Its hard when you want to make a sale really bad to take control of the conversations. Many agents will let the client walk all over them because they fear they will leave if you stand up to them. However this is almost never the case. All the clients that I have had always end up being super loyal once you stand up to them.

She has put you in the position of being her assistant in her flipping business. You should never have shown any of her potential post-closing buyers the property before she closed on it. With REO properties, this is a liability-to-the-seller error.

A buyer does NOT have the right to go into a house (on which they have a contract) multiple times and whenever they want. They can do inspections. You might show them again (once) as a favor for measuring for their furniture positioning. There's a walk-through before closing. And that's it.

Anything else is a waste of your time as a SALESPERSON. You've already "closed" the deal by getting them to place an offer on the property and getting a signed contract. The rest of your job is administrative to get the transaction to the closing table on closing day.

Your buyer-client does NOT have the right to treat her soon-to-be-purchased property as her own (before closing day).

Her yelling is her outlet for her stress. In her case, she is trying to flip properties in a super-shortened timeline by doing actions that are not legal. And you're not "helping her".

Let her go.

One way to break a call is "I have to take the call on the other line".

Always follow up phone conversations with an email. In my experience, most banks will not except that you change financing.

Interesting to know what is outcome.

According to our contract it would be a misrepresentation of a material fact, when changing the offer from cash to financing, without the sellers written approval.

This time the thread was awakened after being in repose a full six(6) months !

Just saw this post for the first time. There was a guru for awhile that suggested you make all cash offers because you were trying for the cash price, and when you got that you would give a song and dance later and add a financing need to close if you couldn't find a cash buyer to replace you, or if the end buyer was going to finance.

As this buyer found out it isn't a really solid plan unless you can back it up if needed. From your description this honey slept through half the course or the guru was just that bad an advisor.