Del, FAS handles all of it. The re-key, lawn cuts, trashout, winterizations, etc. Didn't you get a FAS username and password when you signed up with AHMSI?

FAS handles ALL the peripheral work. If you get a task that you shouldn't, just make something up to clear task and make sure FAS actually is doing what needs to be done. They handle all the scheduling and billing. Other than only getting the 2% on listing side after offering just 2.5% for the selling side, they've been great to work with. Got 6 listings...sold 1 and have all 5 others pending. KInda worried I got them all at once and nothing else in the works currently, though, after these sell. Would love to see more.

Citi transferred assets to AHMSI. If you were not with Citi/GD you will not need the MLA for AHMSI.

All these posts are making me laugh! The expense approval is automatically triggered by the system. DARES is confusing but it's a great platform. FAS is a breeze but the coodinators are swamped. FAS takes care of trash out, rekey, recuts, bids, CFK, and utilities here for AHMSI. You can turn on util and send them an invoice and but here in SoCal FAS does ALL the trash-outs. Email your PM and FAS Coordinator that property needs trash out. If you have not already done your monthly report on DARES you can put it there also and AM will catch it. Also, if you get a task that is for FAS just scan a handwritten page stating submitted to FAS and upload it. Hope this helps!

Yeah I did get a FAS username and password, I just have not used it in some time and since they merged over with option one I was not sure they still handled everything. I had tried to reply to the FAS rep, but they never got back to me. Thank goodness my AM finally responded to me and let me know what was going on.

Thanks this info does help a lot. I will check because here in Northern Cali I am pretty sure that they do not handle utilities. At least not with the last 2 assignments I had with AHMSI.

In my neck of the woods FAS is handling: lockouts, rekey, trashouts, janitorial, pool repair cleaning and maintenace, lawncare, Utilities, repairs and Rehab, for anything that I have to comment on as being productive for marketing.

So all is good at AHMSI, if I could get FAS to actually get their vendors licenseed, insured and know what the heck they are doing

But ... lately FAS seems to be much better with their bids and employing better vendors for the job.

No complain from me when I don't have to front any money for any of the above.

AHMSI seems to have dumped every task that we used to be responsible for onto FAS's shoulders. Sounds good to me as long as I don't have to pay for any of it and I get to sell the asset with minor management responsibilities

The only problem is that they are very backlogged and it can take a bit to get util on. Properties here are selling in a week due to low inventory. Buyers agent wants to complete inspection prior to 7 day CR so in such cases I turn on and submit to FAS for reimbursement. They have been pretty fast w/ reimbursement. Not dealing with the majority of the billing is nice!

AHMSI has turned into a junk show with 10 days to even respond to offers, 7 days to approve seller HUD, poor choice of escrow, and their parter FAS (do I need to say anymore about that 3 ring circus called Field Asset Services?).

We are considering losing them to focus on our better servicers that pay 2.5% without all the drama.

Thanks for that detailed response and introduction, AtexMike. I for one can say that AHMSI is a big client of mine and FAS is definately slammed. Mike is right... the folks at FAS are for the most part friendly (there are a few who arent) and the FAS website is pretty user friendly and not overly complicated. I do wish however that the protocol was the same as before with the utilities. We have homes that go under contract and in the buyer's inspection period that have no utilities so I have to turn them on and the reimbursement turn time is exponentially longer than what AHMSI would pay. I think alot of the frustration on my part is with the local vendors utilized by FAS, moreso than with FAS. Many times when the vendors do a poor job (or no job at all), the coordinators dont know about it and are usually not happy to hear about it. Also, Ive noticed the bids for services or repairs which are submitted to AHMSI on the website are way higher than the bids I could obtain for the same services, but that is a different issue for a different day. Welcome to AgentsOnline, Mike

the other poster was right..FAS is a THREE RING CIRCUS, and a joke of a company. they are notorious liars, and their internal problems are the result of ridiculously poor management at the top. they have actually been TURNING DOWN good PP vendors in certain areas where they claim they need coverage. I know a vendor that this happened to recently. and FAS upper management won't even respond to attempts to communicate with them. how they received national contracts with the lenders defies all common sense.

From a listing agent perspective, all three of the big national companies are pretty much the same. The quality of the services is really impacted by the local contractor employed.

Some are very good, some are very bad, but most are average at best. Unfortunately (for us) there are too many that are unprepared in terms of equipment, manpower and expertise to handle all of the PP tasks properly. The vetting process used by the national PP companies seems to start with "who will do what for the cheapest price", not who will do the job properly for a competitive price.

"who will do what for the cheapest price", not who will do the job properly for a competitive price."

exactly. if your listing is serviced by FAS, and the contractor doesn't do their job (which is the norm), make sure you complain directly to the client. this is a great example of how rampant corruption in the industry and exclusive national contracts allow inferior service providers to flourish. this is exactly how our government operates with its contractors.

I agree totally PA.

I believe the problem is that the preservation companies pay peanuts to their subs. For instance, every single listing I have that one of the preservation companies winterizes ends up with leaks when we dewinterize.

You get what you pay for.

HI I'M IN ALABAMA AND WOULD LIKE TO REGISTER WITH THIS COMPANY, I WENT TO THE SITE, CALLED CUSTOMER SERVICE AND DON'T KNOW HOW TO GET SIGNED UP. THANKS