Hi Lulu--Hope this helps (may be dated) I started in this business years ago, (before Microsoft Windows!!) as an Office Manager for a real estate broker. The office was already set-up, ...and this broker had been working in this office, since the beginning of time, so all I had to do was maintain the system. (Thinking about it...he probably would have cut me, if I moved anything :>)
You may need to take a class on the MLS so that you can have access as an assistant to the database. Do know what your State Laws are.
1) I would say, make sure all files are complete with proper forms, and that the forms are complete. (get a sample file, so you will know what forms are needed.)
2) Set-up a separate file for listings, and separate drawer for buyers. Listings filed by address, buyers by last name.
****Keep track of listing expirations and, notify the agent in advance. You may want to set this up in some type of reminder system, such as Microsoft Outlook.
3) Set-up and keep form drawer stocked.
4) Have a notebook, binder with all active listing sheets, and log sheet attached for registering showings.
5) Keep a ruled note tablet for phone inquires on ads with names, phone #s and property inquired about, etc.
6) Check voicemail, and email daily, and throughout day. Take accurate messages and deliver.
7) Have cell phone and other #s for agent in case of emergency.
8) Setup roledex file with contact #s (also Microsoft Outlook)
9) Keep mailing list updated.
10)Keep keys labeled and filed. Lockboxes: keep up combinations and storage
Keep inventory on office supplies.
Hope this is a little help for you, and Good Luck on your endeavor!!