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#392461 - 10/20/11 05:20 PM Re: What questions should I ask a broker? [Re: Perky_REALTOR]
lindenmoe Offline
Veteran Member

Registered: 07/19/10
Posts: 816
Loc: jersey city
Originally Posted By: Perky_REALTOR
I'm not running anywhere. I'm at one of the top agencies in the MLS, making top sales - I have no complaints. This agency is tops because rather than focusing on "double ending" we focus on making sure the clients/customers get taken care of.

Novel.


uuuuum..im talking to the op....


the broker is stealing your leads..ruuuuun faster..

you should have a right to how your leads are handled..

not any ole agent hanging around the office..

I am not looking to double end..

Im looking to make sure my leads are handled with special care and get great service..

not just some agent hanging around for floor time..

what if your sign call is handled wrong by some bad agent...?

good brokers wouldnt try to use you to generate leads for weaker agents..
remax, keller williams, coldwell banker doesnt do this..
its not right..
you worked hard for those lisrtings..the leads should be yours..

you want some broker generating leads off your hard work?

it aint right. period. unless you say its ok.


Edited by lindenmoe (10/20/11 05:23 PM)

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#392468 - 10/20/11 05:53 PM Re: What questions should I ask a broker? [Re: TravisF]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7685
Loc: PA
I'm just offering a different POV - I think you are using rather inflammatory words - stealing your leads? really? If you are doing a good job of marketing YOURSELF they will call YOU not the office.

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#392469 - 10/20/11 06:11 PM Re: What questions should I ask a broker? [Re: Kristi Leak]
Don Price (Pine) Offline
REO-BPO-R.E. Mod
Major Contributor

Registered: 03/12/08
Posts: 3272
Loc: Pinehurst, NC
Originally Posted By: Kristi Leak
Quote:
you will not be at your first brokerage forever. get an email address taht WILL be with you forever.


This is really useful advice. Make sure you use an email address that you control entirely. Remember - if you leave the company, they might shut down your email address before you have a chance to let everyone know your new email. Be careful to hold onto your prospects and nurture them for a lifetime. Referrals are the way to go.


Thinking about his from a legal and Broker point of view - I would 'demand' all employees of a brokerage use company owned and managed email addresses. Thinking about it briefly - what if something happened to the agent and had several deals in the works that needed attention - I would think it would be the BIC responsibility to maintain the records.

It might be a good thing if brokers had a copy of all correspondence in this thinking to monitor correspondence.

But this is a double edged sword - if the agents were doing something the broker would rather have deniability in.

Something to at least consider - most certainly on house referrals given to an agent to be worked.
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#392475 - 10/20/11 07:31 PM Re: What questions should I ask a broker? [Re: Don Price (Pine)]
Perky_REALTOR Offline
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Major Contributor

Registered: 11/27/06
Posts: 7685
Loc: PA
In regard to that, Don - our office has certain requirements for every single file.

#1 - the broker has a copy of every file in the office. All files must have complete contact info in them for every person involved. All correspondence with a client ideally should be CC'd to the admin so that the broker's file is as complete as the agent's file (but admittedly that is not enforced, but I do my best to keep pertinent info cc'd to the admin so it can be printed and put in the office file.)

#2 the broker will withhold payment of commission if a file does not contain complete info - there is a checklist of everything he expects in the file and that includes all contact info for the client

This is for pending deals as well as for listings. Nothing is more frustrating than trying to get a showing appointment and you have to "call the agent" and the agent doesn't answer so you call the office and are told that they can't help you since the "agent has the file with him." Brokers that are too loosey goosey with their files are frustrating too....I think my broker is reasonable. Both he and his partner, the co-owner have been agents for lousy brokers as well. I think they run their office in a fantastic manner with the ultimate goal being servicing the clients first above all else- and if I ever left I would want to work for a broker w/ a similar policy system.

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#392477 - 10/20/11 07:42 PM Re: What questions should I ask a broker? [Re: Perky_REALTOR]
VABroker Offline
Veteran Member

Registered: 11/02/10
Posts: 848
Loc: Virginia
If one truly wants to control all their leads, they should go independent; otherwise, as others have said, each brokerage is different - go with the flow or move somewhere else or go independent, if qualified.

