integrated with the client then there are additional fees that we have to pay. Believe me on a BPO by BPO basis the Agents are making much more per order than we are. How much exactly do you think the Banks/Servicers pay us? I can't really say or go into too much detail on our actual costs as there are some trade secrets involved, but I'd be curious to know what you guys think. The bottom line is that BPOs are increasingly becoming a commodity like product - commodities have very low margins and our business needs to be built on the ability to service volume.

Lock/Unlock - the institution of this feature predates me. We are continually in the process of trying to refine and improve our system - we are about to embark on some rather significant programming changes to make the system more efficient - I will investigate why it is there, but I'm fairly certain it is primarily their for us to be able to audit who does what to the order and when they do it so that we can demonstrate to the client that we don't tinker with the agents work. Perhaps there is another way for us to build this and preserve its functionality without hindering your ability to get through the order quickly.

Newton, how often do you login? Most secure systems require periodic password resets I believe we are at 45 days. If you aren't doing a lot of work for us it is possible that your account would reset in between when you actually do work for us.
Posted by: Analog Man

Re: Main Street - 10/11/13 06:53 AM

Originally Posted By: Joel33
Believe me on a BPO by BPO basis the Agents are making much more per order than we are. How much exactly do you think the Banks/Servicers pay us?


Well I certainly hope that agents are making the majority of the money involved with BPOs since we are doing all of the work! It's our gas, wear and tear on our vehicles, dealing with owners or tenants on their front porches (and then sometimes being chased), and access issues on interiors. Then we extract all the data needed to complete the BPO and have to input it. So from top to bottom, and agent on average may spend about an hour per BPO after factoring travel time. You'll never be able to convince me than a QCer spends that much time reviewing each BPO!

How much is the bank charged? I don't know. One way to gauge would be to order a BPO with EML via PayPal or credit card. You can do it on the lower left corner of their home page. I've been tempted to order one on my own house. I wonder if I would get the assignment?? grin

Posted by: smg

Re: Main Street - 10/11/13 07:14 AM

The Analog dude is an awfully smart cat. Of course we should be paid more than the mill. The QC process takes no more than three minutes per order, been there and did that. I do understand the overhead of the mill, costs of employees and what not. But, we are investing much more time, gas, etc. While gas prices went up, so did the demands of the mill..all while the pay was decreasing.

It is funny and off topic. I have done about 500+ EML orders, never get any that are close to my office or residence...never. Lots of shorts and distressed activity and those zips are in there, but I have probably had two out of 5000 that are near my place.
Posted by: Joel33

Re: Main Street - 10/11/13 07:43 AM

I agree that you should be paid more, I was merely responding to Artiste's claim that we take the lion's share of the fee. For every $45 order that you do, the BPO Mill get's a fraction of that amount after covering all of the costs, which is the way it should be.
Posted by: smg

Re: Main Street - 10/11/13 08:02 AM

One thing to take to your clients and to consider on BPOs. When we are asked to check on a homeowners financial status with the HOA, that is taking the entire BPO to the ridiculous level. I question how many agents go through the drill of calling the HOA and explaining that they are doing a drive by BPO and asking if they would mind divulging whether their client is current on paying fees. HOAs do not typically disclose that info to an agent doing a BPO. I think it is an unreasonable thing to ask, I think the HOAs that would disclose that are few and far between and I think it is going a bit outside of valuing the property. Do you really think you are getting accurate info in that area? Why not offer an option of C, HOA will not discuss property owners financial status? Next, we will discuss "title issues". Do you think agents are running the title history for all of these orders?
Posted by: kreid

Re: Main Street - 10/11/13 08:28 PM

[quote=Joel33]I agree that you should be paid more, I was merely responding to Artiste's claim that we take the lion's share of the fee. For every $45 order that you do, the BPO Mill get's a fraction of that amount after covering all of the costs, which is the way it should be.
[/quote]

That's comparing our gross to your net.

Emortgage charges $105 for an exterior BPO, btw.
Posted by: PA Roadkill

Re: Main Street - 10/11/13 11:46 PM

Originally Posted By: kreid
Originally Posted By: Joel33
I agree that you should be paid more, I was merely responding to Artiste's claim that we take the lion's share of the fee. For every $45 order that you do, the BPO Mill get's a fraction of that amount after covering all of the costs, which is the way it should be.


That's comparing our gross to your net.

Emortgage charges $105 for an exterior BPO, btw.


Come on Joel --

"Covering all our costs"?? What a specious comment.

The agent completing the work doesn't have costs to cover??

There is only one reason fees have dropped. No matter what BPO mill is involved, they all basically deliver the same product to the lender. The only real point of differentiation is the cost. So if they drop the fee $5 or $10 to their client they, in effect, buy the business. And the agent completing the work gets a fee cut also, even though the agent was not part of the negotiation.

Mill like "Dead End Street" get the lowest common denominator to do their work. Desperate agents who think doing cheap work will get them REO listings.
Posted by: Analog Man

Re: Main Street - 10/12/13 09:27 AM

Originally Posted By: kreid
Emortgage charges $105 for an exterior BPO, btw.


So chalk one up to Artiste for being correct! (Atta girl!!!) smile


The mill does in fact get the lion's share of the pie. On a $45 to agent drive by, that means the mill gets roughly $57% of the collected money. If the BPO agent does not belong to NABPOOP then they only get $40, meaning EML gets about 62%.

I am assuming that kreid's claim is true, as I have heard from others that collected mill fees are similar to what he/she is quoting.

I've stated this in the past, I really don't see the actual "need" of a mill. I often scratch my head and wonder why large banks don't simply hire Realtors directly to do evaluation work. The mill serves as unnecessary middle man IMHO. I would gladly sign a non-compete clause agreement with a large lender like BAC or WF to do BPOs directly on their behalf, with even a review appraiser overseeing my work. At the end of the day, the large lender would save money.

Of course why corporate banks operate the way they do mystifies many of us. I guess knowing in the back of their minds that they have parachutes like or similar to TARP at their disposal, they can spend as they please......
Posted by: Don Price (Pine)

Re: Main Street - 10/14/13 07:32 AM

Originally Posted By: Joel33
I agree that you should be paid more, ...


Thanks Joel - we agree to agree on that.

On you form(s) it would be nice to have all fields able to accept a cut & paste rather then to have to input the data manually - and better yet have it so we can download the correct data into a spread sheet from our MLS and then populate your forms with it - more accurate information will then be on the form and more accurate pricing will be delivered.

Also - while I really do like the input form arrangement MSV has - when inputting information from comps that are outside of the boundaries of algorithms you have - it then requires a lengthy form later to input the reasoning when we can no longer see the data - it is listed elsewhere - so wouldn't it be better to have any explanations on the same page with the data - and a place to show out adjustments per item questioned - on the data input sheet? (Heck - I will never have a comp that doesn't trip your breakers - that is a given)

Originally Posted By: smg
One thing to take to your clients and to consider on BPOs. When we are asked to check on a homeowners financial status with the HOA, that is taking the entire BPO to the ridiculous level. ....


I agree - much of the information MSV requests, as others do too, goes far beyond that of a BPO.

A BPO has been defined - and what we are now being asked to do is far more than what is supposed to be in a BPO - heck appraisals do not include what we are asked for.

And for MSV - NC has a 'BPO Law' now - and has for awhile - it would be nice to have the wording incorporated for NC Brokers on all BPO forms - as only Full Brokers can legally complete a BPO for a fee.
Posted by: Don Price (Pine)

Re: Main Street - 10/14/13 07:46 AM

There are many reasons why 'Mills' are necessary - Banks would rather pay an 'independent and outside firm' to manage these opinions and quality Check them - it is one less liability they have in-house and the separation from the Bank is needed.

I have received reo listings on properties I have preformed a BPO on - but it has been years later and nothing to do with the BPO - it was because I was on 2 different servicer's list and selected for different reasons.

I have started to be choosy about what BPO's I accept because of this - if we received an REO listing from doing a BPO on a property now and then - I wouldn't be so choosy - but to never have received 1 reo listing after doing a BPO on a property and seeing the asset instead be assigned to my competition - I just pick the properties that will be hard to sell - or very low priced properties to perform a BPO - as I am not giving as much away then, as I have not seen any proof doing a BPO will help us get the REO listing - and that was the basis for the BPO lawsuit in NC - which eventually led to the 'NC BPO Law'.
Posted by: Traveler

Re: Main Street - 10/14/13 08:17 AM

The $105 fee makes me think they are Freddie Macs,(they use EMC and CC among others) which, when Freddie dealt direct with agents, the maximum fee they would pay for a drive-by was $105.

Many banks and mortgage giants have used agents directly years ago, but changed over to mills, most likely to in accordance with some legislature, or just to shift liability and blame to someone else.
Posted by: Artiste

Re: Main Street - 10/14/13 10:42 AM

They've got you guys working for a referral fee - without you, they'd have nothing to sell. Think about that. And Joel, keep your resume up to date, they don't care about you.
Posted by: Toro

Re: Main Street - 10/14/13 12:37 PM

I just joined and am not sure if you are talking about Mainstreet Valuations. If so, I just received a request for an Inspection. After accepting it, driving to the property, taking pictures, etc. I went on the site to start typing into the form. What I saw was a page showing my acceptance information but the fee was twice that of what I had originally been told. I called Mainstreet Valuations/BPO Fullfilment and asked what was going on. The representative became extremely nasty, refused to give me her fax number so I could send her the information (she said she did not see what I was talking about on her computer), said she was going to reassign the order and hung up. When I tried to log back in to send an email it said my membership had expired. I then received an email telling me that my status would probably be affected. I really don't care because this company uses unethical, illegal and immoral business practices.
Posted by: Don Price (Pine)

Re: Main Street - 10/14/13 02:04 PM

Originally Posted By: Toro
.... If so, I just received a request for an Inspection. After accepting it, driving to the property, taking pictures, etc. I went on the site to start typing into the form. What I saw was a page showing my acceptance information but the fee was twice that of what I had originally been told. I called Mainstreet Valuations/BPO Fullfilment and asked what was going on. The representative became extremely nasty, ...


So you say they were going to pay you twice what you agreed to and you decided you would call them and get to the bottom of this travesty - I wouldn't stand for that a second either - maybe more like - mums the word forever wink
Posted by: smg

Re: Main Street - 10/14/13 02:14 PM

Originally Posted By: Toro
I really don't care because this company uses unethical, illegal and immoral business practices.

Okay, I have been pretty vocal about some of my frustrations with these guys, but I have never seen anything that made me think any of this. What specifically are you speaking of? Yes, they ask for more of their. agents than most and pay slow, but I have the option of declining their work. I have called them with issues and never really been met with anybody that was rude. My issues have always started and stopped with their processes and the expectations. Never saw anything illegal, immoral or unethical.
Posted by: smg

Re: Main Street - 10/14/13 02:16 PM

Originally Posted By: Don Price (Pine)
Originally Posted By: Toro
.... If so, I just received a request for an Inspection. After accepting it, driving to the property, taking pictures, etc. I went on the site to start typing into the form. What I saw was a page showing my acceptance information but the fee was twice that of what I had originally been told. I called Mainstreet Valuations/BPO Fullfilment and asked what was going on. The representative became extremely nasty, ...


So you say they were going to pay you twice what you agreed to and you decided you would call them and get to the bottom of this travesty - I wouldn't stand for that a second either - maybe more like - mums the word forever wink
Yeah to this. If I agreed to X amount for an order, logged on and it was paying double, I would have kept my Flan hole closed, did the order and collected the fee.
Posted by: Vermont

Re: Main Street - 10/14/13 02:20 PM

Don't look a gift horse in the mouth.
Posted by: T.G.F.

Re: Main Street - 10/16/13 06:48 AM

4 years ago Chase payed $150 for interiors on second opinions to list, more if a rural area or difficult finding an agent. There were times that the mills would state that they were not able to assign and agent and request an appraisal instead for $350.

In the past I know MSV would "edit" info including values without my knowledge on their exterior BPO's. I would on occassion review my old BPO's I had completed and noticed this semi frequently. I have not completed a BPO for them in over 5 years though by my own choosing.
Posted by: Joel33

Re: Main Street - 10/16/13 11:49 AM

Wow - leave town for a couple of days and "BOOM" the thread explodes.

Too much to address here without missing something, but I will try.

1. Artiste - I feel good about where I work - I can't speak for former managers in my position, I can only tell you what I am trying to do. My resume is in fact out of date

2. We don't charge $105 for Exterior BPOs, generally speaking. To a certain extent we are flexible and charge more demanding clients more and less demanding clients less. If I pay an agent $45 for a BPO and they have their costs of driving and time spent working on the order I would hope that they net at least $20-$25/order or better. Am I very far off? If I am, let me know. We net much less than that. So again, I think the situation is somewhat equitable.

3. I have worked here for three years and can attest to the fact that we are not unethical or dishonest or even illegal in our business practices. If you have a problem with one of my staff you can email coercion@mainstreetval.com and explain the problem - that email comes directly to me and one other manager. Rest assured it will be addressed. We do maintain an audit log and if you email me I will be able to tell which one of my staff suspended your account and can work out the problem.

4. PA Roadkill - I am not going to elaborate on what our costs consist of as this is an open forum and certainly it would be unwise of me to make my costs fully known to my competition. Suffice it to say, I do not collect anywhere near the $45 that I pay agents and not anywhere near the $20-$25 that I suspect you net on a BPO. We are offering a commodity and commodities by nature have very low margins.

5. TGF - I didn't work here five years ago - come back and see if it's any better. If it's not feel free to email me and give me more direct feedback.

Thanks,

Joel
Posted by: Ben34105

Re: Main Street - 10/16/13 01:13 PM

I remember the days of them editing our orders. I had one come back for a QC and when I looked at it my first thought was, "this isn't my report." When you've been doing this for almost a decade you are pretty set in your comments and sentence structure.
Posted by: JackREO

Re: Main Street - 10/16/13 02:28 PM

Joel, you must have a thick skin sir. Thanks for taking the time to try and address some of the forum agents questions. Regarding how much Main street charges their clients, I really don't much care. If I spend my time counting or trying to count the other guys money, I won't have any time to earn some bucks of my own to count. While there are those that will be your detractors, there are many, often silent, that welcome a chance to see and better understand, the other side of the business.
Posted by: Analog Man

Re: Main Street - 10/16/13 03:43 PM

Originally Posted By: JackREO
While there are those that will be your detractors, there are many, often silent, that welcome a chance to see and better understand, the other side of the business.


Jack, I'll be the first to admit you are a better man than me. I don't give two hoots about mill management, or how hey operate. IMHO they are simply a roadblock in our process to complete a report for a lender.

Between their website issues, demands, inconsistent QC, etc, they often serve as a roadblock in trying to provide a finished product. The "O" in BPO stands for opinion, which they often purposely forget!

So I for one could completely care less about their side of the business. Since the BPO buiz is 100% unregulated in most states, lenders could hire us on demand with little liability issues. Instead of BPOs, they could be called CMAs or whatever phrase suits their purpose. I have no love for the mills, and won't kiss their rear in the process!
Posted by: Artiste

Re: Main Street - 10/17/13 05:43 AM

Joel, look around - not counting owners, what is the age of the oldest MS employee? 40? 45? 50? 55? Their cut-off age is the age they'll cut you off too.
Posted by: JackREO

Re: Main Street - 10/17/13 05:45 AM

Knowledge is power and knowledge is profit. Anyone that has insight into how the process works is worth me listening to and adds to that knowledge base. It's not that I will follow blindly, but rather that I glean a few tid-bits from multiple sources which allows me to intelligently discuss the entire process from cradle to grave. Knowing the pressures and/or issues company A is experiencing may help me better understand what company B is going through. Company A may be an outfit I prefer not to work with while company B may be an organization feeding me 100 listings a year. I visit this forum and other forums to add to my knowledge and I'll take that information from all the sources available. In some cases the comments help me avoid replicating their mistakes, in other cases it suggests a course of additional income and in some cases it's ignored completely. Even the cry babies we see are a learning process in that it indicates the type of folks and the level of experience I'm competing with. I don't work with Main Street, but that doesn't diminish the fact that I may and have learned a bit from Joel and others posting here. Plus we never know where these folks will land. I've followed AMs from company to company and received listing from each new company they land at. I could probably bash Joel and many others here. But exactly what good does that do me or anyone else. It only hurts feeling and perhaps it makes me appear as a hater. Instead I'll listen and learn. It ain't love, it's business.
Posted by: smg

Re: Main Street - 10/17/13 05:55 AM

I dunno JackREO, you were never too nice to Shana. What was that sand/bathing suit comment? Oh, never mind....that was me.
Posted by: JackREO

Re: Main Street - 10/17/13 09:08 AM

Correct, but there was nothing to learn there. I could rant for a year about her. BTY. I continue to use the sand in the bathing suit comment, it's a classic.
Posted by: Don Price (Pine)

Re: Main Street - 10/20/13 04:50 AM


Originally Posted By: smg
I dunno JackREO, you were never too nice to Shana. What was that sand/bathing suit comment? Oh, never mind....that was me.


Originally Posted By: JackREO
Correct, but there was nothing to learn there. I could rant for a year about her. BTY. I continue to use the sand in the bathing suit comment, it's a classic.


Well I never thought seeing that name would make me smile or laugh on these forums - but it is good to stop by an old watering hole and see old friends and acquaintances now and them - and she really was a PIA - but she made members post more than anyone else - and that is good for Doug.
Posted by: smg

Re: Main Street - 10/30/13 01:18 PM

Another big drop of orders is underway.
Posted by: MArealtor

Re: Main Street - 10/30/13 06:35 PM

I delete all their orders.
Posted by: Joel33

Re: Main Street - 10/31/13 05:32 AM

Sorry, I've been absent for a couple of weeks. Busy, but it doesn't look like I've missed much.

I'll keep checking in, but unless there are legitimate questions I can answer, I won't really have any input.
Posted by: smg

Re: Main Street - 10/31/13 12:17 PM

The same genius that implemented the page lock is also more than likely responsible for the orders getting automatically kicked back when the bath count is submitted as 2 instead of 1.75. This is just another annoying step and serves no purpose. You already require more than any other mill, you pay lower and slower as well. Why add to the aggravation with this stuff? We have to log back on, input the form that 1) It has two baths and that 2) the form will not allow you to add .75 in the bath field anyway.
Why do you guys insist on adding this stuff that serves no purpose other than to make agents aggravated? It is more work that serves no purpose.
Thanks for stopping by.
Posted by: Analog Man

Re: Main Street - 10/31/13 01:16 PM

I think MSV "fired me" since I did not get any offers from them this time around. When they had the large blast a few weeks ago (that caused their site to go down for about 24 hours), I told them to reassign my files if they are not going to give me any extensions on the due dates. Why should I have to rush to get orders in when their site was the cause for a delay?

No extension was given, and they were reassigned. I understand money is money, and I won't fault someone for working for them. For me I'm done with them! Very unprofessional IMHO.

Joel, you won't worry about me posting on here and bashing the company you work for anymore. MSV is not worth my time!
Posted by: smg

Re: Main Street - 10/31/13 01:32 PM

Brad- I am slow with my other providers, or I would not take these. The order drop may be regional, who knows. Every one of these is getting returned for the bath issue. I also had another returned as the new owner rented it out. Their system is calling that a more recent sale.
Joel- If your system must check for all this nonsense, why not do it during the regular QC process before order submission?I have had to log back in, open the order, type a message that the system erroneously sent the order back and submit again. This is yet one more process issue that will untimately drive agents away. It is pretty much kicking every order back saying the bath count should be 1.75 and not 2. Now the orders will come back late. Not everybody is willing to drop everything to address this garbage when it comes back.
Posted by: smg

Re: Main Street - 11/01/13 09:17 AM

I have the impression that most of you have fired these guys. That makes you smarter than I. I am going through the same crap as usual, website down for last 20 minutes, crashing in the middle of the order and not saving the data. All orders being auto returned with some incorrect data they have.
I really try with these guys, but they make it difficult to hang with them.
Their client is the one who suffers because of this. Think an agent is going to provide good notes and commentary when they are fighting to get through the order?
Posted by: Newton

Re: Main Street - 11/01/13 09:43 AM

smg - I hear that! Everything you said is right on the money. I got them on auto delete. Every email goes right to trash where it belongs.
Posted by: YourrealtorJason

Re: Main Street - 11/01/13 10:14 AM

I have fired this company1 hundred times but I just cant pass up the money! I always say I am done and then well 2500.00 worth of agony later I am still here. Website issues here too. I took 50 orders they still had over 100 more orders sitting there waiting to be accepted for over 24hours. Why would you make your client wait for another day when I have to drive to the same street anyway. I emailed support and got a very nasty response back from them. A few weeks ago I had issues with an order and was told I was an idiot by one of their employees and didn't know how to work their system. I called and got the same lady. I called back got her again called back got her again. Called a 3rd time finally got someone who was very nice and helpful (I almost [censored] myself). I asked for a supervisor to let them know how I was treated and file a complaint. I was given an email address sent 3 separate emails and never got a response. When they had no other agents in my area they would let me take 100 orders and submit them as I got them. Further more if we only have 36 to 48 hours to submit an order why do they get 2 weeks to close them out.
Posted by: smg

Re: Main Street - 11/01/13 10:16 AM

Newton- there is a reason why these guys are a training ground for new BPO agents. I know many new agents that get in the BPO biz with Main Street, that is understandable. It is really not a bad place for an agent to learn. Most of the larger BPO mills require some background in BPOs, these guys do not. Most mills require some knowledge, some experience, some certification of some sort. So, a new agent can walk right in and start getting their feet wet. Now, the product will suffer due to the inexperience, but it is a good learning ground for an agent. Most on this forum that have experience and have a stable of providers have moved on. I did away with these guys for quite a while, recently I started doing some orders for them when times got slow. Most of my biz is BPOS, when others get slow if these guys have orders I take them, fully aware of the Hell I am getting myslef into. I spend more time dealing with their website issues than I do inputting data. I save data, but the website crashes often wipe out what has been saved. I have two orders I have had to do over so far today. I think after this batch of orders, I will request to be removed from their system. It is simply not worth the money.
Posted by: YourrealtorJason

Re: Main Street - 11/01/13 10:22 AM

ON A SPECIAL NOTE. I HAD 50 ORDER MY MAX CAPACITY WAS 50 AND HAS BEEN 50 FOR MONTHS AND MONTHS. JUST NOW LOOKED I HAVE SUBMITTED 12 ORDERS TODAY. MY SCORE WENT UP AND MY CAPACITY HAS DROPPED TO 10 MAX. HOW IS THIS POSSIBLE?

JOEL....WOULD YOU LIKE TO ANSWER PLEASE?
Posted by: YourrealtorJason

Re: Main Street - 11/01/13 02:29 PM

Sorry for the caps earlier Im just really pissedd. Now I get emails saying my orders are late and I cant even log in to the system
Posted by: smg

Re: Main Street - 11/01/13 04:50 PM

Half of the data will not save. I am done with this mill. They are awful, the worst I have ever worked for. Three times today I finish an order, save it all the way through...and now half the data is gone. All for a low paying, slow paying mill that requires more work than any other mill.
Joel, your company is an absolute mess.
Posted by: Artiste

Re: Main Street - 11/02/13 04:23 AM

Serves ya for supporting a Mickey Mouse organization that acts like a clown and pays you peanuts.

Posted by: smg

Re: Main Street - 11/02/13 05:19 AM

Thanks for stoppin' by.
Posted by: Joel33

Re: Main Street - 11/04/13 06:49 AM

Wow, alot to respond to.

SMG, I am not the genius that implemented the page lock, I am actually still researching that to understand what purpose it serves. I am the genius that implemented the automated data check that screws up on the bath count. If it is of any help to you, due to this conversation on this forum, I am removing the bath count check from that process as it seems to be the major impediment. Unfortunately that was an unintended result that has caused a lot of headache which my staff did not inform me of until I asked them based on your feedback. They then confirmed to me that this is indeed a problem. I am trying to get them to be more proactive.

Analog Man, we did provide extensions to all agents due to our systems inability to respond. However, we would have needed to receive some communication or confirmation from you that you were willing to proceed. Most likely, we were unable to confirm that with you and the orders were reassigned.

SMG, we try to check on all the data before it goes to a QC reviewer, because ideally we are trying to eliminate a manual process for kicking back an order. The basic idea is to get the order as clean as possible before our QC staff looks at it, so that the number of things they have to look at is minimized. It is not a perfect solution, but will get better with constructive input from our agent partners and refinement on our IT side.

SMG, website issues are an ongoing problem and largely the reason behind why we are currently undergoing a major system overhaul. Unfortunately for you and me, this type of programming rewrite will take some time. It will get better but will take a few months.

yourrealtorjason, you are always free to contact me here personally to discuss any issues you may be having with my staff.

yourrealtorjason, not knowing who you are within our website makes it impossible for me to comment on why your capacity may have decreased while your score increased. I can surmise that your capacity was temporarily increased during a period of high volume and has since been restricted, along with all the other agents in our system, as the volume has temporarily slowed down. Typically we do not allow an agent to have a capacity higher than 20. In special cases we can extend capacity due to increased volume.

SMG, I am truly sorry for any inconvenience. If you are truly done, then check back in a few months when our system overhaul is complete. Ideally most of these issues will then be resolved.

As an aside and possible defense, often times when agents lose data it is due to a timeout on their end due to low speeds on their own internet service. If you are continuously encountering problems like this it might be wise to go to speedtest.org and test the actual speed of your internet connection. MSV, may in fact not be the culprit.

Thanks,

Joel
Posted by: smg

Re: Main Street - 11/04/13 07:29 AM

Joel- thanks for the comments, I do appreciate it. No, it is not an issue on my end. I am getting 24MB down and 16MB up via cable modem. The issue is typically saving data on a regular basis all the way through, when the form is ready to submit, much of the comp data has vanished. I have no idea why, nor does your staff. I have good bandwidth and those symptoms are not bandwidth relate.
I do appreciate the piece on bath counts. I was also getting orders auto returned for sales prices and room counts that were simply inaccurate. Not certain why.
Honestly, if you guys would fix the site issues I could probably live with all of the other stuff. I accept the fees, I am aware of pay timelines. At the time I accept orders, I am well aware of that. But, I do not have the patience to have to enter data on the same orders multiple times, that is unacceptable and adds a lot of work to a pretty labor intensive order to begin with.
Posted by: Artiste

Re: Main Street - 11/04/13 03:11 PM

Originally Posted By: smg
Thanks for stoppin' by.


ROFL! You have a point - but to be fair, it is $30!!
Posted by: smg

Re: Main Street - 11/04/13 05:24 PM

Nah, they are $45 for drive bys.
Posted by: cinloo

Re: Main Street - 11/06/13 08:34 AM

Did a $45 drive-by that also dropped some of my data. Just data involving comps. Everything else was there. I asked for $20 increase in fee to re-enter info and they agreed. They sent me an email agreeing to fee increase. Alway try to negotiate a fee increase.
Posted by: BIGBPO

Re: Main Street Scoring system has to gooooooo! - 11/06/13 08:52 AM

The "new" scoring system implemented is a disaster for hardworking agents. Here's the truth:

your capacity will drop

every time an order gets rejected (99% of the time the rejection wasn't necessary), your score will drop.

If you are 1 minute late on submitting your order, your score will drop

It will take a lot more orders to get the score to increase than it does to have it decrease.

You can't email support@bpofulfillment.com because your score will drop (come on, seriously...LOL).

You're better off completing Old Republic's $30 orders than a $45 MSV order.

Scoring system needs to go back to old ways.

Email rules need to get axed.

Scoring system needs to go get "fixed"

Staff needs to stop taking their agents for granted. Amazing how they wouldn't be here if it weren't for us willing to work for peanuts, and they still talk to use like were "below them."

