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#428667 - 09/24/13 01:46 PM Main Street
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Just dumped 100 BPOs in my area....these had better not cancel.

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#428668 - 09/24/13 02:05 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
they dump thousands all at once, and the system locks up. Most would know that would happen. Not certain why they would do that.

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#428687 - 09/25/13 02:46 AM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Well, I accepted a bunch of these jobs. These guys are a small company with very little in terms of network, server, etc. Trying to say that they do not have the platform for all of these agents to get these orders done. They have sold 900 tickets to a 200 seat general admission show. Meanwhile, you better get your orders submitted in time! The system in place at MSV/Red Bell/BPO Fulfillment/whatever their name is will not support what they are asking people to do.

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#428695 - 09/25/13 04:04 AM Re: Main Street [Re: smg]
12 step 4 BPOs? Offline
Veteran Member

Registered: 06/27/10
Posts: 1290
Loc: Land of Tree Huggers
THis is crap. My score is crap anyway and I am trying to get it up...but I have seven orders I can't submit!

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#428698 - 09/25/13 04:18 AM Re: Main Street [Re: smg]
RealityRealty Offline
Member

Registered: 06/15/06
Posts: 80
Loc: By the Bay
Just got a ton. I accepted one, lol! Will see what happens. Don't want to tie up all my time in there.

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#428708 - 09/25/13 07:36 AM Re: Main Street [Re: smg]
iTSSold Offline
Member

Registered: 11/05/07
Posts: 193
Loc: NY
This Blows! Wasted almost 2 work days and was only able to submit 1 order(!). They tell me its working, just slow - It. is. not. working!

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#428710 - 09/25/13 07:57 AM Re: Main Street [Re: iTSSold]
cinloo Offline
Member

Registered: 11/03/06
Posts: 346
I just cut my losses by moving on. Not worth the hours I have spend trying to complete the 2 I accepted. Emails bounce back, put on hold with phone calls....no way to contact them to communicate or ask for extension. They should tell us up front that they want comp photos, MLS sheets and cut and paste MLS comments. Are they out of their minds with a website that cannot handle a massive blast. Good luck to any self-respecting agent that accepts one of their BPO'S.

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#428711 - 09/25/13 08:01 AM Re: Main Street [Re: cinloo]
FIJIMAN Offline
Veteran Member

Registered: 12/19/05
Posts: 543
Loc: Orange County, California
Their IT department should be fired for not allowing servers to handle this blast load.

Im moving on as well, no plans on getting the 4 orders I accepted back soon. Luckily in only to pics of 2 and they were very close.

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#428712 - 09/25/13 08:41 AM Re: Main Street [Re: 12 step 4 BPOs?]
Analog Man Offline
Major Contributor

Registered: 07/22/07
Posts: 2063
Loc: Tampa Bay
Originally Posted By: 12 step 4 BPOs?
THis is crap. My score is crap anyway and I am trying to get it up...


Does score/rating really matter with them since they are a blast company? I've never heard of any type of direct or preferred assignment order distribution with them. So IMO it's simply a pass or fail thing.


Like others, the few accepted orders that I took with them yesterday are quickly becoming very low priority. I am starting to get busier again with my main mills. My BPOs due for MSV will be submitted in accordance with the functionality of their web site, while not sacrificing my deadlines with my much better mills.

In other words, I'll get to them when I can. If they get reassigned in the process, I promise not to cry myself to sleep. evilsm
_________________________
Music is the only sensual pleasure without vice. (Samuel Johnson, English Poet 1709-1784)

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#428717 - 09/25/13 10:51 AM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Pretty suprising they do not have the business sense or professionalism to send out a global email to their agents. Certainly they are smart enough to have a distribution list with them all on there, right? I have been calling, the phones are jammed. An email would alleviate that problem. Nope, that makes too much sense.

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#428719 - 09/25/13 11:58 AM Re: Main Street [Re: smg]
Joel33 Offline
Member

Registered: 03/24/11
Posts: 123
Loc: UT
I hesitate saying anything, but thought I would just jump in.

All of the system issues have been resolved - the speed is back to normal and MSV is alive again.

Joel

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#428720 - 09/25/13 11:59 AM Re: Main Street [Re: smg]
Joel33 Offline
Member

Registered: 03/24/11
Posts: 123
Loc: UT
Oh yeah, scores have not been affected, timelines will be extended. We will work with the agents.

Also, smg, we would have sent out an mass email but were afraid it would tax the servers even further and make us dead in the water.

Joel

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#428722 - 09/25/13 12:48 PM Re: Main Street [Re: Joel33]
Jwalkbpo Offline
Member

Registered: 10/04/09
Posts: 312
Loc: MI/OH
You're dead in the water as a company already, you just don't know it yet apparently. Your reputation is already garbage here due to MSV's prior conduct and awful treatment of agents, so good luck. I don't even allow your incessant phone calls to get to voicemail, I just answer and hang up.

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#428723 - 09/25/13 01:00 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
If the site is fixed, it keeps knocking me out. My data is saved, my order is 80% done. Half of the saved data is gone. So, your idea of fixed and mine are different. I appreciate you stopping in here and giving us an update Joel, but man is this company and this project a mess. You already require more than other mills and you pay slower. Add in having to reenter data to the mix.
Good times.

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#428724 - 09/25/13 01:02 PM Re: Main Street [Re: Joel33]
Analog Man Offline
Major Contributor

Registered: 07/22/07
Posts: 2063
Loc: Tampa Bay
Originally Posted By: Joel33
Also, smg, we would have sent out an mass email but were afraid it would tax the servers even further and make us dead in the water.

Joel


The "server" had no problem sending me an e-mail this morning reminding me that my orders are due tomorrow.
_________________________
Music is the only sensual pleasure without vice. (Samuel Johnson, English Poet 1709-1784)

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