First come first served, lovely!

No way I got one assigned today...

well, give it until next week

I got 4 of them today. Hmmm...

did you get an email about this or something? i didnt see anything about it.

no, i haven't gotten anything yet. Just hearing it from others on here.

Dear Ocwen Partner,


We would like to thank you for your efforts as a supplier of property valuation products to Ocwen Realty Advisors (ORA). With many of our staff coming from real estate backgrounds, we strive to recognize the issues you all face and understand some of the challenges in your work.

Our goal is to provide best-in-class quality property valuation products to our clients through prompt delivery. This goal can only be attained through a mutually beneficial partnership with our nationwide network of agents. We understand that we must improve our internal processes. It is incumbent on us to make your experience with ORA enjoyable and unobtrusive. This means providing improved communication avenues and a reliable system. We also must improve our relationship with you, our vendors by offering a fair price for your services, and increasing your opportunities with ORA.


Ocwen Realty Advisors will begin assigning BPO’s using our new vendor selection system which is scheduled to be released next week. Our intent is to reward the best performers from both quality and timeliness perspectives. Valuation requests will be simultaneously offered to several vendors who have historically proven to promptly deliver an excellent valuation report. Assignments will be awarded on a “first accepted basis”. Late orders will no longer be accepted, except in cases where circumstances require them and only when a representative of ORA is notified in advance. Unapproved late orders will be immediately canceled and placed with another vendor.

Also, please be advised that the option to negotiate for a higher fee will no longer be available to you. ORA strongly suggests that you access your REALTrans account and revise your coverage areas to include only those zip codes where you’re willing to complete BPO’s for our standard fees.


Again, Ocwen Realty Advisors greatly appreciates your efforts and patience. We are striving to be the best-in-class and we truly believe that the aforementioned changes will have a positive impact for all parties. We realize this can only be accomplished in partnership with you.


Sincerely,
Ocwen Realty Advisors

Hmmm, I guess that's why they sent out the emails last week to update your service area's.

Is this only for BPOs or also REOs for the first come?

I didn't get an email to update my service areas either. Could this thing be for certain areas only.

Unbelieveable, man I hope all of the other companies don't go this route.

If we're a speculating - My guess is nationwide.

My guess - is that they may have felt their regulars were too set in their old ways and needed to ramp it up with some competition amongst us'ens.

My guess/hope - is that the REO will go to the closes brokerage that provides exemplary service.

Either that or something else

I got the email too. I am sure it is for bpos only...

Even though I haven't done any for them in a while. Seen no listings either!!

"We also must improve our relationship with you, our vendors by offering a fair price for your services, and increasing your opportunities with ORA."

What a bunch a &^llshit!

Come on folks what they are really saying is we are going to blast these and go for who does the work for the cheapest fee.

It's like when you work for a company and they give you a damn certificate for good performace with your name on it.Ok now I have toilet paper.They will do anything but show you the money.

You know if I had a quarter for everytime these freakin bpo websites went down I could have retired already.Are you listening bpo companies get your crap together and run a tight ship!

There is always over monitering of agents/brokers and unrealsitc demands but knowone is accountable at these bpo mills for your corporations poor performance.

All of you who live on bpo's I say a prayer every night.I still do some and make a few k a month but would not put up with this constant bs from these companies. This is why I haven't done anything for EML in over a year. I dropped them because there site went down all the time and there QC'rs wanted you to HIT numbers.

Maybe Congress would be interested to hear how these bpo mills are not properly staffed and have untrained hourly workers handing off values to make loan buying and loss evaluation decisions on. I think they would find that quite intoxicating...

It felt good to get this all out.I said what some of you were thinking but they know your names so I said it for you.LOL

Happy Thanksgiving!!

This reminds me why I am an independant contractor and love my life.These corporations and red tape drive people nuts.

Yay, the fair price thing sticks in my craw too. They reduced our fees $5. We're already rated, so why would going to a blast system, offering less pay, make working for them more attractive? The additional BS needed to complete their orders which could be fixed by software upgrades is beyond the pale. Then there's the matter of the new increased delay in receiving payment on BPOs. It used to be that you were paid within 14 days of approval. That's out the window now. It's now 30 to 45 days for batching (on their end) after approval and another 10 to 15 days for payment to be effected. I'm not making this up. I got it in an e-mail. Did I mention that when you call, they cannot/will not help you and they're language skills suck.

I'm sorry, it's just really been one of those days and I'm incredibly frustrated with every company out there.

Happy Thanksgiving!