AMAZING...
Posted by: BIGBPO

Re: Main Street - 11/06/13 08:53 AM

Your score will probably drop as a result of asking for that fee increase.
Posted by: smg

Re: Main Street - 11/06/13 11:13 AM

^^^this. I have never asked for one, but Alexis has told me that is true. She also told me that you get dinged if the order is late. The only time I have been late is when the issue lies entirely with them, due to their website. Alexis told me that regardless of system outage or not, you will get dinged. On a positive note, I got paid at around the 30 day mark, i am fine with that. I do not like getting dinged when the issue is their problem. But, they apparently feel that is appropriate. Alexis tends to interrupt quite a bit, was never able to ask further questions. Moot point anyway now.
Posted by: YourrealtorJason

Re: Main Street - 11/06/13 11:25 AM

In my previous post about the employee being rude. Alexis Ensign. You nailed it on the head.

Todays culprit is apparently some head QC person that interrupts on an order that is QC'd for me to review there comps that they think is more appropriate. Replying to the email NoOne responded however I get another nasty email from the same head QC reviewer telling me that I didn't do what they ask. I was asked to call with her direct number. Called...voicemail....No call Back....Next order same issue. I responded to the email and asked why I should call she still hasn't returned my first phone call almost 8 hours ago.
Posted by: Joel33

Re: Main Street - 11/06/13 12:15 PM

I appreciate all of the input.

Scoring - our scoring system is constantly being tweaked and changed. Primarily your score will be based on timeliness, accuracy and response time to kickbacks. Fee increases and reassigning an order will also impact your score but to a lesser degree.

Our line-level staff is not familiar with all of the intricacies of our scoring - in other words they are speaking without really knowing.

I recognize that once your score drops it is difficult to get enough orders to get your score to increase again. We will be addressing that in a future release.

I hesitate to speak about any employee individually - so I won't wouldn't be fair to them in this forum as their employer. Additional customer service training will be provided.

Thanks,

Joel
Posted by: BIGBPO

Re: Main Street - 11/06/13 12:32 PM

Another ding against Alexis from here too. She's demanding, rude, and can give two hoots about us. Absolutely the wrong approach. The staff should bend over backwards for us. We need an additional hour, she should say no problem, I'll give you two. We need a QC hit removed from out score against us because it was not warranted, she should say, you're right, I'll see what I can do. Instead we get, "get it submitted on time." "don't email us, call us, or your score will be dinged."

Scoring needs to get adjusted like yesterday. getting hit with a QC for one order should not decrease your score or capacity due to one order. Maybe if there is an issue with 30% of the orders, then maybe there should be a hit, but not for every order. 5% (when looking at 100 orders for each agent) kickback is about normal for the best agents. If you see higher numbers, the QC is really not warranted and for STUPID stuff, really.
Posted by: smg

Re: Main Street - 11/06/13 01:26 PM

Most of the BPO mills use a rolling turn in time average. I would suggest a rolling six month average on turn times. If a guy is three days late, that should be dealt with in a different manner than if a guy is an hour late. It is especially when they are late due to the network issues you have. Things happen, they should not be so black and white. Also, you should look at work quality and give that some weight. I tend to put alot of notes in an order, paragraphs about the subject, amenities, market conditions. None of that is given weight at MSV and it is at other mills, considerable weight as it is valuable info to the client. Based on what Alexis said, none of that is considered. So, why bother adding that extra info. I actually think the notes and commentary about the subject and market conditions are more important than an order being an hour late.
Posted by: BIGBPO

Re: Main Street - 11/06/13 01:37 PM

I stopped doing MSV orders a while back and just started up again not too long ago. Then got a slap in the face with the new scoring system which is the worst among all the companies out there. It has to go (Alexis too), or I will go. I really have no interest in going the extra mile anymore on MSV orders. Frankly there is ample work from all the other BPO sources out there that the agony due to their policies is really not worth it.

Post here when scoring has been revamped and Alexis gets a reality check about her employment, and I may come back. For now my preferred status with most of the other companies is respected there, and I don't mind going to the extra mile for them. We get treated right with customer service, scoring, fees, an no capacity issues.

Capacity issues at MSV are a JOKE. There have been times when I was down to a capacity of 1, 2, 3, with 10+ orders available to accept, but too back due to a messed up scoring system I couldn't do them. They sat there for over a day...LOL, while with the other companies I was at 15,30,50 and still manage to get orders done in 24 hours, and maintain a high preferred rating.

MSV, RedBell, BPO Fulfillment, what's next?
Posted by: smg

Re: Main Street - 11/06/13 01:47 PM

Most of the BPO mills use a rolling turn in time average. I would suggest a rolling six month average on turn times. If a guy is three days late, that should be dealt with in a different manner than if a guy is an hour late. It is a bit unfair when the late turn in was 100% due to system issues on your side Joel. Things happen, that should not be so black and white. A rolling average gives a bigger picture. As it is now, if you do 50 orders on time, have three that are one hour late because of a network problem, the agent is getting hit with that. That is ridiculous.
Also, you should look at work quality and give that some weight. I tend to put alot of notes in an order, paragraphs about the subject, amenities, market conditions. None of that is given weight at MSV and it is at other mills, typically it is given considerable weight as it is valuable info to the client. Why bother adding it if it will not be considered in rating an agent? Dinging somebody because an order was returned is not an accurate assessment of the work quality, it could very well be a misread on QCs part. I agree with scoring on how fast the issue is resolved. But, just because an order gets sent back, does not always equate to an agent error.
Posted by: smg

Re: Main Street - 11/06/13 01:53 PM

Most of the BPO mills use a rolling turn in time average. I would suggest a rolling six month average on turn times. If a guy is three days late, that should be dealt with in a different manner than if a guy is an hour late. It is a bit unfair when the late turn in was 100% due to system issues on your side Joel. Things happen, that should not be so black and white. A rolling average gives a bigger picture. As it is now, if you do 50 orders on time, have three that are one hour late because of a network problem, the agent is getting hit with that. That is unreasonable.
Also, you should look at work quality and give that some weight. I tend to put alot of notes in an order, paragraphs about the subject, amenities, market conditions. None of that is given weight at MSV and it is at other mills, typically it is given considerable weight as it is valuable info to the client. Why bother adding it if it will not be considered in rating an agent? Dinging somebody because an order was returned is not an accurate assessment of the work quality, it could very well be a misread on QCs part. I agree with scoring on how fast the issue is resolved. But, just because an order gets sent back, does not always equate to an agent error.
[/quote]
Originally Posted By: Joel33
I hesitate to speak about any employee individually - so I won't wouldn't be fair to them in this forum as their employer. Additional customer service training will be provided.
Thanks,

Joel
Understood and respected.
Posted by: Artiste

Re: Main Street - 11/07/13 03:39 AM

Originally Posted By: smg
Nah, they are $45 for drive bys.


the ones without listings pay $30
Posted by: smg

Re: Main Street - 11/07/13 04:14 AM

I have never done a $30 BPO for these guys, think this has all been discussed. I do not know anything about them having listings or not. Ever exterior I see is $45.
Posted by: mlsflatfee

Re: Main Street - 11/14/13 12:45 PM

Here is a direct response from Mainstreet they can pound sand.

Your score is comprised of the last 40 orders that you have completed and consists of 6 equal parts. Your capacity is directly tied to your score and will increase as your overall score improves.
1. Timeliness of the original submission. Always ensure that you can meet the required due date and time when accepting orders. If an extension is requested, even if granted this has an adverse effect on your score.
2. Re-assigned and/or Pulled orders. Always ensure that you are only accepting orders that you are able to fulfill for the fees offered and within the set timeframe on the original broadcast email. Any order that is pulled and/or reassigned does adversely affect your overall score, and possibly will prohibit you from working with us on future orders in any capacity.
3. Responsiveness/Timeliness to QC questions/revisions. You are given 4 business hours to review/revise/respond/resubmit the order back to us. This can be exceeded only if there is prior approval from our office.
4. Quality of completed orders. Always ensure that you are completing all orders with the highest possible degree of accuracy. Very thorough and detailed in every way. You are the expert in this market area, as well as have completed the inspection of the subject. Please ensure you paint the picture of all items, and thoroughly support the comps that you have chosen and support the value that you have placed. Please know that QC questions do not affect your score, only actual missing or incorrect items have an effect.
5. Fee Updates. If a fee greater than our base fee is requested, even if granted this has an overall adverse effect on your score.
6. Last but not least is your overall professionalism, and communication when processing the order. Dealing with our staff as well as representing us out in the field.

Please review the above criteria carefully and ensure all 6 items are of the highest priority for you as any deviation of our requirements does affect your score.

Thank you
Posted by: YourrealtorJason

Re: Main Street - 11/19/13 10:20 AM

I received a phone call from MSV on 11/14/2013 asking me to complete and order. I stated that I could not perform the order in the timeframe and asked them to find someone else to complete it and if not I would accept it but could not have it completed until 11/17/2013.

Less than 10 minutes later I receive an email stating that the order was assigned to me per our conversation. (No attempt to place the order in my opinion)

I drove to the property on 11/16/2013 and took the photos. When sitting down to complete the order the tax record reflects the property not be residential and to be Farmland, Farm Buildings, and Agricultural cash grain. Limited information on Tax Card. I update status and ask how to proceed as I can not complete on the information. Received and email on 11/18/2013 at 5pm asking for a copy of the tax record. I send tax card. Received email stating the property from the client and prior appraisal is SFR and gave other information and asked that I proceed. I asked for a copy of the appraisal. I was told no to do the order based off the information provided. I said no not without a copy of something stating the fact of information. I was told they could not send a copy of the appraisal as they can not provide the value to me. I asked that the value information be blacked out and sent, once again I was told No. I stated I would not do the order without the information in writing to me because it was not only unethical but illegal in most cases and if the information could not be sent I asked that the order be reassigned. I received an email back stating that the order was being pulled and my account deactivated.

1) This is not the first time I have been asked to falsify information on a report by this company, after not doing so information on my report was changed when closed out of the system

2) I have been performing BPO's for over 10 years...it is a very standard practice for a client to send a copy of the appraisal or subject information without the value information and I have been sent a copy of an appraisal from mainstreet previously.

I stated that in the email to the rep. at MSV. That's when I was told the order was being pulled.

Is it me or is this unethical and unlawful????

I have already contacted my local board or realtors. They informed me that I should report this to USPAP, NAR, and my state board as well as NABPOP.

What are your thoughts.

Joel...I ask that you contact me immediately as of right now I am just aggrevated and don't want to step way out of line however this is to the point of ridiculous. And on a special note...I just received a phone call from MSV asking to take an order. I hung up the phone
Posted by: Joel33

Re: Main Street - 11/19/13 12:05 PM

I am sorry Jason, I do not know who you are. I cannot contact you without knowing that. We have over 12,000 agents in our network and process 10's of thousands of BPOs every month. Without knowing who you are it is literally impossible for me to contact you.

I hate to answer this way, but - the client provides us with a copy of the appraisal and instructs us to complete the property as an SFR. The client asks us not to "steer" your value by providing any prior value history.

I would be happy to address this with you directly. I have PM'ed you in the past, but I still don't know who you are.

please let me know privately how I may contact you.

Joel
Posted by: Brad

Re: Main Street - 11/19/13 12:41 PM

Originally Posted By: Joel33
I hate to answer this way, but - the client provides us with a copy of the appraisal and instructs us to complete the property as an SFR. The client asks us not to "steer" your value by providing any prior value history. Joel


He wasn't asking to see the prior value history, he was asking for subject characteristics. I have never had a BPO company have a problem sending me a redacted appraisal.
Posted by: smg

Re: Main Street - 11/19/13 12:46 PM

Jason..I have had mills provide subject info from priors before, not certain if MSV ever did. I just noted the order, " subject info not available on tax record, client has supplied subject info". I am not certain anything unethical has been done, just my thoughts. I would just note the order that you were given the infoby the client. To Brads point, they typically sent the report over with any sensitve info blacked out.
Posted by: KoDa

Re: Main Street - 11/19/13 03:21 PM

Seems common practice. My post on this thread, last on page 3 tells a similar story.
Posted by: YourrealtorJason

Re: Main Street - 11/19/13 04:03 PM

Joel....Thanks for responding however you really don't need to know who I am to answer the question. And if you re-read my post...I asked for the information with the value information blacked out.

As a Broker/owner of a company it really isn't worth me putting my license on the line to provide unclarified information that you would not provide. And please really........You don't know who I am but you have contacted me previously. How is this even possible. You have PMd me and know my information on this system. You could have contacted me through that. But no typical response from you as I have read every post you have put on this forum since 2012 early in the year stating that we need to bear with you and blah blah blah.

It is a common practice for a company to provide subject information. 8 other companies do this on a daily basis as well as MSV in the past. My only unethical question to this is.....If I have prior knowledge (as real estate law and ethics require) I must disclose this information. If I have prior knowledge and ask for clarification and you can not give the information.....why am I penalized for doing the right thing. Why am I asked to perform a BPO on a property that the state says is one thing but you say is another and you can not provide the information to support your conclusion of the property characteristics

From this date forward I will not allow any of my agents to do any work for your company. If they do their license will be sent directly to the state and yes I have several agents who do work for your firm. You should not ask any agent to do anything unethical such as change a date (which has been done by you) and changed without knowledge of an agent.

Bottom line being. Your Client our mutual client now has to wait an additional 24 to 48 hours for a report that could have been provided if only you would provide proof of information that was requested and obtained by your firm. And now I can not have any orders through your firm because YOU FAILED.

Im sorry if this seams way to blunt for this forum however...Seriously. In our previous Private messages I was happy to help with any needs or means to help your company grow and prosper. All I get is air up my [censored] in return.

As far as your answer not wanting to answer. I asked again " block out the value information and send me clarification" I was told NO. That is in no way steering. Steering is an unlawful practice and includes any words or actions by a real estate sales representative or Broker that are intended to influence the choice of a prospective buyer or tenant. Steering violates federal fair housing provisions that proscribe discrimination in the sale or rental of housing

Steering has nothing to do with value. I guess my only boggle is Why cant you provide the information as asked so that I have it for my records. I even stated that I would need to add to the report that the information does note reflect state records. Once again that's when I was told my order was cancelled. I believe in previous post you have been told not only by me but other agents that abuse of an agent is not tolerated in the business and this is abuse.
Posted by: YourrealtorJason

Re: Main Street - 11/19/13 04:38 PM

I was also asked to contact Millie benson who is I guess ome kind of supervisor. I did.....No Response. Same as my last post that I was asked to contact a supervisor over Alexis....No Response. How typical
Posted by: Joel33

Re: Main Street - 11/20/13 11:00 AM

I am sorry Jason, I am not terribly familiar with the working of this site and the profiles and all of that other stuff. I didn't realize I could figure out who you were from this site. I had PM'ed you before seeking to provide you with some assistance and asking who you were so I could help out and received no response from you.

I have never contacted you outside of this website.

You expressly asked me the following
Quote:
Joel...I ask that you contact me immediately


So I asked you who you were.

I believe that I know who you are now and can tell you that you have not been deactivated.

I will listen very carefully over the next few days to see if I hear Alexis say the name "Jason" and then I will try to take over the call and resolve your concerns.

Now that I know who you are, I can probably answer some other questions that you have had in the past. For instance, you capacity question, how you could have had a capacity of "50".

Well, in short, we have a dual capacity for all of our agents, we have their BPO capacity and their Inspection Capacity. Inspections are much easier to complete than BPOs therefore it is possible for an agent to have a capacity of 50 inspections.

The odd thing here Jason, is that as I review your orders in the system - I can only see the ones that you have completed, and not the ones that have been pulled from you and re-assigned to a different agent - I see very little conflict mentioned (in fact no conflict whatsoever) with our staff in the agent notes. Very little communication from you has been recorded in the system as well. In fact it appears as though the several hundred BPOs you've done for us Year to Date have gone rather smoothly???

There have been some delays on completions which have affect your BPO score and capacity, but your inspection score and capacity are top notch.

You look to be a great agent, who gets a lot of business from us considering that you aren't in CA, FL, or one of the heavier REO markets.

If you could provide me with the order ID of the order you were referencing, then I could probably research and understand better who you were dealing with.

I will admit, that my staff is busy and overworked, while you are processing a handful of BPOs we are processing 10s of thousands. I am not anxious to ask my staff to print off a prior every time an agent asks for it, black out the pertinent information on the form, scan it back in and send it to you. It seems a little time consuming. Doable? yes, but time consuming.

I agree with smg, if you aren't comfortable using client provided information, note in the report that you were provided the subject information by MSV.

Steering - as a legal term - may be used one way in the practice of Real Estate and another way in the practice of Valuations.

I will watch your profile closely to ascertain whether or not you are accepting any more orders. If you'd like me to deactivate your profile - I am more than happy to do so, but without an order ID so that I can research the notes on the file, I really can't tell you exactly what broke down in the process on the order you reference. My staff makes notes of their interaction on every file. I would really like to see the exchange between you and Alexis or whoever.

Millie was just standing at my desk and claims to have never heard of you, so maybe she's just behind on her email. She was out yesterday.

Thanks,

Joel
Posted by: Gary Boren

Re: Main Street - 11/20/13 01:01 PM

Joel,
I haven't done a BPO in a while for Main Street but just picked up one. Kind of wanted to see what all the fuss is about. This is an exterior BPO and the following is a required field on it:

"Hast(sp)there been any material work done to the Kitchen(s) and/or Bathroom(s)within the last 15 years?"

Can't figure out how I am supposed to know this from an exterior look? The only options available are yes or no. Think you might want to look into taking this out of an exterior BPO?

Also an option under Basement access is for a "Salk-Up". Kind of picky but you might want to change it to Walk-Up?
Posted by: smg

Re: Main Street - 11/20/13 01:49 PM

I have mentioned that before on these. It just surprises me that spelling errors on these forms is acceptable to you guys. It just reeks of unprofessionalism. Nobody proof read these forms, isnt that kind of telling about the level of professionalism? And when it does get pointed out, it does not get corrected. The fact is, no effort or care was put into the product before it was implemented or it certainly would have been corrected. That speaks for itself.
Posted by: 12 step 4 BPOs?

Re: Main Street - 11/20/13 03:26 PM

Joel....you know what would be really great??? The terrible and horrid misuse of apostrophes being fixed on the home page. Yikes....who did that?
Posted by: 12 step 4 BPOs?

Re: Main Street - 11/20/13 03:27 PM

Also, guys how do we find our score card on the site? I am digging around and it just isn't coming up for me.
Posted by: Joel33

Re: Main Street - 11/21/13 06:36 AM

Thank you for all of the grammar suggestions.

I know, there are alot. Obviously, we spend more time proofing the PDFs that go to the clients than we do the forms. Additionally, until recently, much of our IT staff did not speak English as their native language.

No excuses, just reasons.

Thanks,

Joel
Posted by: Gary Boren

Re: Main Street - 11/21/13 07:22 AM

I was not that concerned about spelling. It was the part about requiring an agent to give an answer as to whether any work had been done to the kitchen and/or baths in the last 15 years when they are completing an Exterior BPO.
Posted by: Joel33

Re: Main Street - 11/21/13 08:10 AM

I did note that as well. Can you PM me with an order ID so I can look at the specific client form?

Thanks,

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 11/21/13 02:28 PM

I am concerned about the errors in spelling and grammar as it is a reflection on your company. This is a 2 way street, you want accuracy and competence from us, but we don't get that from your office, even on the very front page of your website. And to say as a reason that it is because your employees didn't speak English as a primary language does nothing but disturb many of us even more. Ship the work out to people who don't speak English so that your company can make more money, all the while making us work more to explain ourselves or work through errors in spelling, grammar, programming...but hey, it doesn't matter, that comes off of our bottom lines, not Main Street's. Note the correct use of the apostrophe....possessive not plural. It is 2nd grade stuff.
Posted by: smg

Re: Main Street - 11/21/13 02:56 PM

The response, " please send me an order number so I can look at the form" is pretty weak. Really Joel? MSV does not have that many forms. It would seem that you or anybody in a leadership role at the company would have their arms around this by now. Asking us to give you an order number so you can look at your forms? Why not have the where with all to look at your product yourself instead of asking us to lead you there? My Goodness,if I ran a company and was sending out tens of thousands of orders with errors that reflected on my professionalism, I would fix it. It would be a priority, it does not make my job harder but it certainly reflects on the level of professionalism there. We pointed this out some time ago. Nobody has taken 20 minutes to look at the product.
Posted by: Joel33

Re: Main Street - 11/27/13 09:00 AM

You would be surprised by the number of forms we have and the number of clients and even the number of different product types.

I agree about the grammar - but personally, I would rather My IT folks spend their time figuring out other issues. As we identify grammar issues we have them corrected, but frankly even my employees who are native English speakers, don't use the most correct grammar.

It is sadly a fact of life in the "lol" era. Grammar has suffered.
Posted by: smg

Re: Main Street - 11/27/13 03:10 PM

I had a response typed out and deleted it. Why even bother answering. Happy Holiday!
Posted by: REagentCA

Re: Main Street - 12/18/13 10:47 AM

Main Street Val = crap. Why even bother.
Posted by: Joel33

Re: Main Street - 01/02/14 12:49 PM

You see, that's not really a useful/helpful comment at all.
Posted by: Joel33

Re: Main Street - 01/07/14 12:45 PM

For your entertainment, we got an Interior BPO today that included a nude photo as one of the subject interior photos. Please keep your personal camera and your work camera separate. That is all smile
Posted by: Alexandra

Re: Main Street - 01/07/14 01:05 PM

Joel33
Quote:
For your entertainment, we got an Interior BPO today that included a nude photo as one of the subject interior photos.


Did it pass quality control?
Posted by: 12 step 4 BPOs?

Re: Main Street - 01/08/14 02:26 PM

Maybe it was intentional. I upload a photo of my cat to ORT for the required "other" photo every now and then. I have never gotten it back.
Posted by: Joel33

Re: Main Street - 01/13/14 07:47 AM

No it did not pass quality control - but that is not a judgement on the individual merits of the photo. It simply wasn't representative of a Bathroom.

Or maybe it was...
Posted by: BIGBPO

Re: Main Street - 01/15/14 06:12 AM

"Anytime you message us outside the system it does greatly affect your score and ability to complete orders for us."

Good Luck With That Rating System MSV!
Posted by: Joel33

Re: Main Street - 01/15/14 08:14 AM

who sent you that?
Posted by: BIGBPO

Re: Main Street - 01/15/14 10:44 AM

The fact that you even have that as a scoring factor is pretty #$%^&ed up! Sending and email to support@bpofulfillment.com shouldn't have ANY impact on your score, especially if the email is pertaining to an order you had not yet accepted! Just check the sent emails of your staff and I'm sure everyone is guilty...pretty messed up.

You know, I work with dozens of companies and just about all except for a few (MSV included) would bend over backwards for us agents and they appreciate that we're helping them out by working for minimum wage to complete these time consuming reports.
Posted by: Joel33

Re: Main Street - 01/15/14 11:34 AM

The problem is I believe what they are saying is untrue.

All of our scoring is system driven. So if you do something outside of the system obviously the system can't incorporate it.
Posted by: BIGBPO

Re: Main Street - 01/15/14 11:38 AM

Originally Posted By: Joel33
The problem is I believe what they are saying is untrue.

All of our scoring is system driven. So if you do something outside of the system obviously the system can't incorporate it.



Then I guess you REALLY have to listen to the voicemails your reps are leaving and read the emails they are sending. I am sure if you take a day and read all the sent emails and listen to all the voicemails left, you'll be enlightened and agree with what we've be saying for quite some time already about MSV.
Posted by: Joel33

Re: Main Street - 01/15/14 11:58 AM

I agree with you - we monitor our employees on a live basis. I sit on the floor with my staff and hear how they interact with employess.

The emails are on the order of several thousand/day.

I will continue to do what I can. My intent in being here is to make the agent's experience with MSV better.

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 01/20/14 04:20 AM

Joel....

I still can't figure out how to locate my score. Can you please help with that?
Posted by: Joel33

Re: Main Street - 01/28/14 08:45 AM

At present I'm not sure you can see your score - however, I am pushing some changes to how we broadcast orders that will be released shortly. Those changes are bound to generate an increased interest in agent scores, so we are looking in to ways for agents to be more informed about their score and what orders have negatively impacted their score.
Posted by: cynical_joe

Re: Main Street - 01/28/14 09:09 AM

Score can be seen by pulling up a completed BPO (found by asset search). select any of the completed, then click on the "acceptance" tab
Posted by: BIGBPO

Re: Main Street - 01/28/14 09:12 AM

Joel,

What is your role/title at MSV?
Posted by: BIGBPO

Re: Main Street - 02/05/14 06:45 AM

MSV does it again...and fails...!

announced today:
Service Location — We are no longer broadcasting orders based on the zip codes you have provided in the system. Instead, we are broadcasting orders based on your physical proximity to the subject property. Having the correct address(es) entered will determine what orders are made available to you.

Great! Now I have to receive orders in areas I do not cover. The reason the zip code system works so well is I only want to receive order solicitations for areas I cover. Did you know it is possible to be .5 miles away from another county for which you do not cover due to no MLS access etc., but you can be 15 miles from other areas specified by zip code and you go there every day?
Posted by: Joel33

Re: Main Street - 02/05/14 07:35 AM

You have the ability to put in multiple addresses which you would like to be used in determining which areas you receive orders in. So go ahead and do that. These addresses will not affect your payment address. That is separate from your service location address.

The issue with zip codes is that we routinely (hundreds of times/week) have agents reject orders that were in zip codes they include in their profile. Most agents (by a large margin) simply copy and paste in massive zip code lists, rather than actually determining where they work by Zip Code.

I believe with the ability to put in multiple addresses, we should be able to compensate for your concerns about losing the zip code functionality - FYI, were proximity fails (sometimes google maps is not perfect), we will fall back to zip codes.
Posted by: BPO 6000

Re: Main Street - 02/05/14 08:06 AM

Joel,
I came here to rant but I'll ask my questions to you directly.

When your company (Mainstreet Valuations / BPO Fulfillment) and / or client gives agents the wrong lockbox code OR the point of contact does not meet us at the property at the agreed upon time why does your company not always pay a trip fee? We have to waste our time and gas so a trip fee is offered by EVERY other company. What is your company's policy regarding trip fees?

Also, let me know how this scenario is fair. An exterior order is completed as requested AND approved then many days later "upgraded" to an interior with a measly additional $10 fee. You then expect agents to go back to the property to take interior pictures and finish the upgraded report by the next day. If we don't agree to the "upgrade" or to the new fee your company reassigns the order and refuses to pay for work already completed on the initial order.
Posted by: smg

Re: Main Street - 02/05/14 12:07 PM

Apparently not much excitement for this program. I remember when EML and CC began a preferred program. The boards were blowing up. I know the new agents and those that can not get on with the above mentioned providers will jump on this. Good experienced BPO agents? Most likely not as they are with the more reputable mills.
Posted by: Joel33

Re: Main Street - 02/05/14 01:02 PM

You guys crack me up.

BPO 6000, I think I overheard one side of a conversation today on our end about this upgrading Exterior to Interior. Negotiate. It is not beneficial to us to re-assign the order. In fact it kills us. We may offer an additional $10, ask for $25. Maybe we'll settle somewhere in between.

As for the trip fee for our client's inability to get you the correct lockbox code - again, negotiate.

SMG - how exactly are you quantifying the "excitement" level?

