Dear Ocwen Partner,


We would like to thank you for your efforts as a supplier of property valuation products to Ocwen Realty Advisors (ORA). With many of our staff coming from real estate backgrounds, we strive to recognize the issues you all face and understand some of the challenges in your work.

Our goal is to provide best-in-class quality property valuation products to our clients through prompt delivery. This goal can only be attained through a mutually beneficial partnership with our nationwide network of agents. We understand that we must improve our internal processes. It is incumbent on us to make your experience with ORA enjoyable and unobtrusive. This means providing improved communication avenues and a reliable system. We also must improve our relationship with you, our vendors by offering a fair price for your services, and increasing your opportunities with ORA.


Ocwen Realty Advisors will begin assigning BPO’s using our new vendor selection system which is scheduled to be released next week. Our intent is to reward the best performers from both quality and timeliness perspectives. Valuation requests will be simultaneously offered to several vendors who have historically proven to promptly deliver an excellent valuation report. Assignments will be awarded on a “first accepted basis”. Late orders will no longer be accepted, except in cases where circumstances require them and only when a representative of ORA is notified in advance. Unapproved late orders will be immediately canceled and placed with another vendor.

Also, please be advised that the option to negotiate for a higher fee will no longer be available to you. ORA strongly suggests that you access your REALTrans account and revise your coverage areas to include only those zip codes where you’re willing to complete BPO’s for our standard fees.


Again, Ocwen Realty Advisors greatly appreciates your efforts and patience. We are striving to be the best-in-class and we truly believe that the aforementioned changes will have a positive impact for all parties. We realize this can only be accomplished in partnership with you.


Sincerely,
Ocwen Realty Advisors

Not sure how that would affect agents such as myself that have received very little business from Ocwen.
This email/letter doesn't state that it will be broadcasted to everyone available, just to "the best performers". Curious to see what changes, if anything, for the newbie.