Well, for you California Ocwen REO agents, this might ruin your Thanksgiving. Seems Ocwen is getting into the Real Estate Brokerage biz and will be opening up NOrthen and Southern California Real Estate offices to handle all of their own REO's internally. That means no more listings for their hardworking, established agents.

Sorry to bring the bad news on a Holliday weekend. If you are in Cali and Ocwen is a lot of your business, you may want to not spend so much on Xmas presents this year.

I'm sure they'll still let us do all their BPO's for them for a whopping $45 bucks a deal, though.

If you are referring to them hiring Asset Managers, I'm not to worried. I don't know about you, but my AM is in India. All of my contacts are in India. I don't think there's anyone left in Florida, really I don't. Let them have their little POS back, let them sell it at auction. I simply do not care. Can you imagine them signing up for all of the MLSs in California? I can't and the state MLS is too far off to do them any good right now.

They have no loyalty anyway...Thats what I don't like about them. I have sold 3 of their properties all within 30 days and 2 over asking. One was reassigned from other agents 2 times & I had it sold within two weeks. And then I haven't seen anything for months. So if they are opening up their own offices, I don't really care!! Along with their 1.6% & pain in the butt BPOs for $45

CanDo. Actually they are phasing out the agents all together. They are literally opening up their own Real Estate Offices in the California region and selling their listings themselves.

So, if you do a lot of work for Ocwen now, plan on that drying up. Just trying to give everyone a heads up. that's all.

I received that email 1 year ago, and still being assigned BPO's. I did complain to them big time as soon as I received that email last year. Everyone needs to do the same to their reps at ocwen. If no one speaks up and informs them that they are doing a disservice to themselves by going blast route, they'll never know it. Bark to them, not here : )

Keylink,

Strange, this is what BOFA has wanting to do for many years, as a matter of fact, it went in front of Congress about a year ago and Congress said it was an anti-trust issue and shot it down. So unless Ocwen has super duper congress approval powers, I don't think they will open any of their own agencies anytime soon. Thn again, I could be wrong because they are the note holders, anyone else know?

here is an email I received from a high ranking Ocwen employee.

"Thank you for your many years of service.
Ocwen has changed its strategic business plan to operate its own brokerage operation in California. Ocwen encourages you to continue to sell Ocwen properties, but there are no longer any opportunities to list properties."

Socal, I hope your right, but it seems for now, they are content on moving forward on this. Sad really, cause I did alot of work for them for several years.

The BPOs I got this week from Ocwen were assigned. No blasts here.

I guess reading the Ocwen e-mail would help! Blast starts next week! Be sure to read the attachment as well.

I was not sent the same email that you were sent. In fact, I have received no notice that they are going to blasts. They might not be doing it in our area yet. Nice smart-@$$ remark, though.

Anytime! However, there are two separate threads on the front page of this forum regarding this very issue! I assume that you have the ability to discern dates of posts? Clearly, in this particular thread the body of the e-mail was reproduced (cut and paste) by me for the edification of the greater mass. If you didn't get the e-mail, I would call OCWEN on Friday and find out why. It's not exactly an unknown situation with them not sending e-mails to all concerned. I would also check my spam folder. You'll want to look at the attachment to the e-mail as well.

Sorry to disillision you but I don't think you're going to be exempt from the new system.

I thought the point of a forum was to share what is going on with everybody's business in different parts of the country? Who's to say that they are making the changes in some parts of the country and not in others? I've had several clients do that over a multitude of issues. I know you might have a hard time believing that, but it's true.

All I was doing was supplying my feedback on what is going on in my neck of the woods. While I don't doubt that if it is a nationwide decision I won't be exempt, I was just saying that I have no notice of it here. Also, I run my own mail server and we do not filter our messages for spam for the precise reason you mentioned above. If there was an email sent, it would make it in my inbox.

Honestly, you shouldn't be so snippy and derisive to somebody over something so simple--you do it quite often. Sorry.

Are you purposely being dense? Isn't the point of the forum to read the posts? The posts in this very thread are dated from yesterday. The body of the e-mail is in this thread. There is confusion regarding this latest missive from Ocwen but your contribution to the thread by saying that you got orders this week wasn't on point to this thread or its contents. If that makes me snippy, then I'm snippy.

As my father used to say "Pay attention to pertinent detail." That about sums it up.

I really would call them if you don't have the e-mail, there really are going to be changes to how we get work. Depending on which page of the attachment you look at, we either have 1 minute to get the order or 24 hours. Not surprising all things considered. You are not going to be the exception to this new policy. One way or the other, this blast system is coming to your area, if not next week then soon.

