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#328388 - 02/24/10 10:10 PM How often do you give update clients?
Broker514 Offline
Member

Registered: 01/10/09
Posts: 108
Loc: Montreal, Quebec
I currently have three listings and am working with several buyers, I pay more attention to the listings since I have a contractual agreement with them and provide them with regular (weekly) updates via phone, e-mail and even text message to show them I am on top of my business even if nothing has transpired in that time.

How often do you update clients?

Discuss!

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#328409 - 02/25/10 07:58 AM Re: How often do you give update clients? [Re: Broker514]
REODayton Offline
Major Contributor

Registered: 07/27/06
Posts: 3699
Loc: Dayton Ohio
I ask how often they want updated. Standard for me is every 7-10 days. Somewant updated less, some only want updates if something important is happening. I prefer email but I let them decide the manner of update.

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#328425 - 02/25/10 09:10 AM Re: How often do you give update clients? [Re: REODayton]
super realtor Offline
Major Contributor

Registered: 05/01/05
Posts: 8476
Loc: georgia
I use to do it every 2 weeks manually. As my listings have built up I now make a secure page on my website they can log into that shows the activity everyday to market their listing. They can go in at their leisure and look at it.

Of course if we have an offer,showing,etc. then I will call but general things to know what is going on they can view online.

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#328428 - 02/25/10 09:19 AM Re: How often do you give update clients? [Re: super realtor]
REODayton Offline
Major Contributor

Registered: 07/27/06
Posts: 3699
Loc: Dayton Ohio
My brokerage about to unveil such a system Super. Sounds like a neat set up. Do your clients use it?

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#329609 - 03/04/10 01:17 PM Re: How often do you give update clients? [Re: REODayton]
Maui Offline
Moderator
Veteran Member

Registered: 01/13/10
Posts: 726
Loc: Maui, HI
I like the idea of a secure page on your site. What was the cost of setting that feature? Do clients use it regularly?
_________________________
Visit a Maui Blog , then view our ActiveRain page and Maui Wordpress Blog for local events and market stats. View one of the best values of Maui luxury real estate in this Honua Kai Condo For Sale.

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#329671 - 03/04/10 07:25 PM Re: How often do you give update clients? [Re: Maui]
super realtor Offline
Major Contributor

Registered: 05/01/05
Posts: 8476
Loc: georgia
0.00 cost and a little time setting it up. With my website system I can set a page to private so it is not indexed by search engines.

The page has a login on the page to access it for the seller.

I was updating clients every 2 weeks so I have just started using it. I can track how many hits the page gets every day to see if they are using it.

Soon I am going to hire a full time web person to run all my inputting to my websites,listings,contact manager,etc.

I am just to busy going on meetings and writing up listing agreements and contract and making phone calls.

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#329788 - 03/05/10 02:33 PM Re: How often do you give update clients? [Re: super realtor]
Sansoni Home Offline
Member

Registered: 11/18/09
Posts: 57
Loc: Atlanta Georgia
I like to update the clients once a week. This keeps them from calling me and they expect my call for the update.

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