Every agent who has met an owner or listing agent at the home for an interior inspection, has probably been thru something similar. Sometimes the listing agent meets me and hands me his comps. More times than not he will tell me the offer. It's hard to just look at someone and not say anything, or "I can appreciate your efforts, but I do not need them, I am a licensed agent with access to the MLS and tax records."
Short sales are many times long drawn out ordeals that make owners and list agents alittle crazy. Both parties would like to see an end to their problem of getting the house sold. Desparate people do desparate things. They can't control what the bank is doing and they are hoping in someway,someone else can. I can see how they are hoping that I'm the one that might have some sort of "power" to get the deal wrapped up.
Unfortunately we know that we don't have any control over what's going on their end. And our obligation is to the company that hired us. The less said the better, you don't have to explain anything to the owner or the listing agent. Because you're a realtor you might feel some need to engage in some kind of "real"conversation, don't. Try not to say anymore than you have to; although I offer my card, I can see that perhaps I should offer it only when asked.
If the situation merits it, and I feel someone has crossed the line, I have called my employer and stated what occurred. I try not to over dramatize the facts. Listing agent met me at the home and attempted to supply me with details of the offer and comps. Comps provided by this evaluator were based on fair market values in the current market.
You know when someone has crossed the line. You also know what your job is and who is paying you to do your best work. You are not part of any negotiations in this deal. (Sometimes we see the other side too, the company that hired us questioning our values and we don't like that either! Maybe there are two previous bpos that don't support YOUR values and that can turn out to be a little crazy too! In either case, you will find that the more someone tells you what to find, the more you distracted you will become in performing YOUR job.
The sooner you take your job as a bpo agent more seriously ( ie you forget that it's only 80 bucks, and take the easiest way out) the sooner you will become more confident about the work you produce.
In my opinion ( no pun intended) the hardest part of the bpo is finding the comps, once I find the comps based on the subject's parameters and sometimes that took hours in the beginning filling out the form, is a piece of cake.
This may have been more infor than was called for but it wasn't that long ago that I was met for the FIRST time by a listing agent or intimidating owner. Same with QC,it's also a little intimidating to be told there is another bpo that doesn't match up with your values, and be asked if you might need to change something on your report.
The more experience you get, the easier it is to define your work.
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Licensed Realtor since 2000