I've decided to finally follow a system and am currently making up a form for all my past clients. I am looking for testimonials along with answers to specific questions such as would you recommend me to friends/family; Is there anything I could have done better etc..

I've come up with a few of the basic questions already but am wondering if I am missing any key questions.


What are some of the questions you ask on your feedback forms?

Any suggestions?

(The search feature here did not turn up any relevant topics. My apologies if this has been discussed before.)

I don't use feedback forms - heavens, I'm afraid of what their responses would be. It would seem logical to do it immediately after a transaction, but to do it months or years passed the closing date - do the clients really care at that point?

I have one client who once a month I was emailing sales data for their neighborhood and they recently opted out. Their closing was six years ago. We had a good relationship and I fought for them on several occasions of negotiations. I think because the market is not so good, they are not that interested in what's going on since they are moving anywhere soon; but, if they have just one more child (up to 3 or 4 already), a bigger home may be in order?!!!

Sorry, I just don't use feedback forms. Perhaps it would be better to visit them a week after closing (if they are local) and sit down and talk to them because you can't defend yourself in a returned form.

If an Agent or Broker is showing homes based on commission and not what’s best for the buyer then I don’t see that person in business much longer.

I just simply ask if they would mind writing a referal I could use. I provide them a form with a few examples on it to help get them started.

I ask them to rate my service, communication, & knowledge. Ask what they liked best and least. Ask what they thought of my vendors. And if they were happy, I ask for a review on a public site.