I agree. This is an agents forum, hence the name. Coming in here from the other side is perfectly cool and as mentioned, I have gained some info from those that have come in and had dialogue with us. Coming in from the other side with a confrontational, condescending attitude will undoubtedly alienate you from most or all of us. What good does that do?

Funny, had to respond to the comment re agents who cant tell the difference between a condo or townhome. The legal definition actually varies considerably accross the country.
In some areas a townhome property means the land is owned, in others the land may not be owned as in a "condo". Pretty common to see a property legally classified as a townhome if it is a 2 story attached property independent of land ownership in many areas of he country.
(I'm assuming thats the issue you may be able to enlighten me differently, but the principle is the same, many differing laws, rules, accepted practices in different places)

Thus the agent's definition may be quite accurate for his area,, but different from your companies criteria. Doesnt make him wrong. just differing from your criteria which may need clarificaton.

Stew,

Very good point. As a QC'r you learn quickly that a duplex means different things in different places. After about the first 20 rural orders, you learn that they consider anything with a farm house 'Ranch' for style.... even two stories because they are on acreage and considered 'A ranch'. So having to explain that our client that sits in downtown CA doesn't consider the style 'Ranch' as requiring horses or crops is just part of the job. It doesn't make the agent or the company wrong. Just teaches both parties about how to communicate what is there in a way the client understands.

About QC reading notes it's the same thing. Sometimes agent’s notes are there but they are not conveying things in a way the client will understand. Some clients require more detail. I get agents that submit the note 'Best Comps available' but my clients are very specific with the fact that they need to know why these are the best available. It's kind of a given already that you should use the best available comps. Why would you use the comps that are not the best available? But why is generally the reason. Sometimes it's best to keep it simple. Things like 'Searched up to 2 miles due to lack of inventory' Will say more than an entire paragraph on the condition of the market and rates of decline.

J~

Wow I see nothing has changed. More of the same.

I have said it again and again that BPO's for mills will be more work and less pay.

I only do work for companies I have been with for years and years that pay well.Now that the mills have almost hit a bottom on the fees they are pushing the envelope on what they can dump onto the BPO agent with requirements and extra junk.

The sh*t rolls downhill and the agent is at the bottom.