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#392485 - 10/20/11 08:14 PM Re: What questions should I ask a broker? [Re: Perky_REALTOR]
lindenmoe Offline
Veteran Member

Registered: 07/19/10
Posts: 816
Loc: jersey city
Originally Posted By: Perky_REALTOR
In regard to that, Don - our office has certain requirements for every single file.

#1 - the broker has a copy of every file in the office. All files must have complete contact info in them for every person involved. All correspondence with a client ideally should be CC'd to the admin so that the broker's file is as complete as the agent's file (but admittedly that is not enforced, but I do my best to keep pertinent info cc'd to the admin so it can be printed and put in the office file.)

#2 the broker will withhold payment of commission if a file does not contain complete info - there is a checklist of everything he expects in the file and that includes all contact info for the client

This is for pending deals as well as for listings. Nothing is more frustrating than trying to get a showing appointment and you have to "call the agent" and the agent doesn't answer so you call the office and are told that they can't help you since the "agent has the file with him." Brokers that are too loosey goosey with their files are frustrating too....I think my broker is reasonable. Both he and his partner, the co-owner have been agents for lousy brokers as well. I think they run their office in a fantastic manner with the ultimate goal being servicing the clients first above all else- and if I ever left I would want to work for a broker w/ a similar policy system.



all these rules apply in my brokerage as well. no argument.

however i spend my own money to generate leads.

if my broker wants leads for his weaker agents..let him pay for it. period.
I started my career with remax, they give the leads that belong to the agent to the agent.

it belongs to the agent. If I pay money to get listings and do postcards..etc to get buyers.

Why does the agent who spent nothing..and did nothing..deserve my leads..why?

as far as the broker goes..arent your splits enough? you want my leads too?

I think weichert is awesome, most of my friends in my market work therte..
but I always had a problem with them generating online leads from the agents listing..then selling them back to them..via extra referral fee..

Im young but cmon..i see what they doing. my opinion is its not right.

we already pay splits..you want our leads too? its unfair.

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#392492 - 10/20/11 09:06 PM Re: What questions should I ask a broker? [Re: TravisF]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7685
Loc: PA
Linden, he is paying for it. The signs are provided by him. The company website is provided and paid for by him (and only a handful of us have our OWN websites). The advertising in the local real estate guide are provided by him. The ad in the local newspaper is paid for by him.

If an agent wants they can buy their own riders with their name and cell phone number on there...they can buy their own signs with their name and cell phone number on there. They can do their own advertisements and every lead that calls in is screened "Where did you hear of us" and if they say they saw Perky Realtor's sign or ad they are sent to Perky Realtor. If they say they saw an office sign or ad then they are going to the floor time agent.

Like I said - if you are marketing yourself right the leads will call YOU direclty not the office or they will call the office and ASK FOR YOU. If they ask for you they go to you. Simple.

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#392493 - 10/20/11 09:10 PM Re: What questions should I ask a broker? [Re: TravisF]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7685
Loc: PA
I do not belong to the Weichert Lead Network any longer so I don't pay any referral fee. I really don't like the Lead Network for the reasons you mentioned and I have no real intention of joining it again. Nobody at our office pays referral fees for any leads that come through the office during floor time - only the W.L.N. leads.

I am not necessarily in love with Weichert for Weichert's sake either. I do like my office, my broker, and his partner. Remember I am not at a company owned office, I am at a franchise. All the Weicherts in NJ are company owned. I would never work for them.

In fact, I wouldn't necessarily work for ANY other Weichert office unless they were run like my broker runs our office. Weichert has some great points - but all the greatness in my office, IMHO is from my broker and his partner. I think we'd do just as well if we were C21 or CB ...


Edited by Perky_REALTOR (10/20/11 09:11 PM)

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#392516 - 10/21/11 04:43 AM Re: What questions should I ask a broker? [Re: TravisF]
PA Roadkill Offline
Major Contributor

Registered: 11/15/06
Posts: 2050
Loc: The Middle of the Interstate
For all of the talk about "my lead, my lead" everyone seems to forget that at the end of the day, everything you do belongs to the broker and is the responsibility of the broker.

