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#445519 - 05/14/15 10:05 AM Altisource New Platform
12 step 4 BPOs? Offline
Veteran Member

Registered: 06/28/10
Posts: 1288
Loc: Land of Tree Huggers
Anyone else struggling? It seems to be the same basic form, just moves at about half the speed. The tabs are more like the ServiceLink "not so" smart form. I hate it

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#445520 - 05/14/15 10:07 AM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
jbt4re Offline
Major Contributor

Registered: 03/04/07
Posts: 2079
Loc: SWI
Started using it two years ago when they were beta testing it in my state. Pretty much the same as before, but slower.

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#445521 - 05/14/15 10:12 AM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
jbt4re Offline
Major Contributor

Registered: 03/04/07
Posts: 2079
Loc: SWI
Oh yea, hopefully they resolved the payment issues with the new site. I had to wait 2-3 months to get paid because the new system was't talking to the old system. I also never, ever got a direct deposit notice. I had to email monthly begging for a reconciliation from them. I gave up about 6 months ago and stopped doing their BPO's. The new site was suppose to be "auto-acceptor" proof, but it isn't. Also, with their recent financial demise and that of their parent company Ocwen, I decided I really didn't need to not be paid at some point in the future or be tied to any of their gray/red area issues that could reflect back on me and my brokerage.

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#445530 - 05/14/15 04:01 PM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
12 step 4 BPOs? Offline
Veteran Member

Registered: 06/28/10
Posts: 1288
Loc: Land of Tree Huggers
I just accepted an order and there was a note (with spelling errors) instructing somebody, not sure if it was me, to send a copy off the BPO to the borrower and had his email address in there.

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#445532 - 05/14/15 05:38 PM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
BPOMonkey.com Offline
Member

Registered: 05/14/14
Posts: 26
Loc: At the Keyboard
I can say that they, at least now, are paying similar to the way they have always paid, and they do send a similar direct deposit notification email as well.

And if anyone's interested, we do have auto-accept working on this new platform also.

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#445586 - 05/19/15 07:19 PM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
Serg Offline
Member

Registered: 06/26/09
Posts: 35
Loc: Belarus In US
Can you please pm me the new Altisource platform web site ?

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#445889 - 06/08/15 11:51 AM Re: Altisource New Platform [Re: Serg]
reolady123 Offline
Member

Registered: 01/09/11
Posts: 215
Loc: illinois
The new platform is not rolled out in all states. An agent that I know in California was still getting orders in the old site last week.

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#445909 - 06/09/15 06:48 AM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
BPOMonkey.com Offline
Member

Registered: 05/14/14
Posts: 26
Loc: At the Keyboard
Actually, some of our California agents have already started to get orders on the new platform yesterday (6/8). So, it's coming...

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#445989 - 06/14/15 02:29 AM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
12 step 4 BPOs? Offline
Veteran Member

Registered: 06/28/10
Posts: 1288
Loc: Land of Tree Huggers
Actually they were using both. Last week I was getting orders on BOTH sites.

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#446238 - 06/29/15 06:43 PM Re: Altisource New Platform [Re: BPOMonkey.com]
LojoRepo Offline
Junior Member

Registered: 03/18/08
Posts: 2
Loc: Ohio
Can you send me the link to new platform..thanks

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#446239 - 06/29/15 07:04 PM Re: Altisource New Platform [Re: LojoRepo]
reolady123 Offline
Member

Registered: 01/09/11
Posts: 215
Loc: illinois
I just noticed that the Auto refresh button is grayed out on the new platform. Is that the same for anyone else?

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#446243 - 06/30/15 08:30 AM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
sracey Offline
Junior Member

Registered: 03/23/15
Posts: 1
Loc: Canton, OH
It is showing gray for me as well. I thought it was just me but I guess not!

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#446244 - 06/30/15 05:15 PM Re: Altisource New Platform [Re: sracey]
reolady123 Offline
Member

Registered: 01/09/11
Posts: 215
Loc: illinois
Okay now I am seeing orders for BPO's for $26. I called and asked if it was a mistake. LOL. He just kept saying, 'oh just decline it with comment and ask for more if you want more'. Wow

Sometimes I ask questions just to hear the answer or to let them know that it is an issue


Edited by reolady123 (06/30/15 06:35 PM)

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#446276 - 07/03/15 09:52 AM Re: Altisource New Platform [Re: reolady123]
SoFLBroker Offline
Member

Registered: 04/20/07
Posts: 170
Loc: Florida, Treasure Coast
Originally Posted By: reolady123
Okay now I am seeing orders for BPO's for $26. I called and asked if it was a mistake. LOL. He just kept saying, 'oh just decline it with comment and ask for more if you want more'. Wow

Sometimes I ask questions just to hear the answer or to let them know that it is an issue


I had planned on calling them, considering this is my first day off in months, to find why I'm not getting emails etc, but for $26 and having to ask for more...I don't have that kind of time.
_________________________
Selling Foreclosures from the Treasure Coast to the Palm Beaches!


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#446301 - 07/05/15 10:33 AM Re: Altisource New Platform [Re: SoFLBroker]
reolady123 Offline
Member

Registered: 01/09/11
Posts: 215
Loc: illinois
Yes, it is true. I was tempted to take one very close by $26 order to see if it was maybe a simple inspection report.

But, I called back to ask if its a new, maybe abbreviated report with no comps. He stated that its the same old form. I thought so. I will not do a $26 order. I told my son about the $26 orders and told him that I do not have India's cost of living here in Illinois.

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#446318 - 07/06/15 05:38 PM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
jbt4re Offline
Major Contributor

Registered: 03/04/07
Posts: 2079
Loc: SWI
After the fee they charge for processing it, it will be less that $26. I stopped working with them last year when I had issues getting paid on a couple of orders that sat in QC for months on end. That and they want to be named as an additional insured on my GL insurance at a cost to me. Not gonna happen, they have enough financial woes going on right now, not letting them come after my insurance when it all falls apart.

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#453823 - 08/08/16 06:47 PM Re: Altisource New Platform [Re: 12 step 4 BPOs?]
Lisa Hedrick Offline
Junior Member

Registered: 01/29/16
Posts: 2
Loc: San Francisco Bay area
can someone provide a link to the new platform - or is it just new software? I've been a vendor and reo agent with Ocwen/AltiSource for years and years but took 5yrs off for health and personal reasons.

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