Dissatisfied customer. Signed with an agent in April - contract to expire on July 31st. Agent has done minimal to sell the home. She stated several weeks ago that the internet sells the home. That other agents should show it ( she has had only 2 prospective buyers to our property). Other agents do call ME to show, let themselves in via lockbox, and then she asks me every 7 -10 days if there have been any showings/ who came/ phone number/ name etc. Is this typical? Should she be doing more? Our home is on the market for just under 1 million. She has not impressed us and we want out. Any legal ways to do this? Thanks in advance for your responses.

Have you talked to your agent and expressed your feelings?

If not satisfied, talk to her Manager and or Broker!

Finally, talk to a lawyer as you are asking for a legal opinion from realtors working in different jurisdictions.

Good Evening Tagbox..

We are very sorry to hear that you are having problems such as this with your agent... First question from me also is: Have you spoken BLUNTLY to your agent?... If you have and that has not worked at all, then you need to speak to the agent's broker, no if's ands or buts... Home Listings like yours are few and far between and if your home is listed for just under a million then it would more than likely bring it into the "luxury" class...

I have a feeling that the broker will step on the agent and worse comes to worse, reassign the listing or maybe even release you from it...

If I can be of any more assistance, please feel free to contact me at anytime. If you need to speak to me privately, feel free to email me..

Have a great night and I wish you much better luck...

Duane

First, the Realtor's job is not to "sell" your home, it is to market your home. If she is properly marketing your home, other agents will see it, and will sell it. The percentage of listing agents actually procuring the buyer is small, and also involves dual agency, which can be a sticky situation.

Now, to the issue of agents calling you. Demand to see your MLS listing - agent remarks. I guarantee you she has written - Call owner for showings.......and this is why your phone is ringing. I personally think this is the actions of a lazy agent, but again, only my opinion. Why pay an agent 6-7% if you have to take the phone calls and schedule your own showings? Calling and asking you about showings/feedback? Unbelieveable.

First, in most areas, you have lock boxes that download to the Internet, so if your agent were Internet-savvy at all, she should know how to look it up on the Internet and see exactly WHO showed your home and exactly what time. Then SHE can call them for feedback!! In my area, each time a Realtor uses a keysafe to view a home, it downloads name, agent ID and time. Every night (or once a week, depending on the "key" the agent has), the agent downloads their "key". This then goes to the Internet and logs the information.

This does not sound like a good fit between you and your agent. Tell her!! Bluntly, as advised above. If this does not work, call her broker and request a meeting. You should be able to cancel the contract if you have legitimate problems. Do not be surprised if the broker insists on transferring you to a more competent agent in that same company, and this can really work for you.

1)You are unhappy, so the broker will want to make things right and

2) It is likely that the broker will pick an excellent agent to impress you - probably a better pick than you could come up with yourself, so it may be a win-win situation.

Good luck!

Cheri, Realtor in Iowa