I had 300 agents opt in to the auto-assign program within the first hour after the announcement. The program is only available to our highest quality agents. You have to earn your way in to eligibility.
Posted by: smg

Re: Main Street - 02/05/14 01:45 PM

You will have no shortage of agents to sign up, that was not my point. My point was good experienced agents that are involved with other mills will most likely not sign up. Those agents that can not get on with the other mills, the newer agents, will want to sign onboard. One thing I always maintained about MSV/BPO fulfillment is that it is an excellent place for a new agent to learn how to do BPOs.
Posted by: Analog Man

Re: Main Street - 02/05/14 03:28 PM

Originally Posted By: smg
You will have no shortage of agents to sign up, that was not my point. My point was good experienced agents that are involved with other mills will most likely not sign up. Those agents that can not get on with the other mills, the newer agents, will want to sign onboard. One thing I always maintained about MSV/BPO fulfillment is that it is an excellent place for a new agent to learn how to do BPOs.



Ding, ding, ding.....Winner!!!!!

IMHO, an experienced agent is one that has specialized in the BPO niche for at least five years. They have established relationships with mills that pay better and are less "demanding" than MSV.

Does that make MSV a "bad mill"? I think that depends on how you look at it. MSV provides a product that their customer base desires. I truly believe however their vendor panel comprises of field agents of overall less experience. That doesn't 100% of the time necessarily translate to "bad BPOs".

At the end of the day, certain lenders want an evaluation on the cheap. Quality (while important) isn't the utmost. It's a compromise sometimes between quality at an expense. If said BPO agent can provide a similar value that a secondary source provides (ie Zillow, Trulia, etc), that's all that matters. So MSV and similar ilk provide that with current subject photos.

I just hate it when the "prior" is from an MSV ilk mill, and I have to explain the poor comp selection. Remember at the end of the day, one usually gets what one pays for.....
Posted by: smg

Re: Main Street - 02/05/14 05:22 PM

"Our method of order notification, tier structure, timing of notification and base fees are being adjusted. The changes will more widely distribute each order, and allow each vendor the opportunity to accept more orders with the incentive that through improved performance you will be eligible for a higher fee"

Yup, they are cuttin fees. Whenever you see the words "fees" and "adjusted" in the same sentence, it means your pay is being whacked. Not a bigee, right? They are already the most labor intensive, might as well take less money for these.
What should be concerning is that every time this mill implements any kind of change, train wrecks occur. Typically, it is their network or website that gets hosed up. It is not a question of whether that will occur here or not, it is a question of how big of a train wreck will occur.
Posted by: Joel33

Re: Main Street - 02/06/14 07:45 AM

Any human being would be stupid to assume that everyone is going to agree with every decision that they make. Frankly, I did not expect everyone to be excited about these changes and I fully expected there to be naysayers. Ironically, some of the loudest naysayers continue to accept and fill orders for MSV even as they loudly proclaim our impending dooooooooom!!!!

All kidding aside, the truth of the matter, is that what we have created will address multiple concerns that are communicated to me more directly in non-anonymous channels (i.e. a phone call or email as opposed to a message board like this).

So while I genuinely appreciate honest feedback - whining and complaining is fairly pointless and somewhat hypocritical when one continues to accept orders and I assume cash the checks.

Feel free to email me if you have specific questions about our changes and how they might affect you.

Thanks,

Joel
Posted by: BIGBPO

Re: Main Street - 02/06/14 11:20 AM

Originally Posted By: BIGBPO
MSV does it again...and fails...!

announced today:
Service Location — We are no longer broadcasting orders based on the zip codes you have provided in the system. Instead, we are broadcasting orders based on your physical proximity to the subject property. Having the correct address(es) entered will determine what orders are made available to you.

Great! Now I have to receive orders in areas I do not cover. The reason the zip code system works so well is I only want to receive order solicitations for areas I cover. Did you know it is possible to be .5 miles away from another county for which you do not cover due to no MLS access etc., but you can be 15 miles from other areas specified by zip code and you go there every day?


Got my first "order assignment" with the new system. Not bad. This order was 20 miles away from me, over a toll bridge and across a body of water, 2 counties away. NOT EVEN REMOTELY CLOSE TO THE ZIP CODES I COVER. If this shall continue, my MSV days are surely numbered as I have no interest in receiving orders not in the zip codes I cover. It is a gross waste of my time viewing unnecessary emails and receiving irrelevant phone calls. Not to mention the $35 exterior fee (good luck getting the good agents to complete these as there are more than enough higher priced BPO's available elsewhere).

As I was writing this I got two more emails with orders in areas I never heard of before! all $35, adios MSV!
Posted by: BIGBPO

Re: Main Street - 02/06/14 11:22 AM

Originally Posted By: smg
"Our method of order notification, tier structure, timing of notification and base fees are being adjusted. The changes will more widely distribute each order, and allow each vendor the opportunity to accept more orders with the incentive that through improved performance you will be eligible for a higher fee"

Yup, they are cuttin fees. Whenever you see the words "fees" and "adjusted" in the same sentence, it means your pay is being whacked. Not a bigee, right? They are already the most labor intensive, might as well take less money for these.
What should be concerning is that every time this mill implements any kind of change, train wrecks occur. Typically, it is their network or website that gets hosed up. It is not a question of whether that will occur here or not, it is a question of how big of a train wreck will occur.


You were right, down to $35 from $45. I'm out! need to make room for the hungry newbies here. Been doing this for 8 years and have #1 rating for my clients who prefer to pay me reasonable fees.
Posted by: Joel33

Re: Main Street - 02/06/14 11:28 AM

Our top tier agents are being broadcast the same orders you are seeing at a higher fee.

If you want a higher fee, you have two options, wait -- the order will be rebroadcast again at a higher fee, if no one picks it up. Or accept it at the lower fee and do a good job. If you continue to do a good job, you will get paid the higher fee. Heaven forbid we ask someone to earn their status.
Posted by: cynical_joe

Re: Main Street - 02/06/14 11:35 AM

You never have anyone "earn" their status. Your faulty scoring system has been dinging our scores for years.

This company has been marginal at best in the past. Now you are just spam
Posted by: smg

Re: Main Street - 02/06/14 11:43 AM

I find it ironic that you are wanting people to "earn" their status, though they have most likely proven themselves to your mill for years. LOL, not only that...you want a quality product but you do not have the network or platform to support your agents.
Posted by: BIGBPO

Re: Main Street - 02/06/14 11:50 AM

Originally Posted By: cynical_joe
You never have anyone "earn" their status. Your faulty scoring system has been dinging our scores for years.

This company has been marginal at best in the past. Now you are just spam



Seriously...you said it well!

Looks like the same failed system repackaged. After months of completing their orders recently, I have never been able to get higher than rank 3. Meanwhile, I complete more orders than probably most people in this country and have the highest rank with most all the companies I am on with. Earned a full time BPO income since day 1.
Posted by: BIGBPO

Re: Main Street - 02/06/14 11:50 AM

Originally Posted By: smg
I find it ironic that you are wanting people to "earn" their status, though they have most likely proven themselves to your mill for years. LOL, not only that...you want a quality product but you do not have the network or platform to support your agents.


Well said.
Posted by: BIGBPO

Re: Main Street - 02/06/14 11:54 AM

Originally Posted By: Joel33
Our top tier agents are being broadcast the same orders you are seeing at a higher fee.

If you want a higher fee, you have two options, wait -- the order will be rebroadcast again at a higher fee, if no one picks it up. Or accept it at the lower fee and do a good job. If you continue to do a good job, you will get paid the higher fee. Heaven forbid we ask someone to earn their status.


I have been doing a "good job" for years, yet with your most recent scoring system couldn't get higher than rank 3. Interesting huh?

Define a "good job."

How many "good job" orders have to be completed to get from $35 to highest fee? I am not interested in spinning my wheels with blind promises.
Posted by: YourrealtorJason

Re: Main Street - 02/06/14 12:01 PM

Even though reluctant. I must chime in. Joel...You still have yet to answer a personal email from two months ago. Not 20minutes ago I was sent a list of orders that no one has accepted. Ironically, I can still only accept 2 orders per your system. I won't revamp anything I have said previously however anyone can read it if they wish. I cant even log into your system error error error...... Some things never change guys.....I agree with SMG and Analog and Big BPO. As a veteran of BPO's for over 12 years and only BPOs for the past 10. Thumbs up guys!!!
Posted by: Joel33

Re: Main Street - 02/06/14 12:17 PM

Big BPO - I honestly can't comment on your score without knowing who you are. If you would like to reach out to me directly so I can tell you exactly why your score remains low. I would be happy to do so. Typically a score is based on the following items:

1. Completed on time - late orders will impact your score.
2. Vendor Response time - if we kick an order back to the agent, then you are allotted a specific period of time to make the revisions. If you do not complete the revisions on time, it will impact your score.
3. Quality issues - Ideally you submit a perfect BPO, however, if guidelines aren't followed or inappropriate comps are selected we kick it back and that impacts your score.
4. Re-Assignment - if we have to pull an order from you do to inactivity or unresponsiveness on your part.


I am sorry Jason, but I sent the original email to you addressing concerns you had brought up here on the forum. You responded with several suggestions, but no requests or questions. I didn't realize you expected a response.

Yes, we are experiencing system delays right now - anytime you make a big change you experience some unexpected system based consequences. We will work it all out.
Posted by: Joel33

Re: Main Street - 02/06/14 12:27 PM

Obviously, I neglected to mention that our scoring is based on the last six months of results.

So yes, we do not only expect an agent to "earn" their status, we also expect them to maintain it. I think that's a fair system.

When you were in school, the teacher didn't just look at last year's grades and see that you got an "A" and then just give you "A's" without reviewing your work. Your teacher would continue to monitor your performance. As do we.

Big BPO's situation is an interesting one. Most likely as a lower tiered agent in our former system, he was being unfairly penalized and never able to get enough orders to correct his score. Now, if he were willing he will see all the orders at the same time as our top tier agents. He can then accept them - at a lower fee - in order to improve his score, with the understanding that an improved score will lead to higher fees.

This seems entirely fair.
Posted by: BrevardFLRealtor

Re: Main Street - 02/06/14 12:30 PM

I accepted an interior yesterday and now I am not able to access the website for the interior contact. Please advise as I will be in the are tomorrow only for this BPO.
Posted by: YourrealtorJason

Re: Main Street - 02/06/14 12:31 PM

OMFG! How typical. I shoudnt have to ask for a response. As a professional its typically a common curtesy





Joel Hinckley
To Me



Nov 20, 2013






If you’d like to provide me with the Order IDs privately, that would work as well. I really am committed to trying to figure out how to address the problems you are having with my staff and our system.



Most folks really find it quite easy.



Additionally, you’ve done a lot of work for us since your profile was reactivated in June 2013. We’ve paid you almost $10K. I’d say all in all, you’d like to keep us in your corner so that you can make $20K by working the full year for us next year.



Thanks again. I am committed to working this out for you.


my reply




Me
To Joel Hinckley



Nov 20, 2013









Hi Joel,



It is not necessarily a problem or an issue with your staff. I do really appreciate you reaching out to me on a more personal level. This is the first order I have had reassigned with your company. The order number is 3325370. Yes I do a large amount of orders with your firm however you are one of my smallest clients for BPO's.



As far as the inspection and BPO capacity goes. If you would like I can show you that I completed over 62 bpo's in my name and my name only within a week What date they were taken and completed. I do my orders a very specific way for that reason. As far as timelines go, I take 1/2 responsibility for that. I believe that you should assume the other 1/2 as there are several system bugs and issues with your side of the transaction and still on your side after stating they have been fixed however not working on the agent side and numerous phone calls to have whoever answers the phone say the don't understand.



I can appreciate your staff being overworked and maybe a little short handed, I honestly know what that is like.



I don't ask that you as a manger or person in charge of a lot, take over a call...What I would honestly suggest is a mandatory meeting with your staff to let them know that rudeness is not tolerated and maybe do some customer service reviews. I have ran several companies in the past as a Manager role (not within the RE Industry but customer service oriented) and I know what its like to have a lot on your plate. But customer service is not something you can teach to an employee. They either have it or they don't and if they don't...well there are options.



I would like to offer a piece of advise to you. Not to defend your company on a forum however use the forum as a tool and to listen to your agents and work with them to only better yourself and your company. I don't believe your a bad company. Overwhelmed yes Bad No!





I honestly try to stay clear of any conflict so there should be none noted. However I can tell you that I have verbally spoken to members of your staff who have either been extremely helpful or extremely difficult.



I will tell you I was dealing with Sarah Koontz. and in respect to her she was not that unpleasant. It is just very frustrating to ask for something and not receive it just as on your end you are waiting and not receiving. I get that fact. I understand what I was asking might take 10 to 15 minutes however from a customer service standpoint....Don't you think between the 10 emails she could have scanned in the information. And any appraisal that is over 6 months old is pointless in this industry and I do not believe it would be steering.



I am more than happy to send you the emails I have in regards to that conversation. As far as Alexis is concerned She has been very pleasant the last few times I have spoke with her. I have never conflicted with her via email on phone conversations. As far as Millie is concerned. I have contacted her about scoring with no reply, I contacted her regarding Alexis with no reply and as well as yesterday with this order and no reply.



I do appreciate your comments and I thank you. I guess part of my problem is I take a great deal of pride in my work. I do refuse to do something if I think it is unethical. (Whether unethical or not) better safe than sorry.



Im also not calling any of your employees a liar however maybe unethical because I have had several orders in the past that should have multiple notes stating some kind of something.



Here in my state our board is very well lets just say particular on how things are done. Agents lose their license on a daily basis and I would venture to say most for stupid things that could have been avoided by covering their own [censored] which is why I am inclined to do so.



I did state to Sarah that I would note the order to what I stated and that's when I was told the order was being pulled.



Im honestly not trying to be difficult not am I trying to make your life more difficult, I do promise you that. Im only asking for fairness, and respect. Your company has a very bad reputation for customer service not only on this forum but others as well..



Ido apologize for bad mouthing but really enough is enough. I am a good agent and I always do what is right. I don't necessarily want to stop my relationship with your firm, but I honestly don't know if I will do anymore orders for some time.



I know you have large bulk order and it makes life miserable. I would like the opportunity to work with you personally as I said before to help you in anyway I can from the other side of the transaction so that the reputation issues would go away.



You need to understand from someone who is passionate about this industry and the work they perform (not all agents) when you are treated badly you tend to give up. It really is not fair to ding someone for timelines (when out of their control). Quality should be first and foremost. Ranking in a company is very important to me and when my rating is reduced due to things out of my control. I do look I am now aloud to have 2 orders but I do promise and can prove that my max was 50 for bpo's. That's not truly the issue and I understand raising the max order capacity when you receive a large bulk of orders.



It really just boils down to Customer Service.



I commend you for the fact that you reached out to me and that's true customer service.

From just over a month ago with no reply


Me
To Joel Hinckley



Jan 3






Hi Joel,



just thought I would drop a quick line. I see there are like 50 orders in my market area. I thought I would give it another chance however...Im only aloud to have 2 orders due to the system error from the last time that has never been corrected.



Just wanted to let you know...Its Friday at 830pm The orders are gonna be late to the client
Posted by: City Girl

Re: Main Street - 02/06/14 12:40 PM

Originally Posted By: Joel33
Any human being would be stupid to assume that everyone is going to agree with every decision that they make. Frankly, I did not expect everyone to be excited about these changes and I fully expected there to be naysayers. Ironically, some of the loudest naysayers continue to accept and fill orders for MSV even as they loudly proclaim our impending dooooooooom!!!!

All kidding aside, the truth of the matter, is that what we have created will address multiple concerns that are communicated to me more directly in non-anonymous channels (i.e. a phone call or email as opposed to a message board like this).

So while I genuinely appreciate honest feedback - whining and complaining is fairly pointless and somewhat hypocritical when one continues to accept orders and I assume cash the checks.

Feel free to email me if you have specific questions about our changes and how they might affect you.

Thanks,

Joel


Joel33, you sound somewhat antagonistic with this reply. Defining posts by forum members as "whining and complaining" does not sound like you are really kidding and not at all respectful.
Posted by: Joel33

Re: Main Street - 02/06/14 12:42 PM

BrevardFLRealtor - Obviously, we are experiencing system issues. I can't really help at present. At the mercy of IT.

Jason, again, I am truly sorry. I am a senior manager here - I am happy to look into your issues and even provide my employees some guidance. I come into this forum with the hope that I can provide some insight into what goes on behind the scenes.

I will be honest, if you email me asking to put orders in your queue, you would be much better off reaching out to my staff through the appropriate channels.

I will also say that I find it extremely distasteful that someone would post an email exchange of mine online without my express permission to do so. In fact, I think that would fall under "common courtesy" as a "professional". Indeed, we all make mistakes.

City Girl, I have difficulty understanding what your comment adds to this discussion. I have been entirely civil despite not being treated very fairly or professionally. I have hear that other BPO mill managers in the past have sought out retribution against negative participants on this forum. I have not done that and would find it silly to do so. Constructive criticism is welcome. Complaining, for the sake of complaining, is pointless.
Posted by: YourrealtorJason

Re: Main Street - 02/06/14 12:52 PM

Joel///you still don't get it. Stop defending. Use this as a tool as I said months ago. You have told me to bare with you, you have told me that you would look into the issues. 4 months later I am still waiting. I do not in anyway expect ordersdelivered to me.

However as far as following a proper chain That was done previously to me contacting you. I was told NO! on a special note. Those orders were rebroadcast on days end with higher fees. Work smart not harder. If you have an agent who is going to the immediate area....why would your staff not be smart enough to ay ok...I see you have orders in that zip code already. Can you get these back to me? Can I count on you.

A flat NO. is what I recieved
Posted by: YourrealtorJason

Re: Main Street - 02/06/14 12:59 PM

I will also say that I find it extremely distasteful that someone would post an email exchange of mine online without my express permission to do so. In fact, I think that would fall under "common courtesy" as a "professional". Indeed, we all make mistakes.


we do make mistakes. You can cut me off if you wish. I just want you to use this as a tool and not defend. I do apologize for my DISTASTEFULNESS, however I think everyone should know just how it goes. I have nothing to hide and I mean absolutely nothing to hide so I don't care what people read. And as long as you keep your integrity Really it should not matter
Posted by: BIGBPO

Re: Main Street - 02/06/14 02:35 PM

Just tried to start declining the dozens of orders that do not apply to me because they are out of my coverage area, but that option is not available in the current decline options of:

Not Interested
Fee
Distance
Due Date

Would be good to gauge this as well.
Posted by: Joel33

Re: Main Street - 02/06/14 02:41 PM

i think that would fall under distance. but more importantly go into your profile and adjust the addresses you work from and the distance from those addresses that you are willing to travel in order to get work.

FYI - if you go in right now to accept those $35 orders, you'll find the system is still giving you $45 - not sure how long until that glitch is fixed.

The system is back up.
Posted by: BIGBPO

Re: Main Street - 02/06/14 03:00 PM

Originally Posted By: Joel33
i think that would fall under distance. but more importantly go into your profile and adjust the addresses you work from and the distance from those addresses that you are willing to travel in order to get work.

FYI - if you go in right now to accept those $35 orders, you'll find the system is still giving you $45 - not sure how long until that glitch is fixed.

The system is back up.


No it doesn't fall under distance. Some of these could be across the street which is a different County. I would not be declining it due to distance, I would be declining it due to "Out of Coverage Area." There is a difference. This is why your method of coverage area selection isn't good! Go back to zip codes and have the agents update their profiles correctly or give them the boot!

I did go in and saw the $45 so I decided to be the "... pig" and test out the new scoring system. Too bad though because on trying to accept the 4th order I was hit with, "You have exceeded your capacity." Come on, 3 orders for a capacity? Add a 0 to that and that is what I complete in 1-2 days daily in my business! This limit is a waste. If agents can't get this right and submit orders on time, give them the boot! Right now your clients are suffering because good agents like myself, had I saw $35, I would not accept any until the fees got higher. As a result, you clients are going to get reports delivered days later than they could have otherwise. This reduced fee system is a big failure, just ask ANY agent. Forget what they do in school and grades. We are not in school. We are licensed professionals, not students.
Posted by: BIGBPO

Re: Main Street - 02/06/14 03:07 PM

Originally Posted By: BIGBPO
Originally Posted By: Joel33
i think that would fall under distance. but more importantly go into your profile and adjust the addresses you work from and the distance from those addresses that you are willing to travel in order to get work.

FYI - if you go in right now to accept those $35 orders, you'll find the system is still giving you $45 - not sure how long until that glitch is fixed.

The system is back up.


No it doesn't fall under distance. Some of these could be across the street which is a different County. I would not be declining it due to distance, I would be declining it due to "Out of Coverage Area." There is a difference. This is why your method of coverage area selection isn't good! Go back to zip codes and have the agents update their profiles correctly or give them the boot!

I did go in and saw the $45 so I decided to be the "... pig" and test out the new scoring system. Too bad though because on trying to accept the 4th order I was hit with, "You have exceeded your capacity." Come on, 3 orders for a capacity? Add a 0 to that and that is what I complete in 1-2 days daily in my business! This limit is a waste. If agents can't get this right and submit orders on time, give them the boot! Right now your clients are suffering because good agents like myself, had I saw $35, I would not accept any until the fees got higher. As a result, you clients are going to get reports delivered days later than they could have otherwise. This reduced fee system is a big failure, just ask ANY agent. Forget what they do in school and grades. We are not in school. We are licensed professionals, not students.


I mean speaking of school and students, if they can't correctly update their profiles with the correct zip codes, do you REALLY think they are capable of providing a BPO that is worth the paper it is printed on, or the monitor it is viewed on?
Posted by: KoDa

Re: Main Street - 02/06/14 04:59 PM

Now down to $35 an order? They must be kidding, worst forms, slow pay & insane qc that I have ever had to deal with. Have not accepted/completed any orders since my last wake up call. Just following thread to keep up & remind myself NEVER AGAIN!!!!
Posted by: smg

Re: Main Street - 02/07/14 04:42 AM

The biggest issue I have had with these guys is that they simply will not support their agents the way other providers do. Specifically, it is mostly the website. I have spent countless hours over the years trying to log on, reentering data that mysteriously vanishes, calling MSV for support, etc. It is totally unnecessary. When all is said and done and the order is late as a result of their website, my rating gets dinged for being late. When I call and tell them the order is late as a result of issues with their website, they do absolutely nothing. My problem. So, instead of fixing this issue, they are accepting of that. It creates late orders, orders have to be rekeyed, notes are left out when the order has to be rekeyed,ultimately the vendor network is pissed off. Does this matter at all to MSV? Absolutely not, as you could see yesterday they have the same issues with their website. This could be so easily fixed if they were the least bit proactive about their issues. Meanwhile, Joel is on here asking for quality. Hey Joel, how about supporting quality on your side?
Posted by: Joel33

Re: Main Street - 02/07/14 04:47 AM

BIG BPO, I don't believe that agents are providing incorrect zip codes. I believe they are trying to grab as many orders as possible by including ridiculous zip codes.

Capacity is tied to scoring in our system - before this current change to our system you would have had a capacity of 3 and you would likely not have seen as many orders because they would have been picked up before you ever saw them.

Again, I'm merely trying to inform.

I realize that everyone has their own way of conducting their individual BPO business. But we have to manage a database of 23,000 agents. We aren't able to simply cater to individual requests - for us - geocoding and distributing orders based on proximity makes the most sense. If that doesn't work for you I am really okay with that. I feel badly, but ultimately, I have to manage the business as I see fit.

I realize you are likely a licensed professional - but truthfully, so am I. I am a licensed broker - I was stunned at how simple it was to become one. I believe that the professional ethics and performance of agents covers a very broad spectrum. In other words - not all agents are good agents. Our system is designed to weed out the bad agents. Of that 23,000 I mentioned, a limited number (extremely limited) are the agents that are our top tier agents. They have both earned and maintained that designation. We don't make exceptions for anyone. Somehow - it all works for them.

But most importantly, it allows me to efficiently manage the business.

I will take it into consideration that I add an - "out of coverage" reason to the drop down. Once we collect actionable data regarding that I will see what I can do to effect some additional changes.

Again, I'm not sure why this is an issue. We allow you to input multiple addresses that you are willing to work from and a distance you are willing to travel from those addresses. I think you could potentially manage this from your end. But I'm willing to admit that I may be wrong.

Thanks,

Joel
Posted by: Joel33

Re: Main Street - 02/07/14 04:54 AM

SMG - I will say that the majority of the service issues we experienced on our side yesterday were a result of our ongoing attempts to update and improve our code so that the issues you reference disappear.

This is a legacy system that we are upgrading systematically. However, if you have tens of thousands of lines of code, sometimes you encounter unexpected consequences. Yesterday, that happened. But again, the reason it happened is that as we make these upgrades and changes to the way we do our business - we are simultaneously updating portions of the underlying code to eliminate long-standing problems.

So believe me - we are demanding quality from our programmers as well. It just takes time.

I always wonder why you - smg - are so sensitive about your score - you have a high score and a relatively high capacity. In fact, right now you are on the cusp of being in our top tier. You also do a fair amount of volume. I would think that with the dissatisfaction you express here, that would not be the case.
Posted by: Joel33

Re: Main Street - 02/07/14 04:56 AM

yourrealtorjason - I would never deactivate or penalize an agent because they complain.

Whether or not it matters to you or not - I did forward your email to my support staff. If they did not act on it, they most likely did not see a need.

I realize those orders appeared to be approaching the due date on your side, but obviously, the due dates we communicate to agents are well in advance of the due date we have from the client.

thanks,

Joel
Posted by: REO4freedom

Re: Main Street - 02/07/14 07:54 AM

I have about 20 BPO's to accept in my que but when I accept, nothing happens.
Posted by: Joel33

Re: Main Street - 02/07/14 08:44 AM

Have you contacted support?

Without knowing who you are in an anonymous forum, I can't really help.
Posted by: busybpobee

Re: Main Street - 02/10/14 10:21 AM

Has anyone else had trouble with an order that previously submitted coming back half empty this week? I submitted it last Friday and it reappeared in my que with no notes but just missing data. It also just says "MST" as the due date. I tried calling support but could not get anyone. Will have to try again later. Just wandering if I am the only one.
Posted by: Joel33

Re: Main Street - 02/10/14 11:34 AM

Matt,

If you PM me, I will look into it. This week, I would not be surprised if that were the case.

Thanks,

Joel
Posted by: Newton

Re: Main Street - 02/10/14 03:35 PM

MSV is like the Yugo of the BPO companies. Pitiful any way you look at it and it's drivers / owners deserve what they get.
Posted by: BIGBPO

Re: Main Street - 02/10/14 04:08 PM

Scoring system still down the tubes.

I completed 3 orders last week, all prior to due date, didn't get kicked back, and rank and capacity still remains at 3.
Posted by: smg

Re: Main Street - 02/11/14 01:07 AM

Originally Posted By: REO4freedom
I have about 20 BPO's to accept in my que but when I accept, nothing happens.


