As mentioned before, agency upboarding procedure is supposed to allow for the first agent in the office to be entitled to the first cold call. Don't know if there are any Dept. of State rules on this or ways to monitor this while physically in an agency. rpg
I have never been in an office where calls where handled the way you describe. Usually, an agent has 1/2 the day or the whole days worth of calls. Every office has their own policy and it is of no concern to the real estate commission how it is enforced.
What you are describing with short sales does not happen here. Our short sales take forever to close and most of them don't close. 10% of the short sales that went under contract last year got foreclosed while the buyer was in the process of buying.
Sounds like you need to change agencies.