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#294484 - 06/11/09 12:57 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: TxRltr2]
Crazy 2 Offline
Veteran Member

Registered: 04/22/09
Posts: 540
Loc: California
If the bpo doesn't ask specifically if it's an REO- you can include that info in your comments for that comparable, etc. If the majority are short sales or foreclosures- that's the market snap shot you have to work with. That's the market here and avoiding those comparables would be giving the bpo an innacurate twist- imho.

Welcome to the forum! A big woo hoo on getting your first bpo orders. If you go through the pages of threads here you'll get some great information that will help you. You can also search the forum for more specific issues.

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#294485 - 06/11/09 01:21 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: Crazy 2]
TxRltr2 Offline
Junior Member

Registered: 06/11/09
Posts: 4
Loc: Texas
Thanks! I've done a little looking around here but will do lots more. Think this would be great to look at at night when I'm not distracted by the phone, etc.

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#294491 - 06/11/09 02:06 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: TxRltr2]
smiling jack Offline
Member

Registered: 02/07/08
Posts: 172
Loc: georgia
Holy Toledo...I never knew BPO's were that complicated so I will give you some good advice ( I think, I said this before and got bombed) Stay in the neighborhood if you can, if you can't, use age & distance. Get one better ond one worse, then find one that is the same on the sale side. Forget the list side unless there are REO's. Look out for the short sales for they will mess you up. They want an approximation of value and selling time. Actually that is a little out moded, in a depreciating environment; it is likely that the longer the time, the less you will get; but NEVER say that in a BPO. Also, always assume that the QC guy is merely trying to get this piece of paper past the next guy, just like you are.
All that said, best of luck and tell OCWEN to go to hell. Stupidest thing I ever did, but it was 2004 and who needed their little crap.

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#294499 - 06/11/09 02:43 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: ech0es]
Doin' bpose Offline
Major Contributor

Registered: 01/26/09
Posts: 2961
Loc: Old Dominion
Originally Posted By: ech0es
BUT ... getting back to what this post id meant to do ... help with any comp, qc or bpo issues, that many of us could help with, if we are given the right information.

There are too many guidelines that make no sense. There are too many qc requests that make no sense. And for the most lucky of us, there are reviwes or reconciliations for our own assets bpos that make no sense.

This thread is intended to attempt in helping us that need it. New or seasoned at this bpo craft all those appraisers are so envious about smile

LOL


What I have learned in my few months on the forum is when in doubt with an issue do the following 3 things and you'll probably be okay. I am sure others can add to this, but as I see it...

1) Refer to FAQs on the bpo/reo website and/or contact your AM/bpo provider to see how to proceed,
2) Use this forum, search function, refer to prior tips and tricks, start a thread if needed
3) Do what your gut says and comment about it as much as possible to explain why you did it and why it makes sense to have done it that way.
_________________________
Trust your Maker. Watch your manager.

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#294505 - 06/11/09 03:57 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: Doin' bpose]
curiouscat Offline
Member

Registered: 12/18/05
Posts: 127
Loc: IL
Last year, I had a drive-by order for an estate home on 1.5 acres. It was the beginning of the year. Absolutely no comps - most were either same-aged homes on .12/ac lots or 1+ acre lots with older and much smaller homes. I decided to use the larger lots and adjust for the homes with explanations. The VM was not happy with that and kept sending it back with QC comments. I called and told her the only other way was to pull newer homes on much smaller lots. She said that wasn't acceptable either and told me to research out further. I told her I checked a 5-mile radius and if I went out any further, I would be in the next city. I didn't think those would be appropriate and I'm sure that there probably weren't any comparables anyway. It was the time where nothing was selling. Anyway, we couldn't seem to come to an agreement on what kind of comps to provide. All she kept saying is that the customer is expecting this BPO and we need to produce one. I finally asked her to re-assign it as I was not able to find comparables. She had just sent me another order and said if she reassigned the order, she would also take the new one away. I'm like, whatever. Needless to say I haven't received any further orders which really kind of hurts because they also give listings. Oh well, sometimes, it just isn't worth the time working with people that are unreasonable.