^^^this. I see them in the queue, hit accept, get directed to he second page of instructions and the job is not assigned and can not be accepted. I have tried accepting many of these, all to no avail.
Posted by: Joel33

Re: Main Street - 02/11/14 05:28 AM

I just retested the order acceptance functionality - and while there are many things right now in the system that are not functioning properly, this appears to be working.
Posted by: smg

Re: Main Street - 02/11/14 05:55 AM

The piece I am talking about is this..I get the email, go to the site, see a job and click accept. That takes me to a secondary page, the one with order details. "Make certain of the following before accepting"....then, there is no option to proceed or confirm...
Posted by: bpojoe

Re: Main Street - 02/11/14 06:01 AM

Dear Joel,
I have been an agent/broker since 2001 and have been in real estate for 20 years. I have done over 20,000 bpos and several 100 for Mainstreet....
here are some issues.
1-the site is clunky but if you are patient can make it through
2-customer service is mostly available but at times treats agents as the enemy
3-there appears to be the company philosophy of "you do not like it-do not do work for us'
4- there is a 4 hour turn around time for QC issues that are mostly redundant, offering other comps that are not comparable, and issues that could be resolved faster if QC would have done a 30 second search.
5-i have been dinged for scores when orders were 'late' due to access even though I noted this in the support tab-since the support comments go unnoticed at times-I call in even though I am not supposed to--it is part of my anal retentive thing to make sure things get done.

in the end-I take all photos, pull all comps and do all values. In doing this I do not always have time to drive 30 miles back to the office to tell QC why the comps they suggested are actually the comps I used or why non water front comps were not used for waterfront properties. And-I am not the enemy.
I would suggest all bpo companies contact clear capital for a good lesson in how to treat agents and how to operate internally.
I do not hate Mainstreet-but I have had to learn how to love them.
I hope this helps
BPOJoe
Posted by: Joel33

Re: Main Street - 02/11/14 07:09 AM

smg,

Just to be clear, you aren't seen a captcha code and a box at the bottom that states "please type the code to accept the order"?

Bpojoe
Thanks for your feedback. We are attempting to address the site functionality, but it appears that our roll out last week only made it clunkier for the time being.

Customer service is a continual challenge for us - as I'm sure you can imagine. We are in fact working on it, but it is difficult.

I don't believe that we have any policy stating if you don't like it, don't work for us. Instead, we are trying to improve.

Scoring is an imperfect science that we are continually working on refining - we will get there, have no fear.

Turn time on QC and QC in general. We can't really allow for more than four hours, but we can handle an extension to those timelines and the scoring should allow for it. As for our QC staff, there are always going to be disagreements and issues about Quality Control - ultimately it is a qualitative process rather than quantitative and so there is going to be subjectivity.

I would be entirely surprised if clear capital would prove willing to "train" their competition on how to treat agents.

BigBPO - ironically, someone here suggested that I alter scoring to take into account the last 6 months of orders instead of simply the last 40 orders. I took that suggestion and implemented it. The problem here is that it will take more orders to move the dial on QC. This is good for good agents with a strong track record and bad for agents that do not yet have a high enough score.

Thanks,

Joel
Posted by: bpojoe

Re: Main Street - 02/11/14 07:32 AM

Joel,
I understand that realtors are difficult. doing interiors is like riding a hot train in the center of H@ll. That being said..I feel that your reply is similar to what maybe I would have done--defensive. I get it -really.
I assume you understand I did not feel clear capital would train your people right? smile
but I feel there is a general consensus that BPOfulfillment is an angry company. I know they are angry with their agents and it appears internally it is nightmare. at times I hear the back ground-it is volatile at best.
But in the end here is what happens..
1-with low cost and angry companies comes the same response from good agents. yes you can churn and burn out agents -there are always poor quality agents willing to do little for 30-40 dollars-for a while. but is that what you want?
2-ask for feed back from your agents-you may find that helps with your internal issues
3-treat you agents the same you wish them to treat you.
you can claim that issues exist as in all companies and this is being address or that is being looked into. but nothing has changed in the last few years.
In the end--your company-like most are most likely losing a lot of time and money due to poor moral on both ends.
out of the bpo companies yours in a top 10-the others are only better because they are not as angry or kick back every order.
RRReview is very good-clear capital is best to work with. sourcnet is a nightmare but have limited QC. Goodman deal-well they have their moments. singlesource you know they are going to kick back every order so you deal with it and do it within 24 hours.
but Mainstreet you never know if you are going to get a kiss on the lips or a kick in the chops and it is really not a lot of fun working with them at times..
so again---to help you out---you get what you give...
if you are not happy what you get---then look at what you offer!
again--I do not hate mainstreet--I just learned how to love them. but if I have orders from other companies--I avoid them.
bpo joe
Posted by: BIGBPO

Re: Main Street - 02/11/14 07:43 AM

Originally Posted By: Joel33
smg,

Just to be clear, you aren't seen a captcha code and a box at the bottom that states "please type the code to accept the order"?

Bpojoe
Thanks for your feedback. We are attempting to address the site functionality, but it appears that our roll out last week only made it clunkier for the time being.

Customer service is a continual challenge for us - as I'm sure you can imagine. We are in fact working on it, but it is difficult.

I don't believe that we have any policy stating if you don't like it, don't work for us. Instead, we are trying to improve.

Scoring is an imperfect science that we are continually working on refining - we will get there, have no fear.

Turn time on QC and QC in general. We can't really allow for more than four hours, but we can handle an extension to those timelines and the scoring should allow for it. As for our QC staff, there are always going to be disagreements and issues about Quality Control - ultimately it is a qualitative process rather than quantitative and so there is going to be subjectivity.

I would be entirely surprised if clear capital would prove willing to "train" their competition on how to treat agents.

BigBPO - ironically, someone here suggested that I alter scoring to take into account the last 6 months of orders instead of simply the last 40 orders. I took that suggestion and implemented it. The problem here is that it will take more orders to move the dial on QC. This is good for good agents with a strong track record and bad for agents that do not yet have a high enough score.

Thanks,

Joel


6 months it too long... Change it to 60 days at most. 30 days may better. Every agent has orders that will get kicked back unless you are in a cookie cutter housing area (which I am not) and you actually know what you're doing. For the long term agents like many here, being stuck with a low score due to non-sense QC rejections really makes no sense. With a 30-60 day scoring time-frame we have an opportunity to get back to where we need to be. For the newbies, they need to keep working. For those that will see this as a true minimum wage job (which it is for a newbie), they will eventually quit.
Posted by: Alexandra

Re: Main Street - 02/11/14 11:49 AM

Off topic for a moment.

I follow this thread from time to time, and I've found it to be a mix of enlightening, sad, informative, cruel, etc, (even titillating)

I don't do work for this company so I can't comment other than to say one has to give Joel credit for putting himself out there. I wish other companies would be willing to communicate with agents on a public platform such as this.
Posted by: smg

Re: Main Street - 02/11/14 01:14 PM

As mch a I have been one of MSVs biggest critics, I have thanked Joel more than once for his stopping by. My issues are all network/website related. Certainly not an issue with Joel. If they got those issues addressed, I would deal withthe other issues. My score is okay Joel, the only issues I had with my score is all website related. Hence, my b*tching. Nothing negative with my score was a result of my doing. But, I agree with the message above.
Posted by: bpojoe

Re: Main Street - 02/11/14 01:33 PM

I have to agree with the comments of Joel being good enough to at least show up and answer questions-I was surprised and impressed with that. Bpofulfillment is a good mill that pays well, gives good fees and appears to be pretty fair. I understand their internal struggles-being a company owner-I always appreciated honest feedback.
kudos to Joel
Posted by: Joel33

Re: Main Street - 02/12/14 04:44 AM

Thank you.

Joel
Posted by: sugarlandbpo

Re: Main Street - 02/12/14 12:06 PM

I know this off topic but has anyone received a 1099 from BPO Fulfillment?
Posted by: Joel33

Re: Main Street - 02/12/14 12:26 PM

I'll check with accounting and see when those are scheduled to go out.

Thanks,


Joel
Posted by: Joel33

Re: Main Street - 02/12/14 12:37 PM

It looks like they've already been sent out. If you are under the $600 threshold then you won't have received one. Reach out through support if you need to get a hold of our accounting group to request one.
Posted by: Analog Man

Re: Main Street - 02/12/14 01:27 PM

Originally Posted By: bpojoe
Bpofulfillment is a good mill that pays well, gives good fees and appears to be pretty fair.


Joe:

Marijuana is not yet legal here in Florida, but I see you are getting a head start. What the heck are you smokin'???????
Posted by: BIGBPO

Re: Main Street - 02/12/14 01:31 PM

Originally Posted By: Analog Man
Originally Posted By: bpojoe
Bpofulfillment is a good mill that pays well, gives good fees and appears to be pretty fair.


Joe:

Marijuana is not yet legal here in Florida, but I see you are getting a head start. What the heck are you smokin'???????


ROTFLMAO!!!!!!!
Posted by: bpojoe

Re: Main Street - 02/13/14 07:56 AM

hehehe,,
well I am in florida--waiting..to recapture my youth of course.
in BPOFFments defense..
1-they pay and pay on the better end of many shops but by pay well I mean--you actually get the check..(no shops really pay well in $$ any more)
2-the appear to at least try to give everyone a shot even though it does appear accepting orders is less than fair
3-form is not too difficult and QC is not the best--but has gotten better
4-if you try you can get a decent amount of orders a month
5-ifi you learn their quirks-will save you a lot of heartaches

and the bad?
1-appears to be a high stress environment
2-accepting orders sometimes gives the appearance of being unfair
3-QC can be redundant and difficult at times

but would you rather do Singlesource?
If BPOffment would be less militant with their scoring/acceptance polices, less dramatic in QC and be nicer to agents they could find less hassles internally and good diversity in agents.
and as far as smoking sumpin'...well lets say I have my calendar marked --I am in need of a good vacation--even if I do not get to leave the house..if you catch my drift!
Posted by: Analog Man

Re: Main Street - 02/13/14 08:13 AM

Originally Posted By: bpojoe
and as far as smoking sumpin'...well lets say I have my calendar marked --I am in need of a good vacation--even if I do not get to leave the house..if you catch my drift!


All cross-country vacations via airplane should have a mandatory lay over in Denver. I wonder if there are many "head shops" near the airport??? wink
Posted by: Traveler

Re: Main Street - 02/16/14 06:28 AM

Huge drops of $35 orders here in the last few days...hundreds of them.
Took none.
Posted by: Joel33

Re: Main Street - 02/18/14 09:39 AM

FYI, fees increase in $5 increments if they aren't accepted within 2 hours.

If no one else picks them up, you may want to take a look once they lock in at $45.

Thanks,

Joel
Posted by: smg

Re: Main Street - 02/19/14 03:47 AM

Joel- Please take this constructively. Let me know if this is how it works, think I figured it out.
I get sent an email with a few addresses that are posted for acceptance. I go to the MSV website, log on, go to the orders that are avaiable, hit accept and then get a message that the order is waiting for somebody else to accept and I should try at another time. (Now, the reason I am not on this higher tier is due to the MSV website, an issue solely on them, but I digress).
Now, you are suggesting we may also want to wait for the job to pay more.

So, I get an email, I am now supposed to sit and wait until somebody else does not want it, then I may want to wait even longer as it may pay an extra five bucks.

Being constructive here, isn't there a way to just email us when the job is actually available? Sending out emails telling us jobs are in our queue is a bit annoying and a time waster when they are not actually available. Why not just email those that actually qualify instead of emailing all? You really think we should just sit there and wait?
Posted by: BIGBPO

Re: Main Street - 02/19/14 04:33 AM

Originally Posted By: smg
Joel- Please take this constructively. Let me know if this is how it works, think I figured it out.
I get sent an email with a few addresses that are posted for acceptance. I go to the MSV website, log on, go to the orders that are avaiable, hit accept and then get a message that the order is waiting for somebody else to accept and I should try at another time. (Now, the reason I am not on this higher tier is due to the MSV website, an issue solely on them, but I digress).
Now, you are suggesting we may also want to wait for the job to pay more.

So, I get an email, I am now supposed to sit and wait until somebody else does not want it, then I may want to wait even longer as it may pay an extra five bucks.

Being constructive here, isn't there a way to just email us when the job is actually available? Sending out emails telling us jobs are in our queue is a bit annoying and a time waster when they are not actually available. Why not just email those that actually qualify instead of emailing all? You really think we should just sit there and wait?


You are correct. You, as am I, are considered a "not very good" agent according to their computer scoring model. They have 20,000+ agents and prefer to have one of their highly scored agents pick up the order first and pay them more because they earned it, just like in school. You know, if you get an A, you earned it and should be treated differently than if you got a B or a C. This practice has proved very well in the development of our young adults don't you see?
Posted by: BIGBPO

Re: Main Street - 02/19/14 04:39 AM

Originally Posted By: BIGBPO
Originally Posted By: smg
Joel- Please take this constructively. Let me know if this is how it works, think I figured it out.
I get sent an email with a few addresses that are posted for acceptance. I go to the MSV website, log on, go to the orders that are avaiable, hit accept and then get a message that the order is waiting for somebody else to accept and I should try at another time. (Now, the reason I am not on this higher tier is due to the MSV website, an issue solely on them, but I digress).
Now, you are suggesting we may also want to wait for the job to pay more.

So, I get an email, I am now supposed to sit and wait until somebody else does not want it, then I may want to wait even longer as it may pay an extra five bucks.

Being constructive here, isn't there a way to just email us when the job is actually available? Sending out emails telling us jobs are in our queue is a bit annoying and a time waster when they are not actually available. Why not just email those that actually qualify instead of emailing all? You really think we should just sit there and wait?


You are correct. You, as am I, are considered a "not very good" agent according to their computer scoring model. They have 20,000+ agents and prefer to have one of their highly scored agents pick up the order first and pay them more because they earned it, just like in school. You know, if you get an A, you earned it and should be treated differently than if you got a B or a C. This practice has proved very well in the development of our young adults don't you see?


Since we're on the topic of school, just like in school, we were taught to only play with and be around people that treat us well. Well, that was a good lesson too! MSV prefers to do things and treat us like we're in school. Since they don't treat their "bad" agents well, do like we were taught, and go somewhere else. Of the 25 BPO companies that really mean anything, 24 treat their agents well. Focus on them and you will have more than enough work to keep you busy and make you rich!
Posted by: smg

Re: Main Street - 02/19/14 05:11 AM

Originally Posted By: BIGBPO
Originally Posted By: smg
Joel- Please take this constructively. Let me know if this is how it works, think I figured it out.
I get sent an email with a few addresses that are posted for acceptance. I go to the MSV website, log on, go to the orders that are avaiable, hit accept and then get a message that the order is waiting for somebody else to accept and I should try at another time. (Now, the reason I am not on this higher tier is due to the MSV website, an issue solely on them, but I digress).
Now, you are suggesting we may also want to wait for the job to pay more.

So, I get an email, I am now supposed to sit and wait until somebody else does not want it, then I may want to wait even longer as it may pay an extra five bucks.

Being constructive here, isn't there a way to just email us when the job is actually available? Sending out emails telling us jobs are in our queue is a bit annoying and a time waster when they are not actually available. Why not just email those that actually qualify instead of emailing all? You really think we should just sit there and wait?


You are correct. You, as am I, are considered a "not very good" agent according to their computer scoring model. They have 20,000+ agents and prefer to have one of their highly scored agents pick up the order first and pay them more because they earned it, just like in school. You know, if you get an A, you earned it and should be treated differently than if you got a B or a C. This practice has proved very well in the development of our young adults don't you see?
just wish they would email when the job is indeed ready to be picked up. If the job is not available to me, why email me and tell me that it is?
Posted by: BIGBPO

Re: Main Street - 02/19/14 05:13 AM

Originally Posted By: smg
Originally Posted By: BIGBPO
Originally Posted By: smg
Joel- Please take this constructively. Let me know if this is how it works, think I figured it out.
I get sent an email with a few addresses that are posted for acceptance. I go to the MSV website, log on, go to the orders that are avaiable, hit accept and then get a message that the order is waiting for somebody else to accept and I should try at another time. (Now, the reason I am not on this higher tier is due to the MSV website, an issue solely on them, but I digress).
Now, you are suggesting we may also want to wait for the job to pay more.

So, I get an email, I am now supposed to sit and wait until somebody else does not want it, then I may want to wait even longer as it may pay an extra five bucks.

Being constructive here, isn't there a way to just email us when the job is actually available? Sending out emails telling us jobs are in our queue is a bit annoying and a time waster when they are not actually available. Why not just email those that actually qualify instead of emailing all? You really think we should just sit there and wait?


You are correct. You, as am I, are considered a "not very good" agent according to their computer scoring model. They have 20,000+ agents and prefer to have one of their highly scored agents pick up the order first and pay them more because they earned it, just like in school. You know, if you get an A, you earned it and should be treated differently than if you got a B or a C. This practice has proved very well in the development of our young adults don't you see?
just wish they would email when the job is indeed ready to be picked up. If the job is not available to me, why email me and tell me that it is?


I'll cut to the chase: Because it makes their life easier to do things this way.
Posted by: Joel33

Re: Main Street - 02/19/14 07:13 AM

In fact, we email you when orders are available and only when they are available. However, we email all agents that they are available to and they are then accepted on a first come, first serve basis. If you happen to login and you can't get the order it is simply because someone else logged in first and accepted the order. If you get another email on the same order, that has already been accepted, then we have a bug that must be fixed.

If no one picks it up for a couple of hours, you may be able to get it for a higher fee, but again, you will be competing with all the other agents in that area as well. Competition is a good thing.

SMG, I don't think the best strategy is to wait around for fee increases, I think the best strategy is to accept orders ASAP and complete them ASAP and increase my score so I can get them at a Higher fee later on and qualify for Auto-Assign where I will no longer have to compete with other agents.

I have to ask, BIGBPO, do you not conduct your Real Estate practice in the way that works best for you?

I think it is entirely justifiable for a BPO vendor to decide how they want to price and broadcast orders.

When I wasn't an agent and bought my first house, the poor agent who was working with me drove me around to look at various homes all over creation. This was every weekend for almost a year. At the end of the day, when I made an offer on the house, the only way the seller would accept the offer was if the agent took a cut to their commission. She was, by this point, desperate so she took the cut. Within a year she was out of business.

As a young man and homebuyer, I was a lousy client. That doesn't make me a lousy person.

An agent with a low score is not a lousy person, rather they are someone that simply hasn't had the opportunity to complete enough orders to get a higher score. Our new system gives them that opportunity albeit at a lower rate. Which is justifiable from a business perspective.

Unfortunately, I have no way of knowing how well you perform with other BPO Mills. I can't simply take your word for it, or simply rank all agents as a Tier 1 until proven otherwise. That doesn't make any business sense and if any of you were in my shoes, you would likely agree.

hang in there and complete the orders - we are not perfect nor do we claim to be. We are willing to make changes as we discover what does and doesn't work.

Good Luck,

Joel
Posted by: City Girl

Re: Main Street - 02/19/14 07:14 AM

Originally Posted By: Joel33
i think that would fall under distance. but more importantly go into your profile and adjust the addresses you work from and the distance from those addresses that you are willing to travel in order to get work.

FYI - if you go in right now to accept those $35 orders, you'll find the system is still giving you $45 - not sure how long until that glitch is fixed.

The system is back up.


Joel133,
Email received: BPO opportunity location xxxxxx, check distance next morning for fun, 84 miles one direction from my office address. My agent profile indicates a significantly smaller radius, 20 miles. Your operations manager (?) indicates mileage function works however is not utilized for our broadcasting therefore distribution is not based on a radius. Fact: midnight emails, 1:30 a.m emails; frequently miles outside my territory?
Posted by: Joel33

Re: Main Street - 02/19/14 07:15 AM

Thank you City Girl, we have found some glitches in the programming. We are working round the clock to resolve.

Also, our radius is calculated by a straight line between the Lat and Long of the two addresses, not driving distance. Keep that in the future.

Thanks,

joel
Posted by: smg

Re: Main Street - 02/19/14 08:47 AM

Originally Posted By: Joel33
In fact, we email you when orders are available and only when they are available. However, we email all agents that they are available to and they are then accepted on a first come, first serve basis. If you happen to login and you can't get the order it is simply because someone else logged in first and accepted the order. If you get another email on the same order, that has already been accepted, then we have a bug that must be fixed.

Good Luck,

Joel


When I get emailed a list of orders, I click on them and accept. Most all of them say they have been assigned to another rep or are waiting acceptance from another rep. I have seen them there for 15 minutes. Just not understanding if that is the norm, it seems to be pretty regular. They do not appear to be accepted, they are just sitting there. I hit the accept button, then I get taken to a screen with the order details. I do got get the capture screen.
My only issue is that I can spend 15 minutes staring at orders I was emailed and can not accept them.
Posted by: Joel33

Re: Main Street - 02/19/14 10:44 AM

SMG - that sounds wierd. Let me look into it, could be a bug.

Thanks,

Joel
Posted by: bpojoe

Re: Main Street - 02/19/14 11:26 AM

from what I have seen there are 2 ways this happens..
1-agents have auto accepters or hired hands to hit the first accept w/o the captcha and then if the agent/broker wants it then he enters the code or leaves it until it goes back out
2-agent broker will log in and when many orders pop up lock them

currently I was dinged again for no reason so I have to go back and deal with that nonsense. I just finished a few orders-all early with no issues and all I can think of is the auto QC does not allow submission and they sit there until some at BPOfmt see my comments and submits it---and then of course I am a day or more late.
again I have been dealing with this or similar issues for many years--just have to suck up ...this is the bad part of working with them..
I wish it was not but it is.
Posted by: FLRealty84

Re: Main Street - 02/19/14 11:39 AM

Seems to be a lot of bugs in your system, Joel.

BTW, in what state did you become a broker in? In FL you need to wait at least 2 years to even attempt to become one. You claim it is so easy... I'm not saying it's difficult to become one, but I wouldn't necessarily call it easy.

Also, your rating system is a total joke. It punishes agents who accept rural orders or non conforming homes. I keep getting emails with an increasing fee to complete a BPO in the middle of nowhere. Why would anyone, with any knowledge of your scoring system accept any order like that?

I think it's hilarious that your recommendation is to accept orders and submit them as quickly as possible. Do you really want rushed/inaccurate work? We all understand deadlines but treating agents like children and treating an order that was 30 min late the same as an order a day late makes no sense whatsoever.

If you've ever done 10+ BPOs in a day you would have a better idea of how to actually get them done faster and more accurately. Your company just keeps spitting out your canned 'expectations' and nonsense. Thankfully, I got much better things to do.

Just remember, the market is turning and with less agents doing BPOs you may run into issues in the future.

Good luck to ya!
Posted by: Joel33

Re: Main Street - 02/20/14 06:14 AM

FLRealty84 - Yes, we do have a larger number of bugs than normal. I freely admit that.

I am a broker in Utah, we do have to wait two years get the requisite transaction based points, take the additional education required and pass the test. Fair enough, I guess it takes some effort, but no more effort than a successful real estate agent already puts forth in their practice.

Suggesting that you complete orders as quickly as possible is not the same as saying "please do shoddy work". I would have taken it as a given that you should do your best work every time regardless of circumstance.

bpojoe - autoaccept software causes our system to lock up, so we identify them very quickly and deactivate the profile of people using them. Having said that, I know there are many brokers using staff to simply accept BPOs all day long.
Posted by: Analog Man

Re: Main Street - 02/20/14 08:52 AM





For when this mill gives you a headache, just play this!! smile
Posted by: City Girl

Re: Main Street - 02/20/14 09:00 AM

That is too funny:) Love it!
Posted by: BrevardFLRealtor

Re: Main Street - 02/20/14 12:09 PM

I like the old way of accepting orders..if it is there..it is there...higher fees. Now I get an email (mind you alot of 30+ miles away, one was in a county an hour away, which was never any zip code I ever had) saying I am being assigned a BPO..I click on it and it is gone....throwing my hands up until we go back to the old way..and I think from what I can tell my rating is 90+...Moving on to less stressful BPO mills until we can get the bugs fixed or go back to the old ways and fees have gone back up. Takes much longer than most BPOs to complete in the first place and now lower fees????????
Posted by: ditty

Re: Main Street - 02/20/14 12:36 PM

so this thread is on going since October of last year...I let Main Steet go back when they went Red Bell or what ever...sigh...
Posted by: smg

Re: Main Street - 02/20/14 02:27 PM

My score is 93. I can not grab any. They send out a couple messages daily. If I do se them in my queue, they are pending acceptance from another vendor. It is a clumbsy process, it does eat time.
Posted by: FLRealty84

Re: Main Street - 02/20/14 08:55 PM

So what is a licensed broker doing working for an AMC? Do you actually hold a position of power or are you a processor? I only ask because if you're sincere about fixing your company rating issues, you would need to be in a position of power to do so. Do you work with Millis Benson? If so, what's her position in relation to yours?

Defending your flawed site, rating system, and misguided 'expectations' on an industry board isn't going to get you or us anywhere. Although, you do seem sincere... but naive nonetheless.

Remember it may be 'easy' to become licensed. Quite another to actually make money with it.

I forgot to upload an MLS sheet... my rating just took another hit. wink
Posted by: Joel33

Re: Main Street - 02/21/14 06:48 AM

I became a licensed broker several years ago when I owned my own Commercial Real Estate Investment company. It made more sense to go out and get licensed than it did to continue paying fees to other agents. Once I was licensed as an agent, doing commercial transactions, I was able to quickly rack up the necessary transaction points in Utah (60points) required to become a broker. Commercial deals get you 10 points and residential only get you 2. So it was a fairly quick process. After I got the points I became a broker. Fairly painless.

I never had a desire to sell homes so when the market niche we were working it disappeared in 2008, I went back into the corporate route. I bounced around for a while and then ended up at Main Street. I am the Chief Operating Officer here and have been for about 3 years. Millie Benson reports directly to me. I also serve in a similar role for RedBell which is a sister company of Main Street. We are not an AMC, we are a BPO vendor and a vendor of other valuation services - everything short of an appraisal. You'd be surprised how many people in the mortgage servicing industry started out as agents/brokers.

I am not really interested in defending the legacy problems that our system has that I inherited. I am interested in thinking out of the box about how to make improvements. I am not interested in simply doing what everyone else does.

What I inherited when I took over this position was a severely dysfunctional operating entity. Staff was habitually rude to agents and the system was very unfriendly.

What you see on the internet when you login, is actually a highly complex database that is organized and presented using tens of thousands of lines of code. From what I understand, the code resembles a virtual bowl of spaghetti - which is a bad thing. We are working diligently to untangle all of that spaghetti. About 4 months ago, I finally got the budget to quadruple the size of my IT team. As a result, we are finally able to devote the resources necessary to improve our system.

There will no doubt be growing pains as there has been for the last three weeks. But ultimately, it will get much, much better. The process will likely be slow and painful, but ultimately worthwhile for you, and for me.

Thanks,

Joel
Posted by: FLRealty84

Re: Main Street - 02/21/14 09:23 AM

Joel,

Very nice response.

I hope you have success in reforming some policies and system issues within your company.

My rating was completely destroyed when I accepted 30+ rural orders for a flat fee of $45. For that area, orders are normally accepted in excess of $100. I advised the processor I could do the orders at that fee if my queue limit was raised. My queue limit was only at 2 at the time.

So I verbally advised the processor I could complete the orders within 72 hours, due to the rural area of the orders. They were all 40+ miles from my office and spread out. My photo route for the orders was over 250 miles.

She then sent the orders to me, raised my queue limit, but set the orders for a normal 48 hour time. When I went to call back I could not get her back on the phone. All emails went unanswered. I didn't have time to mess around, so I completed the orders and figured the due date could be revised at a later time.

All the orders were in as was promised within 72 hours and were all successfully sent to your clients without any QC issues.

After all of this my rating was completely destroyed because of the incorrect due date and then Millie Benson went into my queue and limited my queue limit to 1. Thanks, Millie...

It's just not a very good way to treat people. Every time I've tried to explain this to her all I get is the 'canned' expectations that ALL orders are due within 48 hours. She even threatened to remove me from your database for even questioning her.

Hope you have luck placing this rural order that I keep getting emails for. Looks like it was up to $100 judging by the last email I was sent about it.

Your scoring system makes a lot of agents weary of accepting rural orders or homes that aren't 'cookie cutters'/condos and have a much higher chance of failing your QC dept.

