Originally posted by SmartMarketer:
My approach is based on the understanding that people are searching for inventory online - not agents.
My approach and my focus in online marketing is based on your understanding of people searching for listings online; hardly ever agents. I believe that is absolutely correct; buyers and sellers hardly ever go online to find an agent, they go online to look for houses to buy (and sell).
The first thing people have to do in order to do business with you on the www is to find you.
I believe most find you through looking via a search engine and a small percentage via a direct URL, i.e. seeing your website in a print ad or sign rider and typing the URL into their address bar.
I use a combination of a search engine optimization specialist who has been doing my Website for several years now and some pay per click on Overture and Google.
My search engine guy is Ed Robisheaux and he has been doing a great job for me over 5 years now.
http://www.erpositioning.com/ Once you get em there you have to first deliver what they're looking for to keep em there and second deliver enough useful information to them to cause them to come back.
Starting from this premise I make our entire Multiple Listing Service (MLS) inventory available via my Association's IDX solution.
Next I first guessed, and then started asking customers and clients that contacted me online what they were looking for, what they needed, and what caused them to contact me to help with their real estate needs.
I built, and still tweak my website to deliver what customers and clients said attracted them to start with and caused them to contact me.
Listings are all important and if you can't deliver at least a significant number of current, active listings in your area you may attract potential clients but I don't think you'll retain very many nor get them back for other visits.
Next schools are a big deal for potential buyers, especially the out of town ones, so I have both a link to our local school systems and a link to a school reporting service where people can go to compare schools in terms of test scores, school activities, etc.
Lots of people are also looking for a job for either them, their spouse, or both so I have some links to area employment sites.
I believe my site also attracts sellers so I have a free newsletter that delivers the most recent sales in their area every other month. There are also lots of selling tips and an offer for a free CMA to attract potential sellers as listings.
I have a FSBO link where when I contact FSBOs as potential listings I can offer to put them on my site as a free service which causes them to see me as the "good guy Realtor" when they get ready to list and about 80% of FSBOs end up listing. This link is also a good 'door' opener' when I call on a FSBO to try and list them.
I have some "FREE STUFF" (recent sales in your area, school reports, CMA, etc.) which all involves giving me your contact information to get.
There are links to area restaurants, things to do in my city and the general area.
A link to a weather site so you'll know what sort of clothes to bring if you come for a visit; out of town buyers like this.
A short history of my town with some tidbits lots of people don't know, i.e. Knoxville was named after Henry Knox, George Washington's first Secretary of War, Knoxville was established as a city in 1791, etc., etc.
There a section titled "Moving In" that has information about where to go to get your utilities connected, register to vote, driver's license, and housekeeping stuff like that.
I've been running my website in it's current form for about 10 years now and it has brought me literally tons of business and is my primary method of prospecting for buyers and sellers.
I designed the basic layout and my webmaster and I continually tweak it to keep up updated and to deliver what I believe people work. However I have a webmaster who gets paid to do the nuts and bolts work; I stick to my primary job, listing and selling real estate.
My webmaster, Teresa Testerman, is a former Realtor who does primarily real estate sites. You can see some examples of her work at
http://www.pegasusweb.com/ There are good template sites available and I think they do an OK job but all the pretty successful and Internet savvy Realtors I have talked to or heard about agree the very best lead and business generating tool is your own, custom designed website with only you as the Realtor and one that delivers what buyers and sellers of real estate want.
Someone early also mentioned the e-PRO course sponsored by NAR.
I was a beta tester for the original e-PRO course along with 499 other Realtors ;-) and actually took the course as it was being built. The first company overextended themselves financially and went bankrupt as we were finishing leaving the course and the concept adrift for a few months.
Later that year NAR contracted with Saul Klein and his Internet Crusade group to rebuild, revamp, and administer the second e-PRO course which I also took.
I found both to be pretty basic since I had been online in real estate for quite a few years (since 1992, ancient history in www time ;-)) but leaned some valuable lessons from both.
If you're serious about selling real estate online I believe the course would be worthwhile for you no matter what your experience or expertise level.
http://www.epronar.com/