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#294510 - 06/11/09 04:30 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: curiouscat]
Vermont Offline
Major Contributor

Registered: 04/12/08
Posts: 4725
Loc: Vermont's North-East Kingdom
I've probably commented using this phraseology with the QC of every BPO Firm out there. It works MOST of the time . . . .

"These are the best comparables available. We can make adjustments in value to correct for: GLA; Age; Lot Size; and Quality of Construction of the Comparable Properties; however, we cannot Manufacture or Clone Comparables which are EXACTLY like the Subject.

"My BPO is an “Opinion” of value expressed at this “Point in Time”, based upon an examination of those properties which currently populate the Marketplace. I cannot activate others to satisfy the needs of this BPO."
_________________________
Dale C. Hittle of GOLDEN RULE PROPERTIES in Glover, Vermont
Where We're Always Striving To Put Together "THE FAIR DEAL"

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#294516 - 06/11/09 04:46 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: Vermont]
ech0es Offline
Member

Registered: 05/14/09
Posts: 129
Loc: FL
LOL ... I like the "we cannot Manufacture or Clone Comparables which are EXACTLY like the Subject ... I cannot activate others to satisfy the needs of this BPO" part smile

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#294551 - 06/11/09 09:00 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: curiouscat]
Doin' bpose Offline
Major Contributor

Registered: 01/26/09
Posts: 2961
Loc: Old Dominion
Originally Posted By: curiouscat
Last year, I had a drive-by order for an estate home on 1.5 acres. It was the beginning of the year. Absolutely no comps - most were either same-aged homes on .12/ac lots or 1+ acre lots with older and much smaller homes. I decided to use the larger lots and adjust for the homes with explanations.



In this case I have almost universally found the house rules and you adjust for the value of the land. But they all seem to hate when you use new construction to comp out a older home.

Also wondering why the beginning of the year meant no comps. Is it since it is winter and the market is slow? I usually get approval to go back 1 year if market is slow.
_________________________
Trust your Maker. Watch your manager.

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#294575 - 06/11/09 11:51 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: curiouscat]
PacificBreeze Offline
Member

Registered: 07/22/07
Posts: 482
Loc: CA
Originally Posted By: curiouscat
I told her I checked a 5-mile radius and if I went out any further, I would be in the next city. I didn't think those would be appropriate and I'm sure that there probably weren't any comparables anyway. It was the time where nothing was selling. Anyway, we couldn't seem to come to an agreement on what kind of comps to provide. All she kept saying is that the customer is expecting this BPO and we need to produce one. I finally asked her to re-assign it as I was not able to find comparables. She had just sent me another order and said if she reassigned the order, she would also take the new one away. I'm like, whatever. Needless to say I haven't received any further orders which really kind of hurts because they also give listings. Oh well, sometimes, it just isn't worth the time working with people that are unreasonable.

Cat... I've run into a few instances where there were ZERO comps. I called the client and explained I searched beyond the radius scope (up to 5 mi for suburban and 30 mi for rural). I explained that I was certain my BPO would be rejected based on lack of comps and explained how far I went in broadening the search criteria. I tell them it needs to be referred to a "licensed appraiser" based on the necessity of expanding search criteria far beyond the acceptable scope of a BPO. I've been thanked for the opinion (of course after servere interogation about the scope of my search peramiters). They agreed that they would refer it back to the client for recommendation for appraisal servcices verses BPO service and I wasn't blacklisted for refusing to complete the BPO. I know... some clients just don't get it, but this response has worked for me. If you run into this situation again, try it.