Again, I hope you can get it fixed. Your company has so much room for improvement. But wherever there is a problem, there is an opportunity. I wish you well.
Posted by: Ben34105

Re: Main Street - 02/21/14 04:09 PM

FL,

I know what you mean about being punished for taking difficult orders! I took a few from another company and they went to audit review. The QC people tore me apart for going back 6+ months, over 90 DOM and expanding the search area. I went from a 1 to a 4. Huge drop in order volume. I started cherry picking and my rating went back to a 1 in no time.

It actually pays you to cherry pick and not do them favors when they call with a difficult order. I feel if you take an order to help them out, they should exclude the order from your rating.
Posted by: bpojoe

Re: Main Street - 02/22/14 05:56 AM

well a couple of observations...
1-Joel has taken a very courageous attempt to get an objective opinion about his company. The people here are anonymous and have nothing to gain or fear from stating their case-
2-Joel has made himself known leaving a target on his back --this is a very risky move for a corporate officer and one I have never seen before.

BpoFmnt has the capacity to be much better. They have gone through many changes. They used to try to coerce agents to get lower prices for their clients. Then they went to the 'beat the agents down' mode. And now we have Joel-it will be very interesting to see where the company goes from here.
Posted by: smg

Re: Main Street - 02/22/14 02:34 PM

Originally Posted By: bpojoe

2-Joel has made himself known leaving a target on his back --this is a very risky move for a corporate officer and one I have never seen before.

BpoFmnt has the capacity to be much better. They have gone through many changes. They used to try to coerce agents to get lower prices for their clients. Then they went to the 'beat the agents down' mode. And now we have Joel-it will be very interesting to see where the company goes from here.


Why is it risky? Joel has been here on AO for some time now. Not certain what the risks are, that he will be b*tched at? We have had others from other mills here and the exchanges were similar to this. Joel reached out to me the other day about an issue, I appreciate that. I have not gotten back with him, been very busy. MSV is not one of my main mills I do orders for. They pay me, but the ongoing issues I have had with their site moved them down my list. Not to mention, the new system has minimized the chances of catching an order. i have a score of 93, my quota is 15 and I am unsuccessful at catching these.
Joel has been at MSV a few years, the issues we as agents have are probably way down on his lst of priorities. I am hopeful that maybe some of the issues will be addressed, but I would not hold my breath. Again, not certain why it is risky for him to be here. What do you think could happen that hasnt already happened?
Posted by: bpojoe

Re: Main Street - 02/23/14 06:50 AM

for a corporate officer to come out on a public form and in some way air dirty laundry is very risky internally--I have never seen this done. of course he has nothing to fear from the a bunch of angry yahoo agents---but he has to be given a lot of credit to open that can of worms..

I am not sure if Joel can change the office politics or not. Again I was dinged for being late on 7 orders..
I have not been late on 7 orders total in 5 year and 10,000 orders..and I was not late on the orders they said I was ..
and I even documented and still management denies it was the sites fault..
I have PMd Joel but I suggest you document all things with BPOFmt and I in the future I will even screen shot when I submit orders.
I do not like being called a liar and it really psses me off. But again--I will adjust and document - But even with irrefutable evidence..i am still denied the reality that I am in the right.
it will be interesting to see if this part of BPOfmnt changes.
I have high hopes..but one thing is for sure---the problems are obvious in this company and apparently most if not all agents experience them. so I guess this company has some decisions to make if they want to compete.
good luck Joel...please check your PM.
Posted by: Traveler

Re: Main Street - 02/23/14 11:52 AM

Every order I get has a due date of either the same day or next day. Impossible to do on those terms.
Posted by: Bunny

Re: Main Street - 02/23/14 03:54 PM

Originally Posted By: Traveler
Every order I get has a due date of either the same day or next day. Impossible to do on those terms.

Yep, just impossible to do any order on such short notice. And why am I receiving orders outside of my coverage area? They keep sending me the same address 3 times a day with $5 increase, but it's 70 miles away and I don't want to go above 20 miles. I keep rejecting this order, but somehow this address is popping up again.
Posted by: FLRealty84

Re: Main Street - 02/23/14 04:01 PM

Originally Posted By: smg
Originally Posted By: bpojoe

2-Joel has made himself known leaving a target on his back --this is a very risky move for a corporate officer and one I have never seen before.

BpoFmnt has the capacity to be much better. They have gone through many changes. They used to try to coerce agents to get lower prices for their clients. Then they went to the 'beat the agents down' mode. And now we have Joel-it will be very interesting to see where the company goes from here.


Why is it risky? Joel has been here on AO for some time now. Not certain what the risks are, that he will be b*tched at? We have had others from other mills here and the exchanges were similar to this. Joel reached out to me the other day about an issue, I appreciate that. I have not gotten back with him, been very busy. MSV is not one of my main mills I do orders for. They pay me, but the ongoing issues I have had with their site moved them down my list. Not to mention, the new system has minimized the chances of catching an order. i have a score of 93, my quota is 15 and I am unsuccessful at catching these.
Joel has been at MSV a few years, the issues we as agents have are probably way down on his lst of priorities. I am hopeful that maybe some of the issues will be addressed, but I would not hold my breath. Again, not certain why it is risky for him to be here. What do you think could happen that hasnt already happened?


I can tell you from 1st hand experience that it is a very risky move. I used to work for a company like MSV a few years ago and held a management position. Someone within the company did what Joel has done and I was questioned along with several other employees who was the one who had authored the post.

While it was not my posting and I never knew 100% sure who did... But the person they believed posted the message was fired the next time they were given the opening to do so. So I do respect him for coming forward.

Our issues certainly are at the bottom of his to do list but he at least seems to give a crap. Not holding my breath that the issues will be resolved though.
Posted by: Joel33

Re: Main Street - 02/24/14 06:35 AM

I think you will continue to see improvements to the system and I believe they will come in rapid order. The spaghetti is unraveling after some well applied Olive Oil. (I'm told we've upgraded or are upgrading to MVC, which apparently is a big deal - I am not the Chief IT officer)

Believe it or not, we have been considering changes to our scoring for some time as well. We want to make it more fair and less punitive. The problem is that until our next major roll-out, we won't be able to implement some of those changes. I don't expect to see anything for at least 6 to 8 weeks.

My purpose in commenting here is to maintain a dialogue with the agents at large and glean what I can in order to improve the system.

BPOs are a commodity, commodities as a rule have very low profit margins. In order for me to be successful, I need to squeeze everything I can out of those margins. In order to do that, I need to keep agents relatively happy so that they will work with me for reasonable fees.

BPOs are also a tricky proposition in that the relationship between agent and vendor is not a traditional business/client relationship. Rather it is - or needs to be - a little more symbiotic. Technically, the BPO vendor is the agent's "client" as we are paying you the money to do the work. But at the same time, we need to treat you - the agents - with some deference due to the need to keep you happy to work with us. It's tricky.

Complicating factors include the fact that many, many agents - at least half - are trying to cheat the system at all times. Just today, we discovered a group that was systematically defrauding us with work they were submitting - 100's of fraudulent orders. Happens all the time.

So what you get is a person or persons within the BPO vendor company, that are "highly" suspicious of any and all agents. It can't be helped. When an agent calls in with a legitimate complaint, the default setting of our staff is "What are they trying to pull this time." Which is admittedly unfair, but entirely understandable based on the vast majority of our daily interaction with dishonest agents. It's a bad system generally speaking. Frankly, I would like to see some other sort of hybrid product evolve and gain significant traction that would put less pressure on agents to perform so that they would, in turn, feel less pressure to engage in dishonesty.

I get clear capital brought up to me all the time, let me just say, with any client we work with that uses us and them, we end up outscoring them on internal scorecards provided by the client every time. It's like the Harlem Globe Trotters vs. the Washington Generals. Clear Capital is huge however, and as such they have massive, well-funded sales teams and box seats at most major sporting arenas in the Dallas area where most of our clients operate. As such, we are generally unable to displace them even though our quality is amazing compared to theirs. What can I say, people like the Cowboys, Rangers and Mavericks and I can't give them tickets.

All of the above needs to be clarified, with this... any of the agents on this forum who have come forward to me have not appeared to be engaged in any dishonest or fraudulent activity. I appreciate that. I believe that the fact that most of you are here, attempting to provide constructive criticism - shows that at the very least you care (on some level). I appreciate that as well. Please understand that your compatriots within your industry do not share the same commitment to integrity that you have. Much of the crap you have to deal with in our system and other systems at other mills, is a result of us collectively trying to eradicate the dishonest actions of countless agents. We are not the enemy.
Posted by: BIGBPO

Re: Main Street - 02/24/14 06:41 AM

Originally Posted By: Joel33
I think you will continue to see improvements to the system and I believe they will come in rapid order. The spaghetti is unraveling after some well applied Olive Oil. (I'm told we've upgraded or are upgrading to MVC, which apparently is a big deal - I am not the Chief IT officer)

Believe it or not, we have been considering changes to our scoring for some time as well. We want to make it more fair and less punitive. The problem is that until our next major roll-out, we won't be able to implement some of those changes. I don't expect to see anything for at least 6 to 8 weeks.

My purpose in commenting here is to maintain a dialogue with the agents at large and glean what I can in order to improve the system.

BPOs are a commodity, commodities as a rule have very low profit margins. In order for me to be successful, I need to squeeze everything I can out of those margins. In order to do that, I need to keep agents relatively happy so that they will work with me for reasonable fees.

BPOs are also a tricky proposition in that the relationship between agent and vendor is not a traditional business/client relationship. Rather it is - or needs to be - a little more symbiotic. Technically, the BPO vendor is the agent's "client" as we are paying you the money to do the work. But at the same time, we need to treat you - the agents - with some deference due to the need to keep you happy to work with us. It's tricky.

Complicating factors include the fact that many, many agents - at least half - are trying to cheat the system at all times. Just today, we discovered a group that was systematically defrauding us with work they were submitting - 100's of fraudulent orders. Happens all the time.

So what you get is a person or persons within the BPO vendor company, that are "highly" suspicious of any and all agents. It can't be helped. When an agent calls in with a legitimate complaint, the default setting of our staff is "What are they trying to pull this time." Which is admittedly unfair, but entirely understandable based on the vast majority of our daily interaction with dishonest agents. It's a bad system generally speaking. Frankly, I would like to see some other sort of hybrid product evolve and gain significant traction that would put less pressure on agents to perform so that they would, in turn, feel less pressure to engage in dishonesty.

I get clear capital brought up to me all the time, let me just say, with any client we work with that uses us and them, we end up outscoring them on internal scorecards provided by the client every time. It's like the Harlem Globe Trotters vs. the Washington Generals. Clear Capital is huge however, and as such they have massive, well-funded sales teams and box seats at most major sporting arenas in the Dallas area where most of our clients operate. As such, we are generally unable to displace them even though our quality is amazing compared to theirs. What can I say, people like the Cowboys, Rangers and Mavericks and I can't give them tickets.

All of the above needs to be clarified, with this... any of the agents on this forum who have come forward to me have not appeared to be engaged in any dishonest or fraudulent activity. I appreciate that. I believe that the fact that most of you are here, attempting to provide constructive criticism - shows that at the very least you care (on some level). I appreciate that as well. Please understand that your compatriots within your industry do not share the same commitment to integrity that you have. Much of the crap you have to deal with in our system and other systems at other mills, is a result of us collectively trying to eradicate the dishonest actions of countless agents. We are not the enemy.



1/2 the agents in your roster are dishonest...that's a little overboard. Sad to see too many agents have no integrity. Makes things tougher for us honest agents trying to put food on the table. Glad to are able to identify them.
Posted by: Joel33

Re: Main Street - 02/24/14 07:13 AM

You're probably right - let's go with at least half of the agents we have to interact with regularly.
Posted by: BIGBPO

Re: Main Street - 02/24/14 07:18 AM

Originally Posted By: Joel33
You're probably right - let's go with at least half of the agents we have to interact with regularly.


That too is excessive! Is this their first year at BPO's?
Posted by: cynical_joe

Re: Main Street - 02/24/14 07:23 AM

You get what you pay for
Posted by: Joel33

Re: Main Street - 02/24/14 07:35 AM

cynical joe is aptly named.

Not necessarily. Look, I think it's crazy difficult to build a career out of running around doing BPOs for $30-$50 a pop. I couldn't do it, so hats off to you. What I believe is that some agents often see a way to manipulate the system in order to make this work. It ranges from modest ethical violations (i.e. a runner takes the photos even though the agent certifies that they personally inspect the property on every BPO form I've ever seen). To more serious breaches, like using Google street view and photo shop to provide the pictures, which I've discussed on this forum before.

I get it, and to an extent tolerate it on an order here and there, but what happens is that when an agent realizes they got away with cheating on one order, they begin to experiment and see how far they can get with applying that cheat to multiple orders. Suddenly, without even realizing it, they are systematically cheating us. Eventually, we catch them. Then they call and are generally disbelieving, then apologetic, then abusive - in that order.

At least that's what happened this morning.
Posted by: Artiste

Re: Main Street - 02/24/14 03:41 PM

I'm really glad that you caught the cheater ---- thank you!!
Posted by: bpojoe

Re: Main Street - 02/24/14 07:22 PM

cheating is just a way of life...
greed is greed and no matter what you pay--someone gets lazy and wants to take more and give less. it is in every work place and in every operation.
there is a reason why 20% of agents do 80% of the work.
There are a lot of good brokers there and it is unfortunate that they get bundled in with the many hacks. But to say that 1/2 of the agents are scabs?? I think is generous..hehe
I would think that you would be lucky to have 50% of your agents who really know the level they should about the market. But they are getting paid $40 too..so!
I think you are on a good path -just try not to be too cynical.
also to deny clear capital the praise they deserve is not fair. They treat their agents very very well--ie with respect.
BPOfmnt has the capacity to be the best mills out there--
I think when your site works better, your people are able to relax more and not hate agents so much and when agents get treated better--you will see much better results..
just be fair--that is all..
offer fair turn around times, fair response times, and do not be so quick to treat ALL agents are liars and crooks..(even though it is very very hard..trust me--I know)
I think you are on a good path..
Posted by: csabaski

Re: Main Street - 02/25/14 04:43 AM

Seems like more pro then con for Main Street BPO Fulfillment so I thought I would sign up. After several attempts to sign up for BPOFulfillment but each time I get to the page after affirming my W-9 and hit continue, the page closes and that's that. No additional info pops up stating you're done, we'll send an email... nothing. (I have the most recent Adobe Flash.) Any help?
Posted by: Joel33

Re: Main Street - 02/25/14 04:56 AM

csabaski - PM me with details and I'll try to figure out what the issue is.

Thanks,

Joel
Posted by: smalltowngirl

Re: Main Street - 02/27/14 03:44 AM

I just finished an order for them-it took me three hours as I was constantly being locked out and if you don't save every piece of data, it erases if you forget and use the backspace key instead of the delete key. There IT dept. certainly sucks-they never correct what is not working properly. I want to charge them big prices to do their bpo's because it takes forever to finish them.
Posted by: agent916

Re: Main Street - 02/27/14 07:23 AM

Their forms are certainly among the worst out there...
Posted by: Joel33

Re: Main Street - 02/27/14 12:10 PM

So now that we finally have this broadcast process working (for the most part) we are beginning on a project that will make our QC process less onerous. Because the QC is going to be driven by form input, as a part of this process the code behind the form is also going to be rewritten.

I can't say that the format of the form will change much, but the problems with the form not saving and whatnot will disappear.

Thanks,

Joel
Posted by: BIGBPO

Re: Main Street - 02/27/14 12:26 PM

Originally Posted By: Joel33
So now that we finally have this broadcast process working (for the most part) we are beginning on a project that will make our QC process less onerous. Because the QC is going to be driven by form input, as a part of this process the code behind the form is also going to be rewritten.

I can't say that the format of the form will change much, but the problems with the form not saving and whatnot will disappear.

Thanks,

Joel


As of last night the broadcast doesn't work. I still receive orders WAYYYY outside my specified coverage area in my profile. I called last week and a rep said, "oh yeah, that feature is not working yet." I implemented a fix though...created an email filter to sent all BPOfulfillment emails to the trash. I am no coder, but 1 line of instruction in my email program fixed the problem.
Posted by: smg

Re: Main Street - 02/27/14 01:59 PM

Originally Posted By: Joel33
So now that we finally have this broadcast process working (for the most part) we are beginning on a project that will make our QC process less onerous. Because the QC is going to be driven by form input, as a part of this process the code behind the form is also going to be rewritten.

I can't say that the format of the form will change much, but the problems with the form not saving and whatnot will disappear.

Thanks,

Joel

The website has been a mess for years. It impacts your agents and the quality of the product your client receives. When an agent loses all of the data he has input, do you think when he/she reenters the data that they are going to put all of the detailed notes, etc. that they had originally entered? No. They are going to do what ever it takes just to get it submitted. I have had many orders lock me out and lose all of the data. As a result, I had to do the order all over only to have my scored dinged as I was late. Sorry Joel, I have been hearing for a long, long time that the website issues would be addressed. Nothing has ever taken place. Your website and the low priority it has been given results in much more work for the agents and an inferior product for your client. Everybody has been working on an Excel or Word document and had it crash before when the data was not saved. This is your website.
My real big beef with you guys, it is legit.
Posted by: FLRealty84

Re: Main Street - 02/27/14 02:51 PM

Originally Posted By: smg
Originally Posted By: Joel33
So now that we finally have this broadcast process working (for the most part) we are beginning on a project that will make our QC process less onerous. Because the QC is going to be driven by form input, as a part of this process the code behind the form is also going to be rewritten.

I can't say that the format of the form will change much, but the problems with the form not saving and whatnot will disappear.

Thanks,

Joel

The website has been a mess for years. It impacts your agents and the quality of the product your client receives. When an agent loses all of the data he has input, do you think when he/she reenters the data that they are going to put all of the detailed notes, etc. that they had originally entered? No. They are going to do what ever it takes just to get it submitted. I have had many orders lock me out and lose all of the data. As a result, I had to do the order all over only to have my scored dinged as I was late. Sorry Joel, I have been hearing for a long, long time that the website issues would be addressed. Nothing has ever taken place. Your website and the low priority it has been given results in much more work for the agents and an inferior product for your client. Everybody has been working on an Excel or Word document and had it crash before when the data was not saved. This is your website.
My real big beef with you guys, it is legit.


We could pick apart the form for hours. The fact that you have to manually enter dates instead of copy paste. Tab button moving to the sides as opposed to vertically.

It's obviously designed by a person who has never done a valuation. There is a list of things that could be done. Photo uploader is a joke too. If you need a doc to explain how to upload a photo, your site sucks.

Also, I constantly am solicited for orders when I'm at my capacity of 1.... due to previously a previously mentioned situation. Why solicit emails when your agent is unable to accept? Just spam at that point.
Posted by: Joel33

Re: Main Street - 02/28/14 04:57 AM

I think the idea behind the Tab button was that by tabbing they wanted to keep it in the same asset. If you want to move horizontally, you can hit enter and it moves horizontally. I have to admit, it's rather counterintuitive.

The Photo uploader is a mess - it will also be addressed as we alter the form.

As I said, the form may well look the same (i.e. require the same amount of information), but the way it functions should be dramatically altered.

We are putting in place a fix to stop emails when you are at your capacity. The original idea of continuing to email even if you were at capacity was hotly debated. It was ultimately determined that by continuing to broadcast we would incent the agent to get what they had done more quickly so they could accept more. I thought that was a dubious assumption and it has proven to be so in practice. Don't worry, it will be changed shortly.

smg - yes, you likely have been hearing for sometime that the website issues will be addressed. The bottom line is that for the first time I can remember, the specs have been drawn up and a development plan is being put together. It hasn't been a priority matter, rather, it has been held back due to programming groundwork that needed to be laid in order to build a more flexible, scalable, and functional database.

The most recent release laid alot of that groundwork - now we are moving on to the next phase, which ideally will make your lives easier.

BigBPO - if you continue to get orders outside of your area, you need to adjust your service address so that it covers areas where you do wish to do orders.

Thanks,

Joel

Posted by: BIGBPO

Re: Main Street - 02/28/14 05:07 AM

Originally Posted By: Joel33

BigBPO - if you continue to get orders outside of your area, you need to adjust your service address so that it covers areas where you do wish to do orders.

This feature of your site is not working yet, per your reps last week over the phone. Please check with ALL your staff and report back here when it is confirmed working.
Posted by: Joel33

Re: Main Street - 02/28/14 09:55 AM

It is working
Posted by: cynical_joe

Re: Main Street - 02/28/14 10:01 AM

Not working this morning. My range is set to 10 miles,I received BPO request for address that was 16 miles on a straight line, 28 by roadway. (verified with google maps)
Posted by: KoDa

Re: Main Street - 03/03/14 01:08 PM

Not working as of 7pm EST, 5 emails within a minute for same property in a town I have not even heard of in the state. Mapped it, 48.44 miles away.
Posted by: FIJIMAN

Re: Main Street - 03/05/14 06:31 AM

Ugh...stop sending me orders that are not available to accept! Don't waste my time. If I'm only going to get the trash that another agent doesn't want, at least don't let me see the ones that he/she took. I've only been doing BPOs for Mainstreet for 8 years now, I guess I am still a second class citizen.
Posted by: City Girl

Re: Main Street - 03/05/14 09:03 AM

Originally Posted By: KoDa
Not working as of 7pm EST, 5 emails within a minute for same property in a town I have not even heard of in the state. Mapped it, 48.44 miles away.


I've got you beat:) Nineteen (19) in a short span all for the same property outside my area. Thought it may be a condo so checked it out; residential; same property.

I do not think the system is functioning the way it is intended; really think zip codes are better if the developers can figure out how to make it happen:)
Posted by: agent916

Re: Main Street - 03/05/14 10:00 AM

At least you are getting orders sent your way.. one mix up and mainstreet has ya black listd
Posted by: City Girl

Re: Main Street - 03/05/14 10:00 AM

You might be luckier than you think:)
Posted by: agent916

Re: Main Street - 03/05/14 10:02 AM

I agree... I have found the time it takes to complete 1 mainstreet order, I can complete 3 orders on a different platform
Posted by: KoDa

Re: Main Street - 03/05/14 02:57 PM

Agreed.
Posted by: Joel33

Re: Main Street - 03/07/14 05:22 AM

New topic - I am getting pressure from clients to require all of my vendors to undergo a background screening.

Are you guys seeing requests like this from other BPO providers?

Thanks,

Joel
Posted by: cynical_joe

Re: Main Street - 03/07/14 05:46 AM

Yeah, we get the requests, then drop the vendors.

Generally looks like a money grab from requesting companies
Posted by: Joel33

Re: Main Street - 03/07/14 06:18 AM

Any less cynical responses (at least joe is true to form)?

Thanks,

JOel
Posted by: City Girl

Re: Main Street - 03/07/14 06:33 AM

The only company we agreed to a background check for solicited us; pays net $57 interior/$85 interior; checks are in the mail typically within 1 week of completion; the orders are assigned and not broadcast at all hours of the day outside our area. Almost forgot...also a full 3 business day turn around and very little ridiculous QC.
Posted by: YourrealtorJason

Re: Main Street - 03/07/14 06:41 AM

Background Checks are INDEED a money grabber. Im sorry but in order to be a real estate broker....as per every state in the United States. You can not have a felony or any other background check issues. FL, IN, AL, AR, etc etc etc. All require background checks prior to licensing.

many companies have attempted this in the past.....Most of them are gone. Big Bird requires it however still get orders in my market area without it for the past 2 years.
Posted by: smg

Re: Main Street - 03/07/14 06:49 AM

Joel-- Yes, I have seen many mills as of late require this. I think it is a money grab. If I get one done for Mill A, I am okay with that. When Mill B will not allow me to use it, I then move to where I think it is a money grab. No logical explanation has ever been provided for why one background check is not good for the others. Not to mention, we do have to have a pretty clean record to have a license.
If a company sends me a lot of work, with a minimum of aggravation, I am willing to do it. But, I get pretty annoyed when I am requested by multiple mills to provide multiple background checks. One has to weigh out if it is worth their while or if it is just one more hand in their pocket.
Posted by: Joel33

Re: Main Street - 03/07/14 06:54 AM

I ask because we are getting these requests from some rather large loan servicers who use multiple BPO providers.

I sense it is going to be industry wide.

Thanks,

Joel
Posted by: smg

Re: Main Street - 03/07/14 10:06 AM

Some agents will do it, others that have had enough will consider this a last straw and opt out. I have done two of them, will most likely pass on any more. It just depends on if an agent feels the amount of work they get is worth it to invest the money. I still find it a bit ridiculous that it can not be a "one size fits all", meaning I do not understood why a current background check should not please all....not your fault, I know. I will not be doing a background check for Main Street. My work died when the new system was implemented. I am staring at a job that shows available, has been for 25 minutes and counting. I am not worthy of accepting that job apparently. My score is a 93, you solicited me for the job, yet you will not let me accept it. Better things to do with my time and money Joel.
Posted by: BIGBPO

Re: Main Street - 03/07/14 10:09 AM

Originally Posted By: yourrealtorjason
Background Checks are INDEED a money grabber. Im sorry but in order to be a real estate broker....as per every state in the United States. You can not have a felony or any other background check issues. FL, IN, AL, AR, etc etc etc. All require background checks prior to licensing.

many companies have attempted this in the past.....Most of them are gone. Big Bird requires it however still get orders in my market area without it for the past 2 years.


...so John, what is the clients reasoning for these background checks, if all your vendors do not have felonies, or anything else the state feels not fit for the agents they allow to get licensed?
Posted by: smg

Re: Main Street - 03/07/14 10:19 AM

This is what I get(see below) when you send me orders. This job shows avaiable and I was solicited for it. It has been sitting there for 20 minutes and once again, you wasted my time sending me an avaiable job that is not available at all. It is just one more annoying thing that you guys do that other mills do not do. If you do not have jobs avaiable, please do not email me and tell me they are. I do not like having my time wasted.

"Thank you for your interest in completing orders for BPO Fulfillment. At this time, the order is pending acceptance from another Vendor. The Vendor has 5 minutes to accept the order. After that time, if the vendor does not accept the BPO, it will be available for you to accept. We look forward to working with you on the next order!"

I just looked, 30 minutes later and those jobs are sitting there, available. I declined them both as the system will not allow me to have them. Why not offer that for a choice for declining? No offense Joel, your company and this new process are just a mess. I really want to like you guys as you do pay me at least. Thank you for that. But man, do you ever eat up alot of my time and cause a lot of grief.
Posted by: Alexandra

Re: Main Street - 03/07/14 01:54 PM

Originally Posted By: Joel33
New topic - I am getting pressure from clients to require all of my vendors to undergo a background screening.

Are you guys seeing requests like this from other BPO providers?

Thanks,

Joel


And some mentioned a possibility of increased volume of orders, right?

'Money grab' is being kind.

I read on this forum how some agents have paid 5-6 times for a BG check to the same BG check company! Does that not sound fishy to you?

I paid for one and will never do so again. I still get plenty of work from companies that I didn’t complete one for, and agents I know who never did one still get the same amount of work.

Again, ‘money grab’ is being “kind”. Don't p*ss off your agents. They seem to be mad enough.

