How can anyone use this type of system if a provider has requested you should not? Even if you get away with it, you are cheating. I am still functioning quite well without it. I have seen declines in some companies. But I make my numbers up in other places where I have earned an advanced window to accept first.

Well, people "can" use it because they get away with it. Most of the major providers have asked agents not to, they have threatened to fire, they have indeed fired, yet people still use it. I don't want to get fired so I don't use it. Bigger than that is the fact that I have agreed to follow their "house rules" in order to work for them. Whether or not auto accept is cheating(and I do not have a problem with the concept at all), if I agree to do their work under their rules and use a system they do not approve of...its unethical.
Thats the part that is hard for me to get around. Some months back I had an interest in getting more work, using an auto accept system....I am glad I didn't.

Because I'm newer to this work, maybe I don't know where it was stated that you couldn't use an auto click program. How could I have missed something so huge?

EML had a blurb on their site for awhile stating that agents using auto accept software would be canned. It was a warning message when you first logged on. I asked about it recently. My contact there told me yes, you would be fired. He said they were having trouble detecting, but folks would be fired if it was determined they were using it. Mark to market has been vocal about firing people as well.I think we know how Main Street feels about it, MSVJ has been pretty vocal. All that said, I am not preaching as I personally see nothing wrong with the technology and think it allows a person more opportunities to get work and focus on doing the work itself. But, it is a fact that the three I just mentioned have been pretty vocal about not wanting their people to use it...so I don't.

It would be company by company. I don't pay too much attention, since I don't use the software, but didn't eml make it pretty clear? From what I have read on here a few other providers also made it clear the agent should not do use it, like smg was reporting. I have read where some agents call in and ask specifically about their program. If it were me, that is the approach I would take.
My question was more to those who use the software in instances where they know they are in violation of a providers rules, but still do so because they are (or think they are) getting by undetected. Isn't that cheating since the rules are being willfully violated?

Short asnwer is yes. If the provider states they do not want these types of programs wrong and the agent continues to use them, I would call that cheating and definitely compromising your ethics. People justify it in their heads.they get more work, their service does not ping the providers servers, their service is not "auto accept" so its okay, etc. The bottom line is that providers have asked for this not to be used and been pretty vocal about saying people would be fired.....thats enough for me. To answer your question Doin BPOs, Yes its cheating if they ask you not to do it and you do it anyway.

One reason I don't use it is this... don't you lose discretion? I don't accept every order that comes in the house. What happens when you look up and you just accepted 5 times more than you can handle in places you don't want to service? I have companies that do not always go by my zip codes. If they shot me a nut ball order, I accept it via software, then I have to do it or call in and cancel. Most companies penalize for reassigns.

Doin- I agree! There are plenty that could be captured with software that I would want to turn down. I am on auto-assign with one company and got 3 today, only one I would have willingly accepted. The other two are gonna be tough!

So if you cannot get an order anyway, then should you try the autoaccept program to get your foot in the door?

I have been a member of REOTrans.com for years, but never get a BPO order, even when I am right there lurking, because of the auto accept progrms being used by others. They do not seem to get fired at all.

How do you KNOW its auto accept?