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#428725 - 09/25/13 06:15 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
I never even got a confirmation email on any of these orders. I have pics of all of these and I am going to try to do them. But, at some point I will most likely give them back and just take my time and gas losses. It is just not worth it to have to spend three hours on a one hour BPO. MSV is simply not equipped for a bulk of orders like this. When one gets done and it is time to add comments, how much interest do you have in telling the story of the property? If systems and forms behave properly, I spend a good amount of time putting good notes and detail into an order. After going through all of this? Absolutely not. I just want to get through it as it took three times as long....due to MSV.
The end user gets an inferior product due to the mill(MSV) not being able to support the demand it received.

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#428726 - 09/25/13 06:15 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Please leave this thread public. No reason to hide any of this.

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#428727 - 09/25/13 06:30 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Can somebody please tell me what "markenting" is? That is in the neighborhood section. That spell checker must be sleeping on the gig. If I am a large lender and giving an order like this to a BPO provider, I would expect the spelling to be correct on the forms.....

Professionalism.

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#428730 - 09/25/13 09:11 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Oh my goodness. Now they are blowing up my email . I have received over 85 messages about BPOs that are due. They are sending the same message over and over. As I type this, they sent 15 more. These guys are just a mess.

On a separate note, special instructions are not asking for the MLS printouts. That is for one client of theres, Carrington. These orders do not require the MLS docs. That option is there and it would be nice to add them, but no thanks.


Edited by smg (09/25/13 09:16 PM)

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#428731 - 09/25/13 10:34 PM Re: Main Street [Re: smg]
FIJIMAN Offline
Veteran Member

Registered: 12/19/05
Posts: 542
Loc: Orange County, California
Originally Posted By: smg
These orders do not require the MLS docs. That option is there and it would be nice to add them, but no thanks.


I actually called to confirm this...FINALLY got a live body who did say they are not required although I didn't feel to confident in his answer, seemed like he was just reading the same email I got in the first place. I didn't want to submit these orders and then get conditioned to upload all the MLS which is way too much work for 45 BPOs that have already taken waaay too much time

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#428771 - 09/26/13 09:47 AM Re: Main Street [Re: smg]
Joel33 Offline
Member

Registered: 03/24/11
Posts: 123
Loc: UT
As an FYI, we were not sending out emails while the system was jacked up - we are sending them out now.

You are correct these particular orders do not require MLS sheets, but you may upload them anyway.

When we rolled out the fix yesterday, it wouldn't be active in your browser until you clear chaches and refresh the screen. Ctrl-f5 or simply shutting down and restarting normally will achieve this.

Joel

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#428785 - 09/26/13 12:14 PM Re: Main Street [Re: Joel33]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
I just love the unlock feature...said nobody ever.

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#428812 - 09/26/13 06:58 PM Re: Main Street [Re: smg]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Now they just sent these emails out....

------------------------------
Our records indicate that the above mentioned order is now past due. At this time we need to hear back from you with the completed order no later than Sep 26 2013 5:40PM MST to avoid reassignment. If the order is reassigned you will not be compensated for any services you have completed in relation to this order.
If you encounter any issues that would cause you to be delayed beyond this extended due date please contact us immediately. You can contact us via phone at 801-488-4639. Please note that all incomplete and/or late orders are subject to reassignment and do affect your status with our company which may affect your ability to receive future orders.
------------------------------------
Now, two things come to mind.
1) You can not call or email this company. They are a mom and pop shop and the phone lines are jammed. They do the "call and let us know" piece, except once again they are not setup for the volume of calls they are getting. They will not provide a contact email address.
2) The due dates should automatically be extended as THEY are the sole reason these are due. They were not able to live up to their end of the deal and provide support. Half of the 48 hour time frame on these was not do able because of them. Do they think our schedule is so flexible that we can just push everything aside cause their system now functions? I had X amount of time set aside for these. Now they can wait.