Further, if you log into RealTrans, you'll notice that the system is going to be down over the week-end. Makes sense if you read the attachment to the e-mail due to the revamping of how work is going to be assigned.

Instead of arguing with me, take what I'm saying to heart. If you don't have the e-mail call them and ask they send it to you. You really don't need the e-mail, just the attachment. Yes, I know that their language skills suck but still you want that e-mail. Good luck.

CanDo,

You can really be a sanctimonious a-hole sometimes. There is NO DATE on your email, just your post. Since you posted on Tuesday, is it not possible that you got the email last week? Also, since I have not gotten it yet, how the bloody hell could I reference what "next week" is referring to? Maybe you should look into your details before blasting somebody.

By the way, I'm NOT ARGUING with you. I just pointed out that I got an assigned BPO and not a blast. I also have not gotten any notice regarding it being implemented in my area. Also, most of the computer systems are going to be down this weekend for updates since there will be minimal use going on in them--my MLS included. My post was a simple note in the thread about what's going on here--there's no reason for you to make comment that you did. However, since you are an absolute clairvoyant, I guess there's no reason for me to let you know what's going on in other parts of the country.

Also, there's no reason for me to call them. What would be the point? If that is what they are going to do, that is what they are going to do. My phone call is irrelevant. It's a complete waste of a half-hour (minimum).

NTB

I got the same email as Cando on the 25th Ill post it as well. I got an order assigned to me on the 26th at 1 pm as well, but it says it will take about a week or something to go into effect.

Sent: 11/25/2008 4:12 PM
To:
Subject:
Attachments: AVSE (2).DOC (491 KB)

Dear Ocwen Partner,

We would like to thank you for your efforts as a supplier of property valuation products to Ocwen Realty Advisors (ORA). With many of our staff coming from real estate backgrounds, we strive to recognize the issues you all face and understand some of the challenges in your work.

Our goal is to provide best-in-class quality property valuation products to our clients through prompt delivery. This goal can only be attained through a mutually beneficial partnership with our nationwide network of agents. We understand that we must improve our internal processes. It is incumbent on us to make your experience with ORA enjoyable and unobtrusive. This means providing improved communication avenues and a reliable system. We also must improve our relationship with you, our vendors by offering a fair price for your services, and increasing your opportunities with ORA.

Ocwen Realty Advisors will begin assigning BPO’s using our new vendor selection system which is scheduled to be released next week. Our intent is to reward the best performers from both quality and timeliness perspectives. Valuation requests will be simultaneously offered to several vendors who have historically proven to promptly deliver an excellent valuation report. Assignments will be awarded on a “first accepted basis”. Late orders will no longer be accepted, except in cases where circumstances require them and only when a representative of ORA is notified in advance. Unapproved late orders will be immediately canceled and placed with another vendor.



Also, please be advised that the option to negotiate for a higher fee will no longer be available to you. ORA strongly suggests that you access your REALTrans account and revise your coverage areas to include only those zip codes where you’re willing to complete BPO’s for our standard fees.





Again, Ocwen Realty Advisors greatly appreciates your efforts and patience. We are striving to be the best-in-class and we truly believe that the aforementioned changes will have a positive impact for all parties. We realize this can only be accomplished in partnership with you.





Sincerely,

Ocwen Realty Advisors

I received the same Email 11/25/2008. Location, Ohio. Suppose to start next week.

I haven't received that email, so thanks for the heads up!

There was no point to include a date as it was on point to the discussion initiated in this tread! The only sanctimonious person here is you! Don't call, don't get the attachment, don't know how to respond to the new system. I'm sure there is someone in your neck of the woods who will get the e-mail and attachment and will be getting your orders!

Whether you agree with what I wrote or not, isn't the point. You clearly cannot tell the difference between the wheat and chafe. Pity.

Haha...that's funny. It takes PAS over a week to dismiss all of the agents they are removing from their system (via email). However, you believe that a company, who reportedly has email problems, sent out emails to everybody in the country on the same date with regards to any changes. Right.....

You didn't answer the question, though. There was NO WAY for me to tell that you received your email on the same date that you posted it!!! So, the phrase "next week", which is relative to the date that you received your email, has no meaning to me since you DID NOT TELL people when you received the email. So, to jump all over me and basically yell, "Hey idiot!! It starts next week!!" is completely foolish/naive on your part. I guess I take exception to being told to read when you failed to include all of the relevant information in your post.

Hey, guys - it's Thanksgiving, for gosh sake. Please quit arguing with each other, no matter how valid the argument, and go enjoy your day with friends and family, or in simple solitary reflection.

Happy Thanksgiving!