(Full disclosure, I don't do work for you)
Posted by: bpojoe

Re: Main Street - 03/07/14 08:56 PM

there is a very good way to look at this...
1-we are real estate agents/broker therefore we are required by law to have a background check and fingerprints-I believe this is in all states.
2-what are the background checks supposed to reveal that would be different that the state board?
3-we are still talking about bpos right? a cma? an opinion motived by a vendor that is at times manipulated by a lender?
I think the big elephant in the room is that the whole racket is a racket..
I doubt that any serious person does not think mass numbers of bpos are mediocre at best and the many request by vendors and lenders are becoming increasingly unrealistic fire hoops designed to make hungry agents fight for a little cat food where we used to have plenty of burgers ..
not to sound ungrateful but lets all be honest!!
all of that data we pull is pretty easy to find without an agent now and we are nothing more than a low cost, licensed inconvenience used to substantiate 'desired' value reports to cover the back ends of investors and lenders. (much better than paying appraisers)
but I digress....
I do not have a problem with background checks..but like most things -it appears to be redundant at best..but if it weeds out the agents and gets me more cat food...well then! get me that $35 e-probe and a spoon... god knows I have paid a lot more for a lot less...
Posted by: PA Roadkill

Re: Main Street - 03/07/14 11:34 PM

From the other side of the equation, what if all of the agents banded together and requested background checks on BPO mill and bank employees?
It seems that the big banks and processing companies are getting into more legal trouble than real estate agents (robosigning, foreclosure mills - google Stern Law, making toxic loans). I want a background check on every MSV employee who I come in contact with. Okay??????
Posted by: Ben34105

Re: Main Street - 03/08/14 05:10 AM

Joel,

Do MSV employees have to get background checks to work for you?
Posted by: bpojoe

Re: Main Street - 03/08/14 05:15 AM

one thing we also have to remember...we are being asked to go into peoples homes-some times there are actually young kids or young adults (especially women) there alone. Many of the homes have personal things.
now again--we are already supposed to be vetted but..if a bpo mill sends us to a home where there are children or valuable ..there may be an issue. There is an argument to be made to NOT have agents on hand that bounce checks, drink and drive, have sexual offenses, and or other issues that may pass the state board but may be less than desirable for a private company.
this is one of these government versus private industry deals.
so yes back ground checks appear to be silly when we do so many.-and from the same company..but to complain about a 35-65 dollar investment to lose 1000-50,000 dollars is even more silly.
so again--if making agents take back ground checks clears out the field...well then...who am I to impede progress?
Posted by: c302

Re: Main Street - 03/08/14 06:48 AM

I have no problem paying for one standardized background check in which all companies will accept. This makes sense but when every company wants one thru them using same company then to me it appears to be a money grab.
Posted by: Analog Man

Re: Main Street - 03/08/14 10:58 AM

Originally Posted By: bpojoe
one thing we also have to remember...we are being asked to go into peoples homes-some times there are actually young kids or young adults (especially women) there alone. Many of the homes have personal things.
now again--we are already supposed to be vetted but..if a bpo mill sends us to a home where there are children or valuable ..there may be an issue. There is an argument to be made to NOT have agents on hand that bounce checks, drink and drive, have sexual offenses, and or other issues that may pass the state board but may be less than desirable for a private company.


Joe, I like where you are going with this. Have you considered the opposite though? I know of a female Realtor who upon doing an interior, was put into a threatening situation by the homeowner who was home by himself. She was photographing a bedroom, and he walked in behind her and closed the door. Fortunately she was able to get away, but the incident has caused her to completely forego interiors now.

So how about a background check on the sleeze-ball homeowners?

The whole background check thing is a farce, and I think 99% of agents won't do more than one. I equate it to photographing comps, agents simply won't do it........
Posted by: Alexandra

Re: Main Street - 03/08/14 01:07 PM

Originally Posted By: bpojoe
one thing we also have to remember...we are being asked to go into peoples homes-some times there are actually young kids or young adults (especially women) there alone. Many of the homes have personal things.
now again--we are already supposed to be vetted but..if a bpo mill sends us to a home where there are children or valuable ..there may be an issue. There is an argument to be made to NOT have agents on hand that bounce checks, drink and drive, have sexual offenses, and or other issues that may pass the state board but may be less than desirable for a private company.
this is one of these government versus private industry deals.
so yes back ground checks appear to be silly when we do so many.-and from the same company..but to complain about a 35-65 dollar investment to lose 1000-50,000 dollars is even more silly.
so again--if making agents take back ground checks clears out the field...well then...who am I to impede progress?



I see your point Joe, but as licensed real estate professionals, that is what we do, enter homes. Most agents list and sell property and interact with the occupants. There are expectations from our State boards, clients, the public and our colleagues that we won’t steal, be abusive or conduct ourselves in an unseemly manner when conducting business. And there are laws as well. For those who screw up, they’re out, or should be. Why should completing a $40-$50 bpo hold us to some ‘higher’ standard than those that we, the State, (and the public) have set for ourselves and our profession?

Background checks are nothing more than a lucrative stream of income for those in the high end of the food chain.

Analog Man made a great point. As a woman, I take precautions when meeting a new client, showing a vacant house or doing an interior bpo inspection. I always text someone the name or address of who I’m meeting or where I’m going (I hope all agents do this, including men). The receiver knows it no big deal. It’s simply a record in case I don’t show up for dinner.

My state checks my background every year when I renew my license. When I enter a home for the first time, I have no idea what I’m walking into. I have much more to fear from the public than they should have of me.
Posted by: bpojoe

Re: Main Street - 03/08/14 07:15 PM

what is being missed here is as agents we are not being hired by a person or a company to show a home. BPO mills give us an order and in some way may be liable if they send a known maniac, pedophile or whatever to a home...
ask yourselves...if you owned a company---would you send anyone to enter into peoples homes that you have not done a back ground check on?
of course agents can do what they want..we do not pay bpo mills and we do not pay home owners..we are free to do what every checks we want or to deny our service to anyone we want..this is still America.
We are not forced to do bpos and these companies are not forced to hires us..
again I do not agree with paying the same company numerous times..i feel there can be a standardized check done or all--even annually I would agree to.
but I also understand...if a company hires an agent to go to a home--calls that home owner to set up that appointment and something horrible happens that may have been avoided with a back ground check...ie agent has a history of bad behavior? well..you can see where a law suit could cost a mill a lot of time and money.
I try to be fair. I am a business owner and I an not a saint. But--I do know there are many crazy people out there--and many have real estate licenses.

ps--it is very dangerous doing interiors for agents as well..but we have the right to decline them and we should not be punished when we do.
Posted by: Artiste

Re: Main Street - 03/09/14 09:38 AM

Background checks are a money grab. Period.

There's nothing in a background check that proves the agent went and took the photos themselves -- cheaters use photo takers to do their work and good luck even finding out 1. who is the cheater in your group and 2. who the cheater hired to take the photos.

Go search the craigslist ads for BPO photo-takers in major metropolitan areas - they're all over the place. Someone here caught a cheater who did over 900 fake BPOs and he was licensed nd probably even had a clean background check.

One way to reduce cheating is to get rid of statewide MLS access. If they had to pay to join every local MLS, they'd not so eager to even start cheating.
Posted by: Artiste

Re: Main Street - 03/09/14 10:01 AM

oh and if anyone wants to work for a BPO Photo Mill and give a hand to the cheaters, maybe at least make a couple bucks for taking the photos since the cheater grabbed your BPO out from under ya, here's a link : BPOPhotoFlow.com

You'll find they're easy to qualify for - just send in some photos and use a gmail address - it's so easy that any insane murderous felon can do it - and they probably do!
Posted by: Doin' bpose

Re: Main Street - 03/09/14 01:45 PM

Will they accept a copy of a conceal carry weapons permit?
Posted by: bpojoe

Re: Main Street - 03/09/14 06:53 PM

Originally Posted By: Artiste
oh and if anyone wants to work for a BPO Photo Mill and give a hand to the cheaters, maybe at least make a couple bucks for taking the photos since the cheater grabbed your BPO out from under ya, here's a link : BPOPhotoFlow.com

You'll find they're easy to qualify for - just send in some photos and use a gmail address - it's so easy that any insane murderous felon can do it - and they probably do!

at least the Mill will have relieved themselves of potential liability..
if we stop doing things because of cheaters...well we might as well get a cabin in the woods and go into lock down...
Posted by: cynical_joe

Re: Main Street - 03/10/14 03:58 AM

bpojoe, you are way off base. This has never been about making sure we are not going to to put the homeowner at risk. It has always been about there concern about the the bottom line and the corporate mentality that if someone commits fraud, then there must be a way to test/regulate for it. We have all undergone background checks and are licensed professionals. Redundancy does not ensure there won't be people working around the system.
An old expression from a past career is "you can't test in quality, it needs to be there to begin with". I see these background checks as a knee jerk reaction to lenders tired of losing lawsuits for their bad behavior.
If a company feels background checks are necessary, then maybe they should pay for them. We already paid for ours
Posted by: smg

Re: Main Street - 03/10/14 04:12 AM

It is a tough pill to swallow, to pay for a background check so that you are allowed the privilege of doing these orders. The fact that "Acme Background Check" company will not allow your background check to be used with multiple BPO providers is nothing short of ridiculous. That fact alone is indicative that this is nothing more than a money grab. Nobody in these relationships, be it mill, client, etc. has any concerns about us and our background. This is an opportunity for money to be made by reaching into our pockets....again and again.
In this case, if you do alot of MSV orders, you simply pay a one time fee and you can continue to receive orders. In my case, as I previously ranted, I am going to pass on doing one for MSV as I can no longer receive orders due to the new system they have in place. I have paid for one background check for one mill, will most likely forego any others. My largest BPO provider from the last five years has not mentioned a background check yet.
Posted by: Vermont

Re: Main Street - 03/10/14 04:42 AM

Maybe someone should have thought to do more of a background check on the Mortgagors before they were loaned gobs of money ?

Just a little Monday Morning Quarter-Backing !
Posted by: Joel33

Re: Main Street - 03/10/14 05:31 AM

I will be honest. I don't like it either. I have always felt that the state mandated background check for licensed brokers is adequate for me.

Yes, we do require background checks of all our full-time employees, including upfront drug screening and ongoing random drug screening and our offices are not in Washington or Colorado.

We are researching it and would like to find a way to accept a copy of a prior background screening that is still in force.

As we look at potential companies for background screening for our agents, it would be helpful to know how much you are being asked to pay for these.

While I can agree with the idea that this is a sort of "money-grab" it is certainly not a money grab for us. Look to the BG companies as the culprit.

I appreciate the input.

Thanks,

joel
Posted by: bpojoe

Re: Main Street - 03/10/14 05:55 AM

again I am not saying I agree -but I do understand. and what I find funny is how small government folks get to really like the government or find it sufficient when the corporations begin to be inconvenient.
the mills are a private business-they are in business. the state board is not a for profit corporation that has liability.

I am a corporation and if people do not want to do business with me they have that right.
so I guess if you hate the mills and the system and it is so bad...what is the problem? leave.
bpo agent are like battered spouses--they keep getting beat and keep asking for more.
personally for me--the $35 is the least of my worries on the bpo part of my business. my issues are more with the quality of realtor's data in the mls, tax data, pizz poor agents not putting photos in the mls and just lazy people not doing their jobs..
I would gladly do a background check a day if the other things could be fixed.
the time you spent worrying about the background check has costs you 10 times what the check would have costs. not to mention the 1000's you will lose in boycotting the $35 fee. not good business.
if you think collecting $35 for another company is making the mills rich...you may want to rethink your conspiracy theory. all they have to do is lower fees...and guess what...people will complain and whine and still show up for work?!
but I hope you find peace...life is too short to spend it doing what you hate. Especially when it is voluntary.
Posted by: bpojoe

Re: Main Street - 03/10/14 06:04 AM

Originally Posted By: Vermont
Maybe someone should have thought to do more of a background check on the Mortgagors before they loaned them gobs of money ?

Just a little Monday Morning Quarter-Backing !


it would be nice to not let the finance sector of the world do a lot of things. but they have a good gig. they have everyone convinced they are the 'job creators'. they play both sides and steal from the middle. they pay little to no taxes. it was actually a possibility to end capital gains..that means no tax for the investment class..oh I mean the job creators...
hehehe
we are so wrapped up in chasing shadows picking up crumbs while the money guys play battle ship with our lives..
but at least it gives us something to do..instead of really addressing the problem!
but there is an answer--more government....but we know how well that will go over right? these guys pay a lot of money to have us vote in the right people--so we do their bidding for them. I guess we have to just decide the devil we want to live with--one where the bankers rule or on where we rule with out elected officials...I guess that is the battle we continue to face...guess who is winning? hint: those with the money
Posted by: BIGBPO

Re: Main Street - 03/10/14 06:20 AM

Originally Posted By: Joel33
I will be honest. I don't like it either. I have always felt that the state mandated background check for licensed brokers is adequate for me.

Yes, we do require background checks of all our full-time employees, including upfront drug screening and ongoing random drug screening and our offices are not in Washington or Colorado.

We are researching it and would like to find a way to accept a copy of a prior background screening that is still in force.

As we look at potential companies for background screening for our agents, it would be helpful to know how much you are being asked to pay for these.

While I can agree with the idea that this is a sort of "money-grab" it is certainly not a money grab for us. Look to the BG companies as the culprit.

I appreciate the input.

Thanks,

joel



The lowest price I have paid for a background check was $24.50. This was for a BPO mill and the Background Check company is:
http://www.sterlinginfosystems.com/
Posted by: Artiste

Re: Main Street - 03/10/14 07:21 AM

I think the lenders are tired of hearing home owner complaints about guys with neck-tattoos coming inside their homes to take interior photos on behalf of some cheater who's 500 miles away.

But lots of them found Christ in jail so they must be good:
Posted by: bpojoe

Re: Main Street - 03/10/14 07:32 AM

artiste...who gave you authority to post my pic on the interweb???

***do not know if they found Christ but I think there are some there named Jesus***
Christ was a felon too if I remember correctly...so for the record--do not hire Christ to take photos for you!!!
*smile*
why so angry Artiste? with your moniker you should be sullen and introverted at best..
don't worry--it is all going to be alright...until it is not again smile
Posted by: Artiste

Re: Main Street - 03/11/14 02:22 PM

Has any one single mill put a dent on a cheater's legal record or did they just delete them from their database?

Cuz I'm thinking that the caught-cheaters are still bringing in a clean test result on their background checks.

I'm angry about cheaters who send in felons to do interiors and angrier now there's an organized anonymous mill to make it easier.

Then, add insult to injury, its on us to pay every mill for a silly background check that proves not much, really. Not when the caught-cheaters are allowed to run free.

Get rid of statewide MLS and that'll stop the cheaters, or at least slow them down. Besides, we really don't need it. It's an essential tool for cheaters and a novelty-tool for the rest of us.
Posted by: Joel33

Re: Main Street - 03/14/14 06:16 AM

I can only speak for myself, but I have submitted complaints to State Real Estate Divisions.

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/15/14 05:40 PM

Originally Posted By: cynical_joe
Score can be seen by pulling up a completed BPO (found by asset search). select any of the completed, then click on the "acceptance" tab


Fascinating that you were able to tell me and Joel said there wasn't a way....thanks!!
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/15/14 06:19 PM

Originally Posted By: Joel33
I can only speak for myself, but I have submitted complaints to State Real Estate Divisions.

Joel


Joel...I can't remember all of them,, but I am pretty sure I padi $35 for a couple of them.
Posted by: Joel33

Re: Main Street - 03/17/14 06:17 AM

I'm sorry 12 step - I look at your scores very differently. I don't interact with the system on a daily basis the same way an agent does.

Sorry,

Joel
Posted by: smg

Re: Main Street - 03/27/14 01:59 PM

The auto accept cats are grabbin tons of these today. I have now had 30 emails, one per order. The site is open and I am refreshing while the orders are coming in....not one has been visible. I would bet somebody is auto accepting and entering the codes after the fact.
Thats fine with me, I have just wondered why I have not had an order since they switched over.
I think it is apparent.
Posted by: Brad

Re: Main Street - 03/27/14 02:28 PM

104 emails and counting right now and most are still sitting there. All have Saturday due dates....I am have been doing this too long to work on a Saturday.
Posted by: BPO 6000

Re: Main Street - 03/27/14 03:15 PM

I have over 100 emails from these guys spamming me. Orders from different counties and multiple emails from the same order. Way way farther than the 20 mile radius I have in my profile. I counted at least 6 for one address.
Posted by: Brad

Re: Main Street - 03/27/14 04:00 PM

Well this is ridiculous! 284 emails and counting. I just had to add a filter to my gmail so these go straight to trash until this drop is finished.
Posted by: MArealtor

Re: Main Street - 03/27/14 04:06 PM

My inbox is getting hammered. Over 100 orders. Junk. Junk. $35 exteriors.
Posted by: AngelaK

Re: Main Street - 03/27/14 05:41 PM

Getting a ton of emails and even a call telling me to update my E&O and license info yet my account is locked and password resets don't work. I just want to stop the endless stream of emails!
Posted by: smg

Re: Main Street - 03/27/14 06:25 PM

They have emailed over 40 times tonight, one job over and over. This is ridiculous.
Posted by: BPO 6000

Re: Main Street - 03/27/14 08:27 PM

This is absurd. I've received over 300 emails now. The emails started at 7:17 PM and are still coming in at 2:20 AM. They trickle in every 3-5 minutes.

Mainstreet: I don't want all these emails for orders in zip codes / cities which I don't even cover. It takes a real idiotic person to think it was better to send orders within a radius defined by you. I know what areas / zip codes I cover. There is a 0% chance that I would take any of these far away orders so why spam the hell out of me with them?
Posted by: Analog Man

Re: Main Street - 03/28/14 01:00 AM

Hopefully due to lack of servicing they will lose this "client", and the business will revert back to a mill we all deem to be more hospitable to us agents.
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/28/14 08:39 PM

Dear God! The emails are insane. I grabbed a bunch that were higher rates and I was able to clump them together. But I declined the orders that were over 50 miles away, but I still keep getting the emails. I am up to about 250 now. It is insane!!
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/28/14 08:40 PM

Originally Posted By: Joel33
I'm sorry 12 step - I look at your scores very differently. I don't interact with the system on a daily basis the same way an agent does.

Sorry,

Joel


It is much like when a buyer asks me about viewing a property on MLS. I have no clue what it looks like on their side.
Posted by: smg

Re: Main Street - 03/28/14 10:04 PM

I have had one property emaile to me eight times this evening. It is 90 miles from here, no cities near it. I am certain this is automated, but at some point I hope it stops. These guys blew up my email yesterday, it is too much. I do not remember anybody else doing this. Joel, can you guys rethink this? It is a bit much.
Posted by: City Girl

Re: Main Street - 03/29/14 10:21 AM

We've stopped taking orders at this point from msv; found the multiple junk emails at $35 simply taking up space in our inbox used for occasional bpo work. Changed our profile email to an email we do not use as the on vacation function did not work...we are better off cold calling for a couple of hours a day for real clients:)or even cleaning toilets if we have to; less overhead:)
Posted by: KoDa

Re: Main Street - 03/29/14 01:08 PM

They have orders sitting for $40 due date already passed, ridiculous. Also my in box is getting same emails over and over, properties so far out of my coverage area.
Posted by: Analog Man

Re: Main Street - 03/29/14 01:14 PM

Originally Posted By: KoDa
They have orders sitting for $40 due date already passed, ridiculous.


Careful with those. If you accept a MSV that is already past due, it's considered late and it will aversely effect your rating. I know this from prior experience.

If you want to accept a past due MSV BPO, call them FIRST to change the due date. Otherwise they will count it against you, even though you're really doing them a favor. (Yes, I know it's asinine, but remember which mill we are talking about)
Posted by: csl

Re: Main Street - 03/29/14 02:31 PM

The MSV's QC can do whatever they wanted, for instance :
MVS's instruction : do not use the short sale comp
MVS's client instruction : use sold comps in the last 3 to 6 months
Once you respected and yours orders submitted, here are what you received from their QC

Thank you for your hard work on this order. When completing a secondary search we found the following comparables.:
Sold: ..........
List: ..........
If you agree with them you may use them in your report making any necessary adjustments to meet the guidelines of having at least one sold comp and one listed comp in the same condition as the subject. If you do not
agree with them please provide very detailed comments as to why in the pricing strategy box.

Your answers to their QC,
- all your sold comps have been sold for more than 6 months
- all your listing comps are short sales

Your explanations were adversely effect your rating any way for each question/answer!!
Posted by: Joel33

Re: Main Street - 03/31/14 06:59 AM

smg - the multiple (insanely multiple) emails is being addressed. The spec was not completed as directed by business users. IT sort of got it wrong. Ideally the orders are to be grouped and you would only get one email every 30 minutes with all of the available orders in your area.

analog man - Orders were sent out over the weekend with the wrong due date - this was a staff error.
Posted by: aj3000

Re: Main Street - 03/31/14 09:59 AM

Hi Joel,

I've recently signed up w/ your company but unfortunately am unable to capture any orders due to what can only be auto-accepting agents in my area... They go so quick I assume this must be what's happening.

I know that your company discourages the use of these types of programs, but I'm wondering if people are getting away with it somehow anyway...? If you'd rather not comment, that's fine - It's just frustrating and I was wondering if that was what the situation is, and whether you guys can remove "cheating" vendors.

Thank you :)
Posted by: joepro

Re: Main Street - 03/31/14 12:16 PM

you see all the problems agents are having and still sign up? and beg for orders? unbelievable...
Posted by: joepro

Re: Main Street - 03/31/14 12:17 PM

sounds like you have problems everywhere...count me out
Posted by: Joel33

Re: Main Street - 04/02/14 12:02 PM

WE are able to detect and thus prevent auto-accepting.

honestly, it's not that hard.
Posted by: aj3000

Re: Main Street - 04/02/14 12:29 PM

Thank you for your reply Joel. The orders go quicker than I can switch from one tab in my browser to another and so it sure seems like they are being used where I live...

That being said, I'm glad to know if the agent/s is using this program he may soon be caught and I'll have a better chance.

Appreciate the info very much - :)
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/02/14 04:44 PM

Joel...will you please, I am on my knees begging, please have somebody fix the misuse of apostrophes on the front page. It makes me insane. I have a thing about misused apostrophes.
Posted by: City Girl

Re: Main Street - 04/03/14 05:09 AM

This link may be helpful as a guideline for proper apostrophe use:)

http://theoatmeal.com/comics/apostrophe
Posted by: Bunny

Re: Main Street - 04/03/14 03:52 PM

Can anyone share the phone number for the Accounting? It has been more than 45 days since orders were completed, yet I don't see any checks. I sent email there, but nothing. I'm tired to chase my earned money.
Posted by: Joel33

Re: Main Street - 04/15/14 09:05 AM

Hi guys, sorry I haven't been around to check on this forum. I've been traveling quite a bit recently with business.

We are working on the apostrophe's (did you see the ironic joke there?) and other spelling errors.

Bunny, as for your payment. Reach out to me directly.
Posted by: Brad

Re: Main Street - 04/15/14 09:05 AM

I was just reviewing my taxes before sending them off and noticed that I didn't have a 1099 from MainStreet or BPO fulfilment. Did anyone get one from them? Of course I tried calling but I have to email the accounting department to inquire. I have sent 3 emails since yesterday and no response.
Posted by: Analog Man

Re: Main Street - 04/15/14 01:20 PM

Brad - Did you make more than $600 with them last year?
Posted by: Brad

Re: Main Street - 04/16/14 03:53 AM

According to my records I made around $5,000 from them. After numerous emails they have not called me back so I had to file an extension until I get it figured out.
Posted by: Joel33

Re: Main Street - 04/16/14 05:04 AM

Brad - please PM me so I can help.

Thanks,

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/16/14 06:52 PM

Originally Posted By: Joel33
Hi guys, sorry I haven't been around to check on this forum. I've been traveling quite a bit recently with business.

We are working on the apostrophe's (did you see the ironic joke there?) and other spelling errors.

Bunny, as for your payment. Reach out to me directly.



Good one!!!
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/16/14 06:54 PM

Originally Posted By: City Girl
This link may be helpful as a guideline for proper apostrophe use:)

http://theoatmeal.com/comics/apostrophe


THAT WAS AWESOME!!!!!!!!!!!
Posted by: smg

Re: Main Street - 04/28/14 09:13 AM

$20 interior inspectins now. Congrats, all time new low.
Posted by: Bunny

Re: Main Street - 04/28/14 09:48 AM

Just rejected bunch of those $20 orders. Really??? After fuel expenses, car depreciation, MLS search and data input, and tax deduction, it's less than $7.25 per hour! Come on Main Street, get real and stop sending insulting, low paid orders.
Posted by: smg

Re: Main Street - 04/28/14 10:01 AM

Arrange access, drive to property, photos of every room and exterior, drive back to office, data input and upload all ofr $20. That one is downright insulting. I have said it before, Main Street/BPO Fulfillment is a training ground for new agents.
Posted by: Analog Man

Re: Main Street - 04/28/14 11:58 AM

Originally Posted By: smg
$20 interior inspectins now. Congrats, all time new low.


Yup. $20 is their outsourcing fee for an interior BPO.

Agent gets $20 interior PI. Report submitted. Red Bell employee who has access to MLS systems throughout the country completes the data entry part of the evaluation.

Interior BPO costs Red Bell who owns MSV a total of about $27.50, as the cubicle dweller (located near Salt Lake City) doing the actual BPO probably gets paid about $15.00 per hour. Red Bell collects in the vicinty of around $150 for client ordered BPO. Nice profit margin....

Oh BTW, guess whose name goes on the BPO? Yours !!!!!!!!!!!!!!!
Posted by: smg

Re: Main Street - 04/28/14 06:43 PM

Same thing VV was doing. Not a model I want my name on.
Posted by: Doin' bpose

Re: Main Street - 04/30/14 02:47 PM

Look up Red Bell as a member of your Mls. Call the home office and ask to speak to the principal broker. See if the physical address is real. Cross reference your findings with your state regulatory board and especially your Mls guidelines. Many systems have very proactive boards who want to know about transgressions and misuse of the system. It must be an administrative nightmare to do what red bell is doing. Keeping up with licensure requirements in 50 states? You know they must be running afoul.
Posted by: Joel33

Re: Main Street - 05/01/14 06:37 AM

Analog man - that is untrue.

Main Street Offers BPOs. RedBell offers a comparable product that we refer to as a CMA. It is not a cubicle dweller in Salt Lake that uses the RedBell System to select comps. Rather it is a licensed appraiser with local market competency (i.e. licensing and experience) who selects the comps using RedBell's system and establishes a value. The Broker's name is not included on those reports in any capacity other than as the "inspector" of the property.

Our BPOs are traditional BPOs that you are all familiar with where you select the comps and your name is affixed to the report. CMAs completed via RedBell are an entirely different animal.

It is in fact difficult to keep up with licensing requirements in all 50 states - in fact it is a couple of people's full-time job. Not every state requires an office in that state in order to be a broker in that state, in the states that do require that, we have an office. It's very complicated.

The perception here is that the CMA product (where the broker only provides the inspection) would be preferable to agents although it is at a lower cost due to the significantly mitigated liability on the part of the agent. If the value is not yours, you are not liable.

I appreciate the input.

Thanks,

Joel
Posted by: smg

Re: Main Street - 05/01/14 10:32 AM

Originally Posted By: Joel33
Analog man - that is untrue.

The perception here is that the CMA product (where the broker only provides the inspection) would be preferable to agents although it is at a lower cost due to the significantly mitigated liability on the part of the agent. If the value is not yours, you are not liable.

I appreciate the input.

Thanks,

Joel

I speak for myself, but I am betting most feel this way. An interior inspection for $20 is not preferred. It is actually a loss. Phone calls to arrange access, gas back and forth, time spent on the order, etc. is too much expense and time for $20. A handful of exterior inspections for $20? Yes, I can make that work. Driving to a property and accessing it after arranging times, etc....not worth it and a money loser. To this day, out of all the mills and all the orders that have crossed by desk...that is the single worst order I have seen. A $20 interior inspection.
Posted by: grexley

Re: Main Street - 05/01/14 11:09 AM

Originally Posted By: Joel33


The perception here is that the CMA product (where the broker only provides the inspection) would be preferable to agents although it is at a lower cost due to the significantly mitigated liability on the part of the agent. If the value is not yours, you are not liable.



