Rental property management in San Diego is a business that constantly deals with people. If you don't like people, they will sense it and offer resistance to whatever you want them to do. And good property management needs to be able to garner the cooperation of the tenants. Here are a few ways to improve your ability to gain cooperation rather than antagonism from the people you serve:
Start calling people by name. In a very large complex this may be challenging, but start by adding one name per day. This shows that you recognize each resident as an individual, not just the tenant in Unit 200.
Find an aspect of their behavior that you can compliment. It might have to do with their following certain rules, paying the rent on time, helping a neighbor or the way they take care of their children. You will set yourself apart from any manager they ever had. Your purpose is not to be their friend, but to be the kind of human being who will engender cooperation.
You do want them to like you and respect you, and this is best accomplished by being the type of person who exudes warmth and respect towards others.