I've had a couple of listing with them and it can vary greatly. They switch Asset Managers sometimes, and you don't always know right away. I have had them switched 3 times just during redemption, and then again after it was listed, so you always have to keep track of who currently has it or else you won't get a response. If you keep on them though, you usually can get a decent response time. But as with anyone, it depends on how well the AM works.