Ha.

Your 'perception' is completely and totally false.

There is $0 marginal cost for liability for a BPO. I've completed close to 10,000 BPOs and have never had a single liability issue.

No agent, anywhere, prefers a $20 interior inspection to a $70 interior BPO.

I appreciate you explaining your business model to us, but don't try to B.S. this forum. It reflects very poorly on your company.
Posted by: joepro

Re: Main Street - 05/01/14 11:16 AM

$20...hahahaha...never in a million years...why I dont work for them
Posted by: joepro

Re: Main Street - 05/01/14 11:19 AM

everybody should quit main st...
Posted by: Analog Man

Re: Main Street - 05/01/14 12:59 PM

Originally Posted By: Joel33
Analog man - that is untrue.

Main Street Offers BPOs. RedBell offers a comparable product that we refer to as a CMA. It is not a cubicle dweller in Salt Lake that uses the RedBell System to select comps. Rather it is a licensed appraiser with local market competency (i.e. licensing and experience) who selects the comps using RedBell's system and establishes a value. The Broker's name is not included on those reports in any capacity other than as the "inspector" of the property.


Joel:

As a curiosity to you, I take your word for it. However it makes me pose the question, "What kind of an appraiser worth his/her salt would want to do to cubical work, when they could be out in the field making more money?"

I would think said appraiser is only making a fraction of what they could make doing actual appraisals, even considering the AMC cut. The only kind of desk job I could compare it to is that of a review appraiser, but you can't convince me this position is of similar pay. Again I take you for your word, but 2+2 isn't quite equalling four for me here.

As with others, $20 to get out of my car won't fly. At that rate I could stay home and collect welfare and net more after expenses.........
Posted by: Alexandra

Re: Main Street - 05/01/14 02:07 PM

Analog Man
Quote:
As with others, $20 to get out of my car won't fly. At that rate I could stay home and collect welfare and net more after expenses.........


I agree.

I dislike interior orders. I'll only accept them if they're vacant and the LB code is in the order. Otherwise, they're ignored or rejected.

Playing phone tag with a homeowner in distress or a non-responsive agent is alone, worth more than $20 to me. It's hard to plan a profitable work-week dealing with that bs.

Can't believe agents are doing this for $20. Wow!
Posted by: smg

Re: Main Street - 05/05/14 01:26 PM

These guys just blasted a few orders, due date was May 3rd. I had this happen to me once, my rating was dinged. I was told their was nothing they could do to fix it, even though I submitted within 24 hours. Accept if you want, but I wanted to give warning of what will happen. You will be penalized as a result of their error. Do not let anybody tell you otherwise.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/10/14 07:03 AM

$20 to do interior photos and then resize and upload? Not even if it was vacant with a lockbox. Joel.....we are Realtors, competitive by nature and driven by a bottom line. $20 is not worth our time if we have to make contact, that is for sure. Is it worth it to get out of the car and take 15-20 photos...eh maybe? But no. Because then there is the resize and upload and all that. No, not even if I just got out of the car and took the photos and did nothing with them, would it be worth $20.

I have a theory.....It seems like BPO companies have the attitude that agents who do BPOs are desperate and will be grateful for any $20 bill thrown at us. Some are, that is true, as proven by the ORT orders that get picked up at $30. But the reality is that many of us do this sort of as a base for our income. At least that is where I am at, and maybe I am the only one. Would love to hear from other people about that.

Joel, I closed 30 deals last year. I have already closed 12 this year and I have about 19 in prelist. I don't even actually NEED to do BPOs, but I do them for a couple reasons.

First is mailbox money. I love checking the mail a couple times per week and finding $1,000.

Second, after living through the housing crash, it is very comforting to have a base of $4,000 per month that I know I can whip out by doing seven to fifteen BPOs every day.

Third, it keeps me active and knowledgeable about trends and values as well as inventory. I could look all that up on my own, but why not get paid for it?

But there is the thing. It is a delicate balance. Sometimes you take an order that is farther out than you want, but it is a good mill and you have a good relationship with them and they give you more work because you "took one for the team". But when we get demoted to photographer status...for $20. That is not what we do. We do BPOs and we sell real estate. We are NOT photographers.

Many of us have dedicated years, if not decades to becoming very proficient in our craft. Hiring people for $20 to take photos is demeaning and not even without our scope of duty. You are devaluing what we have to offer and honestly.....you are delivering an inferior product to your client. There is no way that appraiser, living in another state, knows the ins and outs of each neighborhood and why one side of the street might be better than the other.

BTW...got a big check for all that I was owed the other day, so THANK YOU for that!!
Posted by: smg

Re: Main Street - 05/10/14 09:41 AM

Good work on the listings. The marketing of that many would be a full time gig for me. I would not have time for high volume BPO work, the listings would eat my time up.
Posted by: Bunny

Re: Main Street - 05/10/14 01:13 PM

Originally Posted By: 12 step 4 BPOs?
I don't even actually NEED to do BPOs, but I do them for a couple reasons.

First is mailbox money. I love checking the mail a couple times per week and finding $1,000.

Second, after living through the housing crash, it is very comforting to have a base of $4,000 per month that I know I can whip out by doing seven to fifteen BPOs every day.

Third, it keeps me active and knowledgeable about trends and values as well as inventory. I could look all that up on my own, but why not get paid for it?

I agreed 100%! BPO money is just an extra income to support marketing and other business expenses. Also, I always give my business cards to the neighbors, what a great way to introduce yourself and highlight your services. It is even better than the Open House. I had 5 sales last year just from the curious neighbors (I like to talk to people).
But I don't take $20 or $30 orders.
Posted by: Joel33

Re: Main Street - 05/12/14 11:23 AM

Analog Man,

With the tools that we provide to the appraisers doing the desktop review work, they are generally able to complete 6 or 7 reviews per hour. So they are able to make comparable money to being in the field. Ironically a number of desktop appraisers who I have talked to were formerly in the field - they all like the predictability of working from their home or in an office as opposed to the lack of predictability involved in scheduling appointments or driving around to do field work.

As for the fee we are paying for interior inspections. This is really good feedback.

I've wondered about that for a long time. At the risk of getting outrageous proposals; for what fee would you do an interior inspection?

Thanks,

Joel

ETA: most of the desktop appraisal work is moving toward requiring local competency by the appraisers. What this means is working in tandem with AMCs that have national coverage so that we can provide local market knowledge with the desktop reviewer.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/12/14 05:22 PM

$50
Posted by: Brian0365

Re: Main Street - 05/12/14 07:43 PM

I've seen those $20.00 orders I almost fell out my chair laughing I can't believe anybody would take an interior for $20.00 unbelievable.
Posted by: Newton

Re: Main Street - 05/13/14 03:46 AM

Interiors ought to be $85 minimum. All you people who do them for less are a big part of the problem.
Posted by: BPOMonkey.com

Re: Main Street - 05/14/14 03:37 PM

Even at $70, I find them to be far more time-consuming than breezing through exteriors. So yeah, $85 or even $100 *should* be the norm. Afterall, I think these BPO mills are getting at least $150 for the interiors...
Posted by: BIGBPO

Re: Main Street - 05/14/14 04:19 PM

When I did do Interiors, I would not accept less than $100. Today, I don't even do them b/c even at $100, it pays less per hour than $40 exteriors. This doesn't even consider the risk and danger of getting out of your car for these orders.
Posted by: BIGBPO

Re: Main Street - 05/14/14 04:20 PM

Originally Posted By: 12 step 4 BPOs?
$50


What are you thinking???
Posted by: smg

Re: Main Street - 05/14/14 05:45 PM

If I knew they were vacant, had a handful to do, then I could make $50 work. This is not a BPO form, just an inspection. However, if I have to arrange access and am just doing a couple, it is not worth it.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/15/14 02:41 AM

Originally Posted By: BIGBPO
Originally Posted By: 12 step 4 BPOs?
$50


What are you thinking???


$50 for the photos.....no forms, no questions, just a quick zip file. That would be my minimum. Not $50 for a full BPO. Heck no!
Posted by: Brad

Re: Main Street - 05/15/14 03:33 AM

$50 sounds reasonable for interior inspection only.
Posted by: BIGBPO

Re: Main Street - 05/15/14 04:15 AM

Originally Posted By: Brad
$50 sounds reasonable for interior inspection only.


Agreed, as long as there is no form to fill out.
Posted by: smg

Re: Main Street - 05/15/14 05:10 AM

My biggest concern is access. If these are occupied properties, one can often jump through hoops, make multiple trips, etc. in an effort to gain access. At that point, fifty bucks is not worth it. Vacant properties eliminate most of those issues. I would prefer to know thatrior to accepting one of these.
Posted by: Artiste

Re: Main Street - 05/17/14 07:03 AM

A secretary hired through a temp agency costs $28/hr -- but the banks and BPO mills have us calling, driving by and calling again and again -- for free.
Posted by: BPOMonkey.com

Re: Main Street - 05/21/14 12:59 PM

Last year, I tried eliminating Interior BPO's from my work load completely, but that just before the BPO market tanked toward the end of last year. Sooo... I'm back doing Interiors again. I mostly try to do Vacant ones, though.
Posted by: agent916

Re: Main Street - 05/22/14 08:05 AM

Oh mainstreet... Thank you for suggesting comps to me that are over 7 months old, even though every comp I used sold within 3 months in the subject subdivision...
Posted by: Freedom123

Re: Main Street - 05/22/14 11:10 AM

I see that a lot as well. I wonder if Joel can explain where they get their comp suggestions from, as they are usually outside of their own guidelines and could tell if they had MLS access.

Also Joel, doesn't it still hurt our score when we receive QC requests that don't result in any changes?
Posted by: Joel33

Re: Main Street - 05/23/14 06:55 AM

We are members of approximately 400 MLS nationwide and our QC staff has access to this data. They compare the comps you've provided to comps they are able to find.

They are humans and oftentimes prone to suggest inappropriate comps.

This will not hurt your score as long as you provide a reasoned response defending your original comp selection.

$50 for an interior inspection only with a limited form seems to be the consensus.

What about a full interior BPO?

thanks,

Joel
Posted by: Analog Man

Re: Main Street - 05/23/14 09:21 AM

Originally Posted By: Joel33
We are members of approximately 400 MLS nationwide and our QC staff has access to this data. They compare the comps you've provided to comps they are able to find..............

.......$50 for an interior inspection only with a limited form seems to be the consensus.


What about a full interior BPO?

thanks,

Joel


Why do you need us to do the actual evaluation? You have a staff in place that gets the same info that we get. In addition, time is saved as there would be no actual "QC" since they themself are doing the BPO.

QC in general often cops the additude that they know the market just as well as us, so here is a chance for them to actually prove it !!!!!!!!! cool
Posted by: Joel33

Re: Main Street - 05/23/14 09:28 AM

Analog Man, Don't you see a need for an agent to physically lay eyes on the subject property as a part of the value process?
Posted by: Analog Man

Re: Main Street - 05/23/14 10:07 AM

Originally Posted By: Joel33
Analog Man, Don't you see a need for an agent to physically lay eyes on the subject property as a part of the value process?




Of course you do, that's what the PI is for. What I am saying is that with the MLS systems that you belong to, why does MSV need to order an actual BPO? The local field agent does the pics and attests to the subject's condition, and QC comes up with the comps and value.

Drama free evaluation!!
Posted by: City Girl

Re: Main Street - 05/23/14 11:05 AM

General pricing for freelance work: Photography $125 high/hour, $60 low/hour, $83 average/hour; $100 high/photo, $10 low/photo, $35 average/photo.

Pretty much answers the why they need agents for PI's other than the access consideration.

Exterior Property Inspections on the low side would cost $10 per pic. X's 6 = $60 for photos alone. No additional data provided. If you add admin for the data questions which can be found easily on the internet add $14-28.

Info link for above info:

http://www.njcreatives.org/membership/120-how-much-should-i-charge.html
Posted by: Freedom123

Re: Main Street - 05/23/14 11:35 AM

[quote=Joel33] We are members of approximately 400 MLS nationwide and our QC staff has access to this data. They compare the comps you've provided to comps they are able to find.

They are humans and oftentimes prone to suggest inappropriate comps.

This will not hurt your score as long as you provide a reasoned response defending your original comp selection.

$50 for an interior inspection only with a limited form seems to be the consensus.

What about a full interior BPO?

thanks,

Joel
[/quote]

Joel, thanks for replying. I appreciate that you are here contributing to the forum. It's nice to have someone from the other side letting us know what's going on, because it's hard to figure some of these things out with reps on the phone who may not know the answers to some of these questions.

In regards to interiors, I do them for $65 or more if they are close, $85 or more if it's a rural area. They are much more of a hassle compared to the simple drive-bys, so it's basically worth two regular exteriors due to the time involved.
Posted by: Joel33

Re: Main Street - 05/29/14 12:08 PM

Analog Man - that's a different product that isn't a BPO. For good or ill, the BPO is the most widely accepted valuation tool in the servicing industry. We do have clients that order these "desktop" type evaluations, but The BPO is still at the heart of valuation.

City Girl - I'm pretty sure most of the photos I receive from agents are not of a professional quality. Most likely don't even stop their cars when they take them. So I'm not sure that pricing comparison for professional photography is logical.

Freedom123 - thanks for the input.

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/29/14 04:12 PM

I think the "suggested" comps are frequently from prior orders.
Posted by: Joel33

Re: Main Street - 05/30/14 09:27 AM

Not with us.

Typically we are suggesting current MLS comps.

Joel
Posted by: Joel33

Re: Main Street - 06/20/14 11:28 AM

Wow - 20 days without a new comment or insult - awesome!!!
Posted by: PA Roadkill

Re: Main Street - 06/21/14 12:11 AM

I got a call from your company on Thursday asking if I could do a BPO in Stillwater. I asked Oklahoma?? She said yes. I said that will be $4500 to include the airfare from Pennsylvania, plus the rental car and time!
Maybe your computer system needs a few more tweaks?
Posted by: Bunny

Re: Main Street - 06/21/14 09:14 AM

Originally Posted By: PA Roadkill
I got a call from your company on Thursday asking if I could do a BPO in Stillwater. I asked Oklahoma?? She said yes. I said that will be $4500 to include the airfare from Pennsylvania, plus the rental car and time!
Maybe your computer system needs a few more tweaks?

Same here - this week I got my email box flooded with orders outside of my area (100+ miles), and I declined all of them. Next day someone called and asked if I can help with those exterior orders, and I politely explained that I don't serve those locations. Something needs to be done with proximity calculation, even though I set my coverage area to 20 miles from my office address.
Posted by: cynical_joe

Re: Main Street - 06/23/14 12:57 PM

Joel: Doesn't seem worth making a comment when nothing ever changes. Saw a slew of offers today, all at a reduced fee (my score had been reduced after refusing to use outdated and under valued comps that the "client" suggested I consider), most offered jobs were well outside my coverage area.
But it was a slow day, so I tried to accept the few that were reasonably close, only to get the message I needed to wait five minutes for the primary.

So what improvements have you actually implemented that help us out?

The only change I see helps your bottom line by paying us less
Posted by: smg

Re: Main Street - 06/24/14 08:37 AM

Joel- I think the reason you will not see as many postings here is that most of the folks here no longer do orders for MSV. I have not done any since the changes were made to the system. I know many here have opted out. I have no doubt that agents are accepting the orders, but the experienced folks have most likely moved on. This forum is made up of mostly(key word) seasoned agents. They used to be very active in threads about MSV. The fact that not many post any more is an indicator to me that they have most likely moved on. There will always be an exception, but most of the veteran folks threw the towel in....I know I did.
Posted by: BIGBPO

Re: Main Street - 06/24/14 08:39 AM

Originally Posted By: smg
Joel- I think the reason you will not see as many postings here is that most of the folks here no longer do orders for MSV. I have not done any since the changes were made to the system. I know many here have opted out. I have no doubt that agents are accepting the orders, but the experienced folks have most likely moved on. This forum is made up of mostly(key word) seasoned agents. They used to be very active in threads about MSV. The fact that not many post any more is an indicator to me that they have most likely moved on. There will always be an exception, but most of the veteran folks threw the towel in....I know I did.


Same here : )
Posted by: City Girl

Re: Main Street - 06/24/14 09:33 AM

Same here:)
Posted by: rls362

Re: Main Street - 06/26/14 04:57 AM

Here also. It's been a couple of years for me.
Posted by: bpojoe

Re: Main Street - 06/29/14 08:46 PM

I have not seen MS for many weeks...
I still get orders from other companies so ...who knows
Posted by: BPO 6000

Re: Main Street - 07/15/14 08:27 PM

Seems like the company went down hill with the "improvements" and lower fees. Orders don't typically last very long in my area but I've been noticing MS orders sticking around.

I'm currently receiving calls to take orders that are way outside my coverage area. Why waste the time on these phone calls? I'm sure most agents are not going to drive 100 miles for a BPO.
Posted by: Artiste

Re: Main Street - 07/16/14 04:29 AM

I threw the towel last year and blocked their emails
Posted by: bpojoe

Re: Main Street - 07/23/14 07:11 AM

how u guys like that scoring system? the harder you try and the better you do the lower your score!!
talk about reciting the serenity prayer....
hehehe
Posted by: Freedom123

Re: Main Street - 07/23/14 05:58 PM

I guess I've lucked out in my area. My score somehow increased dramatically overnight and my capacity went up to 20 just in time for a big drop today. I hope others here are getting business, it's been quiet around here lately.

My only continuing concern is the suggested comps being more than a year old (this seems to be a common occurrence every time comps are suggested), or very obviously inferior to the comps used for the report (much further away, REOs, different price bracket, etc). Joel said it doesn't ding your score, and I'm glad for that, but it is a slight nuisance. I guess I'll live, though!
Posted by: cynical_joe

Re: Main Street - 07/24/14 03:00 AM

Don't believe your score won't be affected..... It did mine as well as several agents I know who used to do work for these guys.
Posted by: smg

Re: Main Street - 07/25/14 09:07 AM

Guys- These orders are mostly going to rookie agents, with some small exceptions. Most of the agents on this forum are veterans, they have thrown the towel in on this company. Locally here, most of the BPO agents I have known over the years are no longer doing these orders. I have always said that BPO Fulfillment/Main Street was a good training ground for agents wanting to learn BPOs. That is exactly what is happening here locally and most likely nationwide. We are seeing many #20 inspections coming in. I have seen three today. A successful veteran agent is not going to do that order. A rookie that just wants to learn the biz? This is the mill to work for.
Posted by: bpojoe

Re: Main Street - 07/26/14 03:37 PM

I know bpoms has gone through some ordeals but anyone who does bpos has to admit the form is much more stable than sn, qc has been better and ms does not call 10 times a day. I do not think that ms works with just rookie agents--rookies would not last long I do not think unless they really had drive--
out of top 10 mills I would say that ms is one of the better when you get past the annoying scoring and the auto qc...I just did a few and while it was daunting--it was not because of them--they site worked well, qc was good. the problem this time was I was given orders all over the place and there was a time issue.
but for now ms is still worth the trouble--imho...and I think they are getting better!
Posted by: Joel33

Re: Main Street - 08/07/14 10:44 AM

Hi guys,

If you need some work right now - doing a BPO for MSV in the next 3 days will earn you a ridiculous fee.

Joel
Posted by: smg

Re: Main Street - 08/07/14 11:08 AM

Joel-- All of the fees I have seen the last few months have been ridiculous.
Posted by: c302

Re: Main Street - 08/07/14 12:29 PM

Joel,
I am confused by your statement. Are you expecting a large order drop and/or Mainstreet increasing the BPO fee. Thanks
Posted by: smg

Re: Main Street - 08/09/14 08:27 AM

I saw three $20 interior inspections. So, Joel is correct...ridiculous fees. If any agent stopped and examined their cost to do business, they would quickly realize that a $20 interior inspection is absolutely a money loser.
Posted by: 12 step 4 BPOs?

Re: Main Street - 08/10/14 07:16 PM

I saw nothing. I wanted to see what ridiculous looked like. I mean, other than Old Republic.
Posted by: Artiste

Re: Main Street - 08/11/14 06:29 AM

Y'all would make more $/mile driving for Uber or Lyft
Posted by: smg

Re: Main Street - 08/12/14 05:51 AM

I do not think many of us on this forum do these any more. I have not done any in 2014, hve not been that desperate. I do still get the emails. If times got tough enough, I would consider these folks again. But, it would have to make sense, $20 interior inspections do not make any sense for me, others mileage may vary.
You can tell by the lack of response here that most of the veteran agents hve walked away from this mill.
Posted by: Vermont

Re: Main Street - 08/12/14 08:34 AM

Is Joel himself mocking the Fees offered by his own Firm, or might he have been actually indoctrinated into thinking that they are enormously "huge" ?
Posted by: City Girl

Re: Main Street - 08/12/14 10:49 AM

I think what Joel was speaking about is they had a very large drop last week or so and the fees for the remaining orders significantly increased. We picked up a few due to the increases:)
Posted by: 12 step 4 BPOs?

Re: Main Street - 08/13/14 07:25 PM

Joel..

For the love of all that is sane in this world will you PLEASE have them fix the embarrassing misuse of apostrophes on your front page? It hurts me to look at it.

https://www.youtube.com/watch?v=8Gv0H-vPoDc
Posted by: Joel33

Re: Main Street - 08/14/14 09:07 AM

By ridiculous I mean what City Girl said - we are offering BPOs right now for $80-$120

12 step, are you talking about the login screen? There isn't a single apostrophe on the login screen.
Posted by: Analog Man

Re: Main Street - 08/14/14 09:56 AM

Originally Posted By: Joel33
By ridiculous I mean what City Girl said - we are offering BPOs right now for $80-$120


I assume these are exteriors.

Maybe if you would have initially offered them at a reasonable fee (say $50), you wouldn't have such order placement issues. Now agents have left MSV in droves, and it is very possible your vendor panel isn't large enough for your discounted volume.
Posted by: Joel33

Re: Main Street - 08/14/14 10:40 AM

Analog Man - I have a broker panel of 22,000.

Many of you like to get up and proclaim that the sky is falling like chicken little or proclaim that only crappy agents work with MSV.

Both of these perceptions are false.

We have many, many high quality agents that do a lot of work for us.

We are simply stuck on these orders - it happens.

There is so much "doom and gloom" on this forum.

Cheer up.

Joel
Posted by: bpojoe

Re: Main Street - 08/14/14 07:52 PM

joel,
please feel free to send me that 80-120 cheese...
I am doing them for 40 for u!
for 80-120 me love u long time!
Posted by: Joel33

Re: Main Street - 08/15/14 05:08 AM

bpojoe - if we have any in your area, they should be available for you to accept.
Posted by: City Girl

Re: Main Street - 08/15/14 07:31 AM

To be fair I think they started out in the super low range as usual; we picked some up late in the game at $60 and $80. The $120 offers are for very remote properties.
Posted by: 12 step 4 BPOs?

Re: Main Street - 08/15/14 11:42 AM

Joel....
Available Inspection's to Accept - None -
Active Inspection's
- None -
Hold Inspections
- None -

THAT is what I am talking about. It is 2nd grade grammar.
Posted by: smg

Re: Main Street - 08/15/14 01:34 PM

comedy of errors with these guys today, it happens. I have not done any work for them since 2013. Today, I received two emails thanking me for accepting rush BPOs...in Kansas(I am in Az). Because they can not be emailed, I pulled the car over and called them. I spoke with Alexis, she assured me they would be reassigned. They were...to me again. So once again, I pulled the car over and called again. They told me again that they would be reassigned. One of them was and the other was not. So, I called them for a third time. Finally I got an email saying that I would not be paid and my rating would most likely be affected. This is not suprising as my rating was dinged before when they had a website issue. But, so be it. This is how they operate. I have not done an order for them in over seven months. The errors they make with their systems will ultimately affect your rating. It will in this case as the email indicated. I do not like burning bridges, but these guys mess with you even when you are not actively doing their orders.
At no time did they even thank me for pulling over and letting them know that their order was sent to the wrong guy. I could have just chuckled and let them sit there. Mistakes happen to all of us. It is how they are handled and they handled it poorly. The unprofessionalism at that company is mind blowing. The only reason I notified them was so that their client would not be getting screwed.....no thanks from these guys.
Posted by: Joel33

Re: Main Street - 08/21/14 11:17 AM

smg,

I'm pretty sure I'm looking at the right guy, but I have the last order you completed for us as being submitted on 6/2/2014 - that's only two months ago.

12 Step, after my last post I found the error and got the ball rolling to fix it. I agree, inexcusably poor grammar.

Thanks,

Joel
Posted by: smg

Re: Main Street - 08/21/14 12:25 PM

I just looked at my file, my last order submitted was in February, I forgot that. But no, I have not done any since then.
Posted by: 12 step 4 BPOs?

Re: Main Street - 08/24/14 12:35 PM

Joel, you get rid of those apostrophes and you can have my first born. He is 19 now and just mopes around and eats all my food anyway.
Posted by: Joel33

Re: Main Street - 08/26/14 09:27 AM

Those apostrophes should disappear today.

Joel
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/14/14 03:53 PM

They are gone!!! THANK YOU!!!!!!!!!!!
Posted by: BPOMonkey.com

Re: Main Street - 09/16/14 02:37 AM

Ya know, the Mainstreet website isn't too bad compared to many other BPO companies out there. I have to admit, their fees are pretty low and I've had some interesting conversations with their staff in the past (they have an attitude), but overall if you work your business right, you can add Mainstreet to your list of "extra money" companies.
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/17/14 03:27 PM

Joel...
I am going insane trying to figure this one out. I cleared my history in Firefox, but when I log in it tell me I have exceeded my attempts even though the log in information was correct and I only tried once. When I use IE it wants me to answer a secret question, but the question is not showing up, I guessed at what it might be, but I was wrong. The BPO Ful. Page has NO information for support help.
Posted by: BIGBPO

Re: Main Street - 09/17/14 03:32 PM

Originally Posted By: 12 step 4 BPOs?
Joel...
I am going insane trying to figure this one out. I cleared my history in Firefox, but when I log in it tell me I have exceeded my attempts even though the log in information was correct and I only tried once. When I use IE it wants me to answer a secret question, but the question is not showing up, I guessed at what it might be, but I was wrong. The BPO Ful. Page has NO information for support help.


You have to type the UN/PW in manually, you can't have the browser save the UN/PW or user roboform. Another way for MSV to make things more difficult for us agents.
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/17/14 04:23 PM

I typed it in and typed my password in, that got me farther than before. I then reset my password, but it is still just kicking me back to the login page. What a nightmare. This is a new thing as of just a few weeks now.
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/17/14 04:24 PM

Even typed in my username and password and didn't allow the autofill to do it, still won't let me in.
Posted by: 12 step 4 BPOs?

Re: Main Street - 09/17/14 04:25 PM

I got in! WHOO HOO!!!
Posted by: smg

Re: Main Street - 09/19/14 05:56 AM

Seeing a lot of $20 interior inspections. Is anybody here actually doing these? Somebody here is doing them as they are not broadcast multiple times. I have never been one to tell my peers what they should and should not do for fees. It is their life and business to run however they see fit. But, I do not know how anybody can really make any money after expenses.

I have no doubt that MSV/BPO Fulfillment has a staff member doing the valuation and has the local agent doing the photos for the $20. They have MLS access in most markets so they have that covered. Personally, I do not want to be part of that process, would prefer to have my name on the entire valuation.
Posted by: Vermont

Re: Main Street - 09/19/14 06:11 AM

Originally Posted By: smg
". . Somebody here is doing them as they are not broadcast multiple times . ."