Again, paying attention to pertinent detail doesn't appear to be your strong suit. At least I posted the e-mail which is more than anyone else did prior to my posting it. Belittling a lack of date is typical of your arrogance. When all else fails, no matter under what circumstances, attack! Now you're arguing about Ocwen's e-mail system. That is clearly beyond my personal control and has nothing to do with the matter at hand.

To sum up: Ocwen is changing the way they assign orders. There was an e-mail. Whether you got it or not is irrelevant. Suggesting that you be proactive is being helpful. Blow off that suggestion, it won't hurt my business, but it might increase someone else's business who is in direct competition with you in your market. It will affect you (believe it or not), the e-mail itself is almost immaterial, you want to see the attachment to that e-mail to see how orders will now be assigned. Not how they were assigned in the past, how they will be assigned in the future.

The point of the forum is to share information and to read the information pro-offered. If you can't do that then don't post.

It's called connecting the dots. You should have learned to do that in kindergarten.

I sense a food fight is about to begin and I'm getting out because that cranberry relish stuff stains everything.

When I was in kindgarten, I learned that I had a crush on my 50 year old kindergarten teacher, it was later in life, that I knew that I learned too much in kindergarten. In any case, TbinTx is right, its thanksgiving, just be thankful Ocwen is not starting their blast emails until next week, whenever that is for all of us who work with them.

CanDo,

I think you have a reading problem. I didn't attack anything about Ocwen. I pointed out your lack of ability to understand three things:

1) I DID NOT receive the email.
2) "next week" is not a specific time and is relative. How am I supposed to know which week they were referring to????????????
3) It is actually possible that companies do different things in different parts of the country.

I'm done and will be off having a happy thanksgiving. I'll be drinking to your clairvoyance!

NTB

ntb, this is directly written for you. My clairvoyance, as you call it, has resulted in a change to the OCWEN website. I suggest that you take this opportunity to log in for yourself and see the change with your own eyes. Tomorrow the new system will be operative but today you can view the result of the e-mail.

It's not to late to ask for a copy of the e-mail (and as I have said before what you really want is the attachment!).

Cando---once again, you COMPLETELY missed my point. My comment regarding your "clairvoyance" is over your comment telling me to read your post because you used the phrase "next week". Somehow, I'm supposed to know what that refers to. As I've pointed out to you ad nauseum, I did not get the email and "next week" is a relative phrase. How could I have known what "next week" referred to?? I couldn't have, but you evidently disregarded the fact and told me that I just missed the email. So, when I said that I was still getting BPO orders assigned, it was a valid comment. You just decided to jump all over it, point out my "arrogance", blah blah blah. I've never argued over any possible changes with Ocwen's method of assignment. All I said was that I got one assigned and you went nuts. Get off your friggin soap box.

NTB

I got the email too! And they can bite me! I couldn't care less if they paid me to.

Boy this thread is becoming a waste of space time to shut this one down.

If you guys want to go at it just PM each other to death.

I wonder whether anybody has the same experience as mine. I logged into the site to check out my score after I completed the 2 new orders. Only to find out that my score was significantly decreased by half. First I thought because of the 2 new orders I completed dragged it down but they're not reviewed yet so that's not it. I used to have 3 scores: Quality, Service, and Cumulative. Now the quality score is missing. My quess is it's the system upgrade defects??

The math formula appears (was)incorrect. Once a completed order is "accepted", the quality score appears. Until accepted, math formula utilizes a -0- for quality and cumulative score is pulled down. However, prior to 11-01-2008, the score was not calculating correctly. At least that it my experience. When I change the time frame to 11-01-2008 to current date, it is correct. If you have alot of older orders or ones not yet reviewed, you score drops immediately. Try the math.

I just looked at my score. My cumulative is 38. I have only been doing BPO's with OCWEN since Ocober, I have only done maybe 10. I have never been late, usually early. And I have never had a QC issue. What up with that? And everything is already approved. And I have no qualty score.

If your orders have been approved (not just delivered) you should have a quality score. 60% of cumulative scores is based on service (how fast done) and 40% is quality. All of my orders done since November 1 are calculating correctly, but prior to that the quality score calculates as if -0-, even though there is a number value showing, which severely lowers your overall (cumulative) score. Has anybody else found this to be true?

I've seen that happen, but I wouldn't say my experience with Ocwen has been typical. I've got the same website as previously, no notices regarding any assignment changes in our area, and agents are still marketing properties instead of them.

Ocwen is offering to purchase a bank in Texas, things are brewing...

www.mortgageorb.com/e107_plugins/content/content.php?content.2625nging...