This is by far the most unprofessional group I have dealt with since I started doing BPOs many years ago.


Edited by smg (09/26/13 06:58 PM)

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#428833 - 09/27/13 12:04 PM Re: Main Street [Re: smg]
KoDa Offline
Member

Registered: 03/08/08
Posts: 118
Loc: New England
Down Again??? I just lost all comp data upon trying to save. Great.

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#428837 - 09/28/13 12:59 AM Re: Main Street [Re: smg]
REOGuyNTheIE Offline
Member

Registered: 04/16/09
Posts: 33
Loc: U.S.A.
They sent me about 15 requests last minute today for $30 exterior BPO's due Sunday...NO thanks.....

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#428840 - 09/28/13 11:57 AM Re: Main Street [Re: smg]
Artiste Offline
Major Contributor

Registered: 06/12/06
Posts: 2367
Loc: Arizona Bay
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO
_________________________
Let's take back the real estate between our ears and get green like a sonofa$%^&*

NAFTA is over!!
(if you want it)


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#428842 - 09/28/13 12:15 PM Re: Main Street [Re: Artiste]
Analog Man Offline
Major Contributor

Registered: 07/22/07
Posts: 2045
Loc: Tampa Bay
Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs


There is an important point to make there Ariste. As the housing market continues to recover, more and more agents will abandon the BPO niche to earn the multi-thousand dollar commission checks. So these sub-par BPO fees will no longer fly.

Landsafe recently announced a modest BPO fee increase. I am hopeful other mills might follow suit. Even if they don't, I really don't see garbage fees offered by companies like ORT and MSV (if that $30 fees is correct) to be accepted by anyone who much evaluation experience or merit.
_________________________
Music is the only sensual pleasure without vice. (Samuel Johnson, English Poet 1709-1784)

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#428843 - 09/28/13 12:19 PM Re: Main Street [Re: Artiste]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
IF I am a client of these guys, I am going to be concerned about the integrity of the product I am receiving. If the provider does not have enough where with all to even proof read their form, how well with they check the orders for errors? They have spelling errors(markenting), ask questions like "Who is likely owner?" and the choices are owner(?) and tenant(investor?). Items like that will send a client the message that this company is not at all conscientous.If they think a client like B of A does not notice spelling errors and questions that make no sense, they are mistaken. It just shows they did not even check the forms before releasing them, a lack of care. Apparently, quality is not high on their list. Not to mention, once you start dropping fees down to the $30/range, they are accepting the fact that only inexperienced agents will be doing reports. The "get what you pay for" piece rings really loud in that instance, good comments and experienced BPO agents will not be involved in those orders. A $30 order will be a rush job, agent will cut as many corners as they can get away with. Order quality and integrity will be compromised. As mentioned, quality is not a priority with these guys.


Edited by smg (09/28/13 12:34 PM)

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#428844 - 09/28/13 12:35 PM Re: Main Street [Re: Artiste]
smg Offline
Major Contributor

Registered: 02/16/06
Posts: 2823
Loc: United States
Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO


Shouldn't it be $6000/3% or half of the commission?

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#428846 - 09/28/13 04:06 PM Re: Main Street [Re: smg]
Artiste Offline
Major Contributor

Registered: 06/12/06
Posts: 2367
Loc: Arizona Bay
Originally Posted By: smg
Originally Posted By: Artiste
"Delete! Delete! Delete!" is what I did to their HUMILIATING $30 requests

One $200,000 home sale is = $3,000 (one fourth of the commission)
or 100 Mainstreet BPOs

If Mainstreet gives you a 10%/yr raise it will take you nearly 5 years to get $50/BPO


Shouldn't it be $6000/3% or half of the commission?


It's the net amount to the agent after a 50/50 broker split so that's the LEAST an agent could earn - many agents have a better than 50/50 split, of course.
_________________________
Let's take back the real estate between our ears and get green like a sonofa$%^&*

NAFTA is over!!
(if you want it)


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