Truth spoken there. I have never paid (never knew how, never asked) and just got off the phone with them after getting a super secret secure email. I am surprised they let it go this long. She said I was 120 days back, but it has to be more like 600 or 700. I am putting a check for $200 in the mail to them today.

Does anyone have a contact email or phone number for them? I have lost my log in pasword. They don't have a forgot password link for me to request my info. Any help would be appreciated.

Does Bank of America Direct use the LPS management system? My asset manager is not responding to phone calls or emails.

If they do use it, how do I set up an account?

@gregmasson - try rhis link for the info

https://reoregistration.lpsdesktop.com/Support.asp

Thanks for link.

Thanks jbt

Just used this system last month for the first time on a BOA asset and they paid the first invoice in three weeks with no issues. However, every time I create a new invoice it says "possible duplicate invoice" and creates an exception. I'm using a different vendor # and invoice # each time. Is that normal?

Hi Chris39,
If you are having to separate services/utilities in LPS (i.e., Gas/Electric, or Water/Sewer) but they have the same service dates the message you are getting is totally normal. Just make sure to check your invoices in 24 hours to make sure the processor does not need you to change anything. When you log in it will tell you if you have a "resolution".

the servicer sets the parameters for that alert and others..is it New Vista? they have their system set up to automatically generate that message whenever you upload a new invoice within 30 days

Thanks folks. It is New Vista so that must be what's going on.