Now most brokers want their agents to succeed so they don't place impediments in the way because in the long run, no one makes any money unless a house is sold. But there are still a few old fahioned control freaks that would rather enforce some archaic in-house rule (no personal websites, all sign calls go to floor agent, things like that). They still haven't gotten a grip on the new reality of cell phones, internet enable consumers and instant gratification.
_________________________
Broker-Owner Thirteen Years REO Experience
GRI,CRS,CRB,e-Pro

Some days I feel like the bug, other days I feel like the windshield



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#392528 - 10/21/11 07:26 AM Re: What questions should I ask a broker? [Re: Perky_REALTOR]
lindenmoe Offline
Veteran Member

Registered: 07/19/10
Posts: 816
Loc: jersey city
Originally Posted By: Perky_REALTOR
Linden, he is paying for it. The signs are provided by him. The company website is provided and paid for by him (and only a handful of us have our OWN websites). The advertising in the local real estate guide are provided by him. The ad in the local newspaper is paid for by him.

If an agent wants they can buy their own riders with their name and cell phone number on there...they can buy their own signs with their name and cell phone number on there. They can do their own advertisements and every lead that calls in is screened "Where did you hear of us" and if they say they saw Perky Realtor's sign or ad they are sent to Perky Realtor. If they say they saw an office sign or ad then they are going to the floor time agent.

Like I said - if you are marketing yourself right the leads will call YOU direclty not the office or they will call the office and ASK FOR YOU. If they ask for you they go to you. Simple.



ooooh that makes a difference..doesnt it..
Im with an independent..I dont pay commission splits..
So I have to pay for all my websites, sign riders, signs, direct mail, websites, ads..
everything you mentioned..I PAY for in my office..NOt the broker..
My broker does no marketing at all..
thats why Im so adamant about my leads coming to me..
because its my money..
I spend over $30,000 a year on marketing..
mostly direct mail, ppc, and local inserts in the local paper..
but my brokerage benefits through name recognition
cause thier name and logo is on everything I do..
I dont understand it..but lots of consumers call the office of my ads..cause I MUST have the brokerage number.

Maybe I need to do a better job of marketing..
thanks for the tip.

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#392533 - 10/21/11 07:56 AM Re: What questions should I ask a broker? [Re: TravisF]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7685
Loc: PA
We have to use the broker number too - but we can also add our own "Agent Direct" number - as long as it is not more prominent than the broker number (i.e. you can't have the broker number in fine print and your number in big bold print.)

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#392606 - 10/21/11 06:11 PM Re: What questions should I ask a broker? [Re: TravisF]
PaRealEstateAgt Offline
Member

Registered: 12/01/10
Posts: 90
Loc: PA, USA
Linden you could have the broker register a number under his name for you to use. This way you can get around the whole advertising the office number thingy. This will give you better lead capture for money. If you're advertising that much I bet you'll notice the difference.

You can try leasing the number to your broker and then paying a fee for him to register it. This will allow you to take you number with you if you happen to leave. Of course the broker will probably say no to that idea but always worth a shot. Other option is broker owns the number and now you're a slave to that number which is still profitable. I always say their is a solution to every problem.

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#393184 - 10/27/11 01:50 AM Re: What questions should I ask a broker? [Re: TravisF]
pdxchris Offline
Junior Member

Registered: 10/27/11
Posts: 2
Loc: Oregon
I would ask what training they provide and most importantly you should ask them what they do with floor calls. Do you get a share of the leads coming in through the main office? Many Brokers deal with this issue differently. Most good offices have fair ways to distribute "floor calls". This is especially important when you are first starting out.

[url=http://www.myportlandagent.com]www.myportlandagent.com[/url]

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#406621 - 05/11/12 06:32 AM Re: What questions should I ask a broker? [Re: TravisF]
KingofBPOs Offline
Member

Registered: 01/22/12
Posts: 55
Loc: Georgia
Ask him if you can keep all of your bpo money if you get into the foreclosure business. Because you should get into the foreclosure side of the business if you want to make money in this market
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King of BPOs




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