I had another Interior recently... this was a CAN OF WORMS! I found out from the point of contact for access that it was being used for litigation purposes and she was expecting an appraisal! Called the BPO company and they said they were only approved for a BPO order, not an appraisal... they demanded I proceed. Got a call back again from the point of contact saying "go ahead... appt is now scheduled for such and such time... she agreed it was to be a BPO verses an appraisal. Got to thinking about this and I thought.... I'm doing a lousy $85 Interior to be used in court??? No thank you! Called back 24 hrs before the scheduled appt and said this should really be an appraiser's job if it's being used for litigation purposes... please re-assign. I said I was not comfortable doing a BPO for dispute between borrower & lender (I found this out from the homeowner when he called me to confirm the appt). The BPO client said they wouldn't want me to do an evaluation if I wasn't comfortable with the circumstances and they thanked me for my honesty. I thought for sure I'd be blacklisted but I still get the normal flow of orders from them. Sometimes we just have to say NO!!!! Even if the consequences mean the risk of losing the client.

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#345908 - 07/29/10 10:34 PM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: PacificBreeze]
ech0es Offline
Member

Registered: 05/14/09
Posts: 129
Loc: FL
Originally Posted By: PacificBreeze
Originally Posted By: curiouscat
I told her I checked a 5-mile radius and if I went out any further, I would be in the next city. I didn't think those would be appropriate and I'm sure that there probably weren't any comparables anyway. It was the time where nothing was selling. Anyway, we couldn't seem to come to an agreement on what kind of comps to provide. All she kept saying is that the customer is expecting this BPO and we need to produce one. I finally asked her to re-assign it as I was not able to find comparables. She had just sent me another order and said if she reassigned the order, she would also take the new one away. I'm like, whatever. Needless to say I haven't received any further orders which really kind of hurts because they also give listings. Oh well, sometimes, it just isn't worth the time working with people that are unreasonable.

Cat... I've run into a few instances where there were ZERO comps. I called the client and explained I searched beyond the radius scope (up to 5 mi for suburban and 30 mi for rural). I explained that I was certain my BPO would be rejected based on lack of comps and explained how far I went in broadening the search criteria. I tell them it needs to be referred to a "licensed appraiser" based on the necessity of expanding search criteria far beyond the acceptable scope of a BPO. I've been thanked for the opinion (of course after servere interogation about the scope of my search peramiters). They agreed that they would refer it back to the client for recommendation for appraisal servcices verses BPO service and I wasn't blacklisted for refusing to complete the BPO. I know... some clients just don't get it, but this response has worked for me. If you run into this situation again, try it.

I had another Interior recently... this was a CAN OF WORMS! I found out from the point of contact for access that it was being used for litigation purposes and she was expecting an appraisal! Called the BPO company and they said they were only approved for a BPO order, not an appraisal... they demanded I proceed. Got a call back again from the point of contact saying "go ahead... appt is now scheduled for such and such time... she agreed it was to be a BPO verses an appraisal. Got to thinking about this and I thought.... I'm doing a lousy $85 Interior to be used in court??? No thank you! Called back 24 hrs before the scheduled appt and said this should really be an appraiser's job if it's being used for litigation purposes... please re-assign. I said I was not comfortable doing a BPO for dispute between borrower & lender (I found this out from the homeowner when he called me to confirm the appt). The BPO client said they wouldn't want me to do an evaluation if I wasn't comfortable with the circumstances and they thanked me for my honesty. I thought for sure I'd be blacklisted but I still get the normal flow of orders from them. Sometimes we just have to say NO!!!! Even if the consequences mean the risk of losing the client.



Good to know that some bpo companies don't can you for refusing work that could get you in more expense than what you would do the bpo for smile

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#346781 - 08/06/10 12:43 AM Re: BPO guidelines and valuation issues - help with qc and comp selection [Re: Vermont]
bpo-university Offline
Member

Registered: 07/23/10
Posts: 26
Loc: Bellingham, WA
Although, I am not endorsed or affiliated with NABPOP, I would highly recommend adopting their BPO Standards and Guidelines. I've printed out a copy of both and keep them close-by when doing BPO's.

Lots of companies have already adopted their program in place of what they had before...thankfully! Thus making things even easier to learn because of having identical guidelines and requirements.

Here's to hoping more and more companies adopt the BPOSG as well!

You can google search them to find out more!


Edited by bpo-university (08/06/10 12:44 AM)

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