But there's over a million other Agents who are NOT here . . . . so probably it's one of them who has caved.
Posted by: Analog Man

Re: Main Street - 09/19/14 06:48 AM

Originally Posted By: Vermont
Originally Posted By: smg
". . Somebody here is doing them as they are not broadcast multiple times . ."

But there's over a million other Agents who are NOT here . . . . so probably it's one of them who has caved.


Here is your possible answer.


Originally Posted By: Joel33
Analog Man - I have a broker panel of 22,000.

Many of you like to get up and proclaim that the sky is falling like chicken little or proclaim that only crappy agents work with MSV.

Both of these perceptions are false.

We have many, many high quality agents that do a lot of work for us.
Posted by: Cool guy

Re: Main Street - 09/19/14 02:34 PM

Just accepted one from Mainstreet. First one in almost 2 yrs I think.
Posted by: nikki66972

Re: Main Street - 09/19/14 11:15 PM

How often does Mainstreet pay? It has been a while since I've received orders or worked with Mainstreet?
Posted by: Bunny

Re: Main Street - 09/20/14 01:12 PM

Long time to get paid, approx. 45 days after the order is approved. They cut checks on 1st and 15th of every months. Just got mine today for the orders I completed between 08/02/2014-08/08/2014.
Posted by: ATLRealEstate

Re: Main Street - 09/24/14 09:39 AM

Isn't BPO FUlfillment the same parent co as MSV?
Posted by: Bunny

Re: Main Street - 09/25/14 06:13 AM

BPO Fullfillment is a platform. Orders that are coming from BPO Fullfillment can be from other companies, not just from MCV.
Posted by: Joel33

Re: Main Street - 09/30/14 11:34 AM

Bunny - good answer - BPOF is a platform that is employed by MSV and other BPO providers. In fact some rather large ones. If you are fulfilling orders for other BPO providers on BPOF (which platform is owned by Red Bell), then you may or may not have to be dealing with MSV staff - depending on who you are doing the orders for.

If you are working for other BPO providers using BPOF, then I really can't answer any questions or help in any way.

SMG - The inspections are coupled with our MLS data and handed off to appraisers for a more complex valuation.

Essentially, almost all banks have a valuation waterfall. First they run an AVM, which is basically an automated value using pubplic records, if they are confident in that value, then all is well and they are done. If not they proceed to a BPO - if they are confident in that value then they are done. If not they proceed to a Desktop Review, then a 2055, or our product combining agent inspection and appraiser reviewed comps.

Each step on the valuation waterfall gets more expensive. So our combination Inspection and Appraiser provided value using our MLS data is not a competitive product with A BPO, rather it is next step in the valuation waterfall.

12 step, I hate the new login requirements as well. Unfortunately, we were required to add the multi-factor user verification by a rather large client. So we complied.
Posted by: Joel33

Re: Main Street - 09/30/14 11:36 AM

Oh, I almost forgot. Some companies using BPOF pay every two weeks, some pay within 45 days (MSV), and others who knows.

Thanks,

Joel
Posted by: BIGBPO

Re: Main Street - 10/31/14 06:57 AM

I just couldn't resist posting this...LOL
MSV: Can we get your help with an exterior BPO?
me: Yes, How far am I from the property?
MSV: It's in XXXXX zip
me: How far am I from the property?
MSV: Where are you located?
me: I am in YYYYY just like my profile says.
MSV: This is in northern state
me: How far am I from the property?
MSV: let me see, oh are you in the southern state?
me: yes...but you should see that from my profile. What do you have on your screen?
MSV: just your name and phone number


WOW folks! I could hire someone from popular online websites for under $500 to have a few lines of code put into the screen they're looking at which would tell:
property address
agents agents
agents distance to the property (DRIVING DIRECTIONS, as we're not crows, we can't fly!).

It's amazing how companies insist on lowering our fee to try to make more money for themselves, yet they can't optimize their own processes. They would clearly rather WASTE HOURS (add up all the wasted minutes of rediculous phone calls), instead of spending a few dollars (literally) to make existing processes more efficient! amazing!

Oh, but the scoring system is ON POINT!
Posted by: jbt4re

Re: Main Street - 01/08/15 05:55 AM

1. Please speed up the site, waiting over 1 minute for each page to load is tedious and a time waster.
2. Value can be based on sold comps even if active comps are lower. Please fix so that it will accept the higher value based on sold comps and not active comps and not have to justify it.
3. Please fix the style, i.e. ranch, 2 story etc. It clears out the drop down no matter what you pick and then move to 4 fields down, it reverts back.
4. Please make it so that we can enter a / when entering the date. All other sites allow it and it is frustrating to have to remember this one site that doesn't allow it.
5. Please speed up the site, it is really, really slow, oh yea, I already mentioned that.
6. Please remove the requirement for MLS comments. They often contain FAIR HOUSING violations, can be considered plagerism and are highly subjective. (but since I only do the SolutionStar BPOs, I don't follow this requirement)

I know Joel watches this site, so maybe he'll actually read this, but doubt anything will get fixed.
Posted by: Joel33

Re: Main Street - 01/09/15 05:10 AM

1. project in process and nearly completed - look for a faster form by the end of the month.
2. I will look at this
3. Should be rectified with the release of the faster form at the end of the month.
4. I will look at this.
5. see #1
6. This is often a client requirement - not up to me to remove it.
Posted by: busybpobee

Re: Main Street - 01/31/15 07:49 AM

Has anyone else had trouble with an order getting re-assigned for "lack of updates" even though you have updated the order?

It is very frustrating when you have spent a lot of time trying to get an order done and then it gets pulled from you.
Posted by: jbt4re

Re: Main Street - 03/16/15 04:24 AM

Joel - Please read this thread

http://www.agentsonline.net/forums/ubbth...html#Post444106

Please do away with the tab across it is a massive PIA to have to find space on an already cramped desk to layout 6 comp pages, not everyone uses auto-fill software.

Thank you for speeding up the system, it save much faster now. Thanks for allow us to the / when entering date and the style of house now stays properly.
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/16/15 05:04 AM

Hi Joel. Loving some of the new updates, but I am having a really odd problem. I am getting orders kicked back for the wrong closing date. But the thing is that it is always one day off. I am not entering the wrong date for the sold comps by one date on each property. That just doesn't make sense...any ideas?
Posted by: Broken-Monkey

Re: Main Street - 04/01/15 04:49 AM

I had the issue of orders getting kicked back and the automated QC email would reference a previous sold date from 2006 but obviously, using a most recent sold comp for the report would be within the last 6 months.

drives your score down and then they say you suck as an agent.

ha ha
Posted by: Joel33

Re: Main Street - 04/01/15 01:00 PM

You tab across and hit enter to go down.

Sorry it doesn't work in firefox - who on earth is still using firefox? Download Chrome.

We don't ding the score on data mismatch kickbacks - we know it has failings.

Anything smg says about BPOF whether as used by us or our clients is generally tainted information. Our clients set their own fees and determine what goes on their forms, nothing I can do about any of that.

We do not offer $35 interior BPOs that would have been an inspection.

Also, agents with lower scores are offered lower fees, better agents get better fees.

That's all I've got.

Thanks,

Joel
Posted by: Broken-Monkey

Re: Main Street - 04/01/15 01:08 PM

didnt know there were trolls on the board

also, didnt know about the You tab across and hit enter to go down.

but i do know i dont suck. LOL
Posted by: Broken-Monkey

Re: Main Street - 04/01/15 01:12 PM

all jokes aside, most agents don't have a clue what your QC hard hits or soft hits are. and you can change them when you want, making the agents bend to your will.

for instance, an agent could be 15 minutes late but pass thru QC with no rejects and bam his score drops like rock.

hence, lower scores mean you offer only lower fees.

Posted by: Joel33

Re: Main Street - 04/02/15 04:53 AM

All jokes aside - timeliness is a major concern. a perfect order that is submitted late, is still late.

That impacts our business - hence it impacts your score.
Posted by: smg

Re: Main Street - 04/02/15 06:48 AM

Joel- I dont know, I posted that three weeks ago.
Posted by: smg

Re: Main Street - 04/02/15 06:57 AM

Here it is Joel.


The following order(s) are available for you to accept within your coverage area:



Asset Address

Fee

Due Date

Order Type



**** N 85th Pl, Scottsdale, AZ, 85258

$35.00

3/15/2015 1:30:00 PM MST

Interior Bpo
Posted by: smg

Re: Main Street - 04/02/15 07:04 AM

Here is a $40 interior BPO, not an inspection. I just posted a $35 interior BPO. I do not have order numbers, they do not appear on the email. But, they are from BPO fulfillment, they are not Solutionstar as they identify themselves as Solution Star on their emails. Think an experienced agent would do these?
---------------------------------
7**1 E Golden Eagle Cir, Gold Canyon, AZ, 85118 $40.00 9/10/2014 8:30:00 AM MST Interior Bpo
Posted by: Joel33

Re: Main Street - 04/02/15 08:26 AM

Looks broken in the system to me, I will try and figure it out.
Posted by: Broken-Monkey

Re: Main Street - 04/02/15 09:02 AM

BACK TO THE LATE ISSUE.

What happens to orders that no one wants to do and they start out at $35 and go up $5 each time they are declined or you just let them go around and back and they just sit in the que because no one wants to do them.

they sit for a day and then an agent/broker accepts them and then they are penalized for being late when the typical due date is 48 hours after acceptance but the order due date is less than a day.

Posted by: Joel33

Re: Main Street - 04/03/15 05:01 AM

In general orders are broadcast out to all eligible agents at different fees (based on agent quality) at the same time.

if the orders aren't picked up then fees to increase moderately as the orders are re-broadcast.

If they still aren't picked up we call agents directly and negotiate due date and fee with them.

You will get 48 hours (on a standard 5 day exterior BPO) to complete your work.
Posted by: Broken-Monkey

Re: Main Street - 04/03/15 07:58 AM

your just giving the sales pitch
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/05/15 01:57 PM

i accepted on on Thursday that had been sitting for a while. 10 minutes later I got the late notice. Tried to get into the website and send a message, but it wouldn't load. The next morning i got a bitchy email and then it was reassigned. Screw that.
Posted by: smg

Re: Main Street - 04/06/15 04:09 AM

Originally Posted By: Joel33
You tab across and hit enter to go down.

Sorry it doesn't work in firefox - who on earth is still using firefox? Download Chrome.

We don't ding the score on data mismatch kickbacks - we know it has failings.

Anything smg says about BPOF whether as used by us or our clients is generally tainted information. Our clients set their own fees and determine what goes on their forms, nothing I can do about any of that.

We do not offer $35 interior BPOs that would have been an inspection.

Also, agents with lower scores are offered lower fees, better agents get better fees.

That's all I've got.

Thanks,

Joel



Well, alrighty then. Please post one thing I have posted, just one, that is tainted. Oh yeah, you do have a $35 interior BPO, please advise if you want me to post proof. I posted proof last week that you had a $20 interior BPO. It was not a fluke, they have been sent out since last fall. I have been posting facts Joel. Please offer something that proves otherwise. Taking shots at agents is pretty classy Joel, especially when they are posting documentation to back up their claims.
Posted by: smg

Re: Main Street - 04/06/15 04:10 AM

Originally Posted By: 12 step 4 BPOs?
i accepted on on Thursday that had been sitting for a while. 10 minutes later I got the late notice. Tried to get into the website and send a message, but it wouldn't load. The next morning i got a bitchy email and then it was reassigned. Screw that.


What about this Joel? Probably more tainted info, huh?
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/06/15 05:53 AM

This is a Solutionstar question, but it is the same platform and since this thread is so hot, thought I would go here for help. I can't enter a negative sign in front of the adjustments. So then i just put in the number and it won't submit because it is not in the correct direction. I tried different browsers.
Posted by: Broken-Monkey

Re: Main Street - 04/06/15 06:18 AM

how often does solutionstar pay ?

I have not completed one for them but have you tried parethesis brackets?
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/08/15 04:37 AM

I have not tried parentheses
Posted by: jbt4re

Re: Main Street - 04/14/15 04:00 PM

SolStar pays usually within about 2 weeks of completion.
Posted by: Freedom123

Re: Main Street - 05/08/15 09:22 AM

Hello Joel, I have two issues with the BPO Fulfillment site.

First, the system continues to change list and sold dates if I enter the data, save and close and then come back to the report later to finish and submit. Basically, it's changing the dates 1 day behind on every single order (even if I saved and returned to submit on the same day). This is for all companies' orders, including Solutionstar, Mainstreet, Carrington, etc.

Second, is there a fix for Solutionstar not to send a reassign notice for every order they send that I don't accept? Their response wasn't helpful in resolving, just saying it doesn't affect my score, but there has to be a way to avoid getting an email for every single one of those. (Can be a lot in one day)

Thanks in advance for your help!
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/19/15 01:18 PM

Joel..
My limit is 2. It is absurd. I am on auto accept and prefered this and that with every other company. There are a ton of orders sitting in front of me that i can accept. I can't get my score up b/c i can't ever get enough orders to repair a couple problems for a while back. I can show you my scorecards from other companies. Can you please help?
Posted by: Joel33

Re: Main Street - 05/21/15 05:23 AM

Call us during a bulk like this and we will normally quickly and readily increase your capacity.

The only way to increase the score is to do more orders and do them well - eventually the old ones will fall off your score card.

Joel
Posted by: REOGuyNTheIE

Re: Main Street - 05/21/15 09:11 PM

I had multiple Condo orders get kicked back that said " Data Discrepancy" which was a bunch of nonsense with the Mainstreet BPO form itself. That lowered my score to like 87 percent and Now I can't accept any orders because they go to Tier 1 agents in my area. So how are you suppose to improve your score if you can't capture orders?? I left a message for the Vendor Manager to discuss this but am waiting for a call back.
Posted by: Bunny

Re: Main Street - 05/22/15 05:53 AM

Originally Posted By: CME
I had multiple Condo orders get kicked back that said " Data Discrepancy" which was a bunch of nonsense with the Mainstreet BPO form itself.


Yes, that stupid "Data Discrepancy" is completely out of control! How do they come up with the idea that MLS provides false information, and their database has better info?? Not to mention, I often get this " Data Discrepancy" thing for evwery offer because most agents are not familiar with NABPOP guidelines where below grade finished space cannot be added to above grade space. Therefore, MLS showing total above and below grade GLA added together.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/24/15 05:55 AM

Our mls puts the full baths as the first number and the half baths as the second number. So a 2.5 bath shows as 2.1 in our system. If we have 1 full and 2 halves, it is 1.2. Imagine that fun with the data check. Seems like they have it fixed now, but it killed my score.
Posted by: Vermont

Re: Main Street - 05/24/15 11:21 AM

My house has three (3) rooms we refer to as Baths: One Full Bath (includes the Laundry); One ¾ Bath; and One ½ Bath (in my Office).

So, mathematically, that totals off to 2¼ Baths. But that would confuse most Buyers (I think).
Posted by: Freedom123

Re: Main Street - 05/25/15 01:43 PM

Joel?

[quote=Freedom123]Hello Joel, I have two issues with the BPO Fulfillment site.

First, the system continues to change list and sold dates if I enter the data, save and close and then come back to the report later to finish and submit. Basically, it's changing the dates 1 day behind on every single order (even if I saved and returned to submit on the same day). This is for all companies' orders, including Solutionstar, Mainstreet, Carrington, etc.

Second, is there a fix for Solutionstar not to send a reassign notice for every order they send that I don't accept? Their response wasn't helpful in resolving, just saying it doesn't affect my score, but there has to be a way to avoid getting an email for every single one of those. (Can be a lot in one day)

Thanks in advance for your help! [/quote]
Posted by: Bunny

Re: Main Street - 05/26/15 06:11 AM

Joel,

there is a bug in the system, ot glitch, whatever it is.
CAN ANYONE TELL ME WHAT DOES IT MEAN:
Sale1; PerFinbase Adjustment made is not in the correct direction
• Listing1; PerFinbase Adjustment made is not in the correct direction
• Listing3; PerFinbase Adjustment made is not in the correct direction

This is absolutely crazy, because I did not apply any adjustments!!! Yet the same message is showing on the screen.

Please fix the bug in system, or explain to me what those messages mean.
Posted by: REOGuyNTheIE

Re: Main Street - 05/26/15 09:22 PM

Another Mainstreet form issue. So much for your score. Sadly I am sure it will drop. They never called me back after I left messages to dispute my score. Good luck.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/30/15 04:13 PM

We no longer have 3/4 baths. If there is a shower it is a full bath.
Posted by: Vermont

Re: Main Street - 05/31/15 02:37 AM

Originally Posted By: 12 step 4 BPOs?
We no longer have 3/4 baths. If there is a shower it is a full bath.

And if there's a Tub; but no Shower, it's still a Full Bath ?

I once sold an Old SchoolHouse with Two Baths; a Boys Room and a Girls Room, each with only a Commode (One Appliance each). So Two ¼ Baths, totaling off to appear as ½ Bath in MLS . . . . surprise, surprise. This was from before the invention of bacteria, so I guess they didn't need wash basins.

Some local VA and FHA Appraisers will fail a dwelling if there isn't at least One (1) Tub somewhere in the house . . . . so equating a ¾ Bath (Shower only) with a Full Bath (all 4 Appliances) would present a problem here.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/31/15 03:37 PM

If there is a tub and no shower it is still a full bath
Posted by: Vermont

Re: Main Street - 06/01/15 02:03 AM

Originally Posted By: 12 step 4 BPOs?
If there is a tub and no shower it is still a full bath

I know this is just for Main Street; but that would be deceptive in my book . . . . and cause more future problems than the perceived current simplicity is worth.

Anywhere else, I'm sticking with the conventional 4 Appliance requirement to constitute a Full Bath . . . . and if you have a Bidet, that's just an Extra.
Posted by: Doin' bpose

Re: Main Street - 06/03/15 05:42 PM

I showed a house with a kicker system in the detached garage once. The county would only allow the owner to add a primitive flush system in the garage, known as a kicker. Uptop it looked like a regular commode, but at flush time the user (or a close friend) was to 'kick' a clutch break in the direct sewer line. Natural flow took over from there. There was no added H2O involved.
Posted by: Vermont

Re: Main Street - 06/04/15 02:02 AM

That sounds delightful !
Posted by: REOGuyNTheIE

Re: Main Street - 06/18/15 01:41 PM

Whats up with the Mainstreet system. I input the COE dates save the page log out and come back the next day to finalize the BPO and the dates are off by 1 day. They were off on all 3 sales? This is not the first time I have seen that happen and its driving me crazy.
Posted by: smg

Re: Main Street - 06/18/15 08:20 PM

These clowns will blow your email up 25 times with the same four orders. They send out a $20 inspection, then they send it again, then they bump it to $25 and send it. So, you get solicited for the same order over and over. I put myself on vacation with them many months ago, they continue to email the same garbage over and over. I am not kidding, one address will be emailed over and over throughout the day, nobody wants these orders apparently. I wish there was a decline option, something to stop the emails. Putting myself on vacation didnt help. I have not done any in a year, maybe just removing my zip codes would work.
Posted by: Brad

Re: Main Street - 06/21/15 05:19 AM

I just set up a filter in my email to funnel all mainstreet orders to trash. It is annoying to get 4 emails about a property 2+ hours away.
Posted by: smg

Re: Main Street - 06/21/15 06:52 AM

I do not understand why they do that, but it gets pretty annoying. Even if you place yourself on vacation, the solicitations continue. I am going to pull my zip codes. I have not wanted to eliminate them all together, if things get really bleak I may need to do some of their orders. But, it would have to be when nobody else is in need.
Posted by: bpojoe

Re: Main Street - 07/17/15 11:48 AM

there are some new auto accepters out there that are really good--I cannot beat them at all.
BPOFF has obviously denied they exist even though I sent them the info---but here is no way 20 bpos can pop up and all lock--then many sit there waiting for the broker to get them..
it appears many companies are stopping this..
anyone else having problems following the rules and getting killed by the cheaters?
and if the bpo companies do not care---should we?
or does it even matter any more...
some of the new auto accept companies also pull comps, take photos, catch orders and submit...so ...this is what companies like bpoff are going to get while the honest people just fade away??
or is it just me?
Posted by: REOGuyNTheIE

Re: Main Street - 07/21/15 05:01 AM

I was told they direct assign them to a preferred tier 1 agent and then give him or her as long as they need to accept it. Is that not the case everywhere?r
Posted by: bpojoe

Re: Main Street - 07/21/15 01:19 PM

who knows-the rules keep changing..
when I showed them the auto accept company--they said there were none----they never said these orders were locked based on they themselves giving them up---they said it was me...
but that has always been the reason--that is why I have a full MS file full of screen shots to validate every single thing--the only company in 10 years I have had to do this with!
personally I just take what I get from some companies and focus more on the companies that have a better policies..
Posted by: REOGuyNTheIE

Re: Main Street - 07/30/15 01:39 PM

They just did another drop. They were all gone in a blink of an eye..
Posted by: 12 step 4 BPOs?

Re: Main Street - 03/13/16 07:44 AM

How stupid can their programmers be? Here is the block I am getting when trying to submit an order:
Do not use N/A, NA, None, NN, Unk, etc. in the subject condition comments.
Here is what my comments are;
From an exterior point of view I do not see repairs needed. However, it is and has been vacant for a while, so an interior inspection could yield different results.
Posted by: 12 step 4 BPOs?

Re: Main Street - 04/24/16 01:42 PM

Last week Main Street sent out a bunch of exterior orders. EXTERIOR. But about 70% of the way down the page of their comments (who can read all that before you accept the order), it says there will be a second order that comes through that has an interior inspection addendum and that the pay for that is $20. So, basically they sent out a bunch of orders as exteriors and then are requiring we do it as an interior. It gets better. The access is one of four HUD keys. Now, in my area the overwhelming majority of agents who do BPOs do not have HUD keys. Most REO brokers dont' even have the big selection of these keys. WHy would they assume agents have those keys. And the interior addendum didn't come through for two days. So it sits there for two days and what if you didn't have the keys?

What I just do NOT understand is why these didn't come through as interior orders to begin with.

I am so sick of the less than transparent way they do business.
Posted by: Freedom123

Re: Main Street - 05/02/16 06:45 AM

You've stated my exact frustrations and those of other agents I know who are doing these. One agent friend has called me every day since they were assigned to complain about how they tricked us into doing interiors and how no one around here knows what a HUD key is or how to get one.

I know it was in the fine print, but if it clearly says EXTERIOR as the order type, it shouldn't have an interior buried in the fine print. From now on I'm reading every order, even if it means I may lose it.

Even the MSV reps on the phone know it was a trick, they are really hearing it from other agents from what I've been told.
Posted by: Bunny

Re: Main Street - 05/02/16 07:55 AM

HUD key can be made by your local key&lock shop. The Main Street instruction said"HUD Key Code 46637 and Padlocks A-389".

In Kansas City area this key costs $10.50 to make,and it goes to most HUD owned properties. If you're actively working with investors and buyers who want to buy HUD properties, you must have all HUD keys with you. HUD pays up to 5% for buyer's agent commission, so why not to have HUD keys??
***In changing markets, it is wise to start selling real estate because BPOs are disappearing.
Posted by: 12 step 4 BPOs?

Re: Main Street - 05/09/16 02:48 AM

Originally Posted By: Bunny
HUD key can be made by your local key&lock shop. The Main Street instruction said"HUD Key Code 46637 and Padlocks A-389".

In Kansas City area this key costs $10.50 to make,and it goes to most HUD owned properties. If you're actively working with investors and buyers who want to buy HUD properties, you must have all HUD keys with you. HUD pays up to 5% for buyer's agent commission, so why not to have HUD keys??
***In changing markets, it is wise to start selling real estate because BPOs are disappearing.


Because Bunny....MOST agents don't have a friggin clue that HUD keys are even a thing. And....yeah, go to a locksmith and ask for a HUD key, they don't know what it is either. I tried that for a good year before I finally lucked out and flirted with a preservation guy hard enough that I got a set from him.
Posted by: kgilmer

Re: Main Street - 05/23/16 07:43 PM

Hi, I am new to the forum, in my area (Detroit) you can buy keys from the HUD contracted brokers for $20. If you complete a lot of interior BPO then those keys are valuable. Countless times I have gone to a property to do a bpo and found the key was missing from the lock box only to find that one of my HUD keys worked. The a389 Key is a must have.

Invest in the keys then do the orders that no one else wants with a little more ease. I have an reo key ring on it I have about 30 keys. HUD keys, common bank keys, contractor keys for the contractors that do a lothing of securing. That key ring has saved me much time and effort over the 20 years I have been doing BPO's.
Posted by: 12 step 4 BPOs?

Re: Main Street - 06/01/16 05:14 AM

Originally Posted By: kgilmer
Hi, I am new to the forum, in my area (Detroit) you can buy keys from the HUD contracted brokers for $20. If you complete a lot of interior BPO then those keys are valuable. Countless times I have gone to a property to do a bpo and found the key was missing from the lock box only to find that one of my HUD keys worked. The a389 Key is a must have.

Invest in the keys then do the orders that no one else wants with a little more ease. I have an reo key ring on it I have about 30 keys. HUD keys, common bank keys, contractor keys for the contractors that do a lothing of securing. That key ring has saved me much time and effort over the 20 years I have been doing BPO's.


You are not quite seeing the point. 99% of agents don't know what these keys are. I called so many people back in the day trying to get copies, nobody knew what I was talking about. It is ludicrous that Main Street thinks people have these and or know what they are. And no, no HUD brokers around here are going to sell copies of the keys. They are so incredibly important and all mighty, not happening.
Posted by: 12 step 4 BPOs?

Re: Main Street - 06/01/16 05:15 AM

So on the 25th I took one of their exterior orders. I swear I read through the fine print b/c I am so afraid of them. I didn't see the "interior addendum" crap.

SIX days after I took the order and had submitted it, the interior comes through. And they expect me to do it or they will not pay me the almost $200 I am owed for the BPO.

IT is over six hours to the property and back. I am going to go into the BPO form now and wipe it all out so they can't use it and not pay me.

When I got a bit frustrated on the phone with the rep who called me she kept whining at me to "remain professional". HA! Okay, so then she told me she was going to pull the order from me anyway, because she was afraid I would put unprofessional comments in the order that would get back to their client. Really? Really? Because your agents review the orders before they get sent to the client.

What a bunch of total a-holes!
Posted by: Joel33

Re: Main Street - 07/22/16 11:49 AM

Sorry I haven't been here for a while. That whole Exterior with an Interior inspection deal was a bit of a boondoggle - but the client made a request and it was the only way we could figure out how to do it and do it quickly and cost effectively.

We got a lot of negative feedback from agents about it.


Look on the bright side, if you did one, now you have a HUD key.

Joel
Posted by: Freedom123

Re: Main Street - 08/04/16 07:14 AM

Joel, great to hear from you, I really value your input from the Mainstreet point of view. Do you post or contribute to any other similar websites?
Posted by: Bunny

Re: Main Street - 08/05/16 05:39 AM

Joel, can you give some input on profile deactivation? I called MainStreet yesterday because my profile is listed as Inactive, but all my docs are up to date. Girl on the phone said something about location glitch (Missing service location address) and said it'll be fixed by this morning.
My location address has never changed, so it is not missing. This morning I called again, and other girl said it'll fixed by Monday because responsible person is not in the office today. What is the problem here?
Posted by: Bunny

Re: Main Street - 12/19/16 07:33 AM

Does anyone know contact info for MainStreet vendor management? My profile got deactivated and I need to know how to reach right person. Thanks!