So many printer/scanners only do one page scans then I gets 30 page pdf sent in. I think with I pad and such we are on the verge of paperless.
Probably more of the "illiterate" problem again, lol as I know most of relatively newer models have multiple options for the scans, my Samsung for example allows me to save them all to one or single output even allowing me to specify file type of save, pdf, tif, jpg etc. Probably boils down to agents just not bothering to understand their printer/scanner.