Do you have it in writing? This is the first hard lesson in real estate. If it's not in writing signed by all parties, then it does not exist.

I am very spoiled because my brokerage offers very good FREE training to us. The broker and his partner feel it is their duty to train us to be successful; they (smartly) figure that a well trained agent will bring more money to their office in the long run.
Please remember too that KW is an independent franchise so how one office is run may not be the same as another office. At least that is my understanding - and that will be true of ALL franchises like C21, Coldwell Banker, Weichert, RE/MAX, etc.