Let's see - the fed has been giving billions to banks in bailout money with no restrictions on how it is used - and now an AMC wants to buy a bank - what a surprise

However, a bank (federally chartered) is prohibited from directly selling real estate. That's one thing that NAR has been all over. So...if it's true (and I can't say that it isn't) that Ocwen is selling their own assets without us, wonder how owning a bank would figure in all that? Can you imagine the customer service phone calls?

Okay, back on track...now that it is "blast only" has anyone, anyone gotten an order today? I'll settle for any order, blasted or not.

I called to ask for the email (since I didn't get it) and the rep said that they've not implemented the new "blast assignments" in this state yet.

I've not received anything from them.

I've been saying that for a week. However, unbeknownst to me (and Ocwen), I was apparently wrong...

LOL, northtx. Ding dang it, y'all. You know we are just a bunch of country bumpkins who don't know nothing.

I see what you mean. I'll wait after these 2 pending orders are approved and check again.

Cando...no order yet, I followed the .doc instruction but no order showed up yet.

where can I find my score?

From the Workstation
Click the tab - Admin
On the right side of Options, click Vendor Information
Scroll all the way to the bottom
Score Information
Click Requestor Search
Instead of Exact use Begins
Use the single word "Ocwen"
Click go

Let us know if you can make heads or tails of it.

I was able to see my score thanks for your help.

I have been working on Ocwen BPO's for a couple of years now in California. I haven't received a new order since 11/26/2008. I am trying to get some action from the new system, but I am yet to see any offers in the new offers designated area.
I phoned Ocwen today 12/02/2008 to pick a brain or two, but I was told the only way to receive an order is from the offers ordered section.. Curious if any has received an acceptable offer in Real Trans?

None here. Although that may not be unusual for my market. OCWEN has few assets here. I don't believe that I do all the BPOs here for them but I do think I've seen an increase in CMAs because one agent has dropped out and one brokerage has changed ownership but still got a new listing. In other words, the OCWEN pool is very small here.

I still fail to see the logic in this system, the lower fees and no possibility of a listing. Also, I have noticed in the last few orders that I have gotten that we have a shortened timeframe to complete orders (from 5 to 3 days). Makes absolutely no sense for an agent to get excited about working for them. Further, they are taking a lot longer to pay. They appear to be claiming that they can have us on up to a 90 day cycle. 30 to 45 days to process the order and another 30 to 45 days to batch the payment. I could have misread that e-mail however, the English was quite poor.

Wasn't there a notice on their site a while back that popped up when you logged on about the blast and all? It's taken them a while.

I don't do a landslide business with them, but it's steady. I cannot recall ever seeing anything on their website regarding going to blast. The first I heard of it was when they sent the e-mail last week!

OK...my 2 pending orders were already approved and I went back to check the score. Now it's 83 which seems to be the more accurate score...whew... BTW, I spoke to the rep there and they said they haven't implement the blast yet. They basically forewarn the agents about future blast system.

I reported a few days back that a Rep told me that they had not implemented the blast system here in this state.

Well, they sure were quick to work out their issues preventing them from doing so because today I received my first email blast from them and in fact was able to login and accept the offer.

That was short lived!
PS: To this day I've never seen the email they sent regarding these new changes.

It is hard to see how they could make a change to the Desktop and not roll out all across the country at the same time. If you have figured out how to accept the offers, you probably don't need the attachment to the e-mail but pm me if you do want it. I'll be happy to forward it to you (or anyone else!). I need an e-mail address though because the attachment is in Word!

Does anybody receive orders by blast system yet in California?

As of this yesterday, I was still receiving orders the old way. Nothing today yet.

Not me, but no orders either!

The e-mail was specific though (if you got it). It wasn't about something that was going to happen in the future, it was something that was being implemented this week.

Yes, even when the Rep said that they had not implemented it here YET, I could see the change to the Desktop, they added this new link "New Offers" which I clicked out of curiosity.

I'm sure it is just a technical issue and a matter of time before it is fully implemented across the country.

No New Orders yet here in California..

Just received a assigned order here in Illinois. Guess it has not hit here yet.

Don't make comments like that--you are risking life and limb....lol....

Got 2 $45 blasts this morning.

I have never received a BPO request from Ocwen but have handled REO Assignments from them. Am I set up wrong with them? Do you get listing assignments from the BPO's you do for Ocwen?

No REO's from them for me here...I would say you are set up the right way!

So ntb and tb, I guess I'm still wrong?

CD, have you ever considered the possibility that YOU JUST MIGHT BE? I don't even work for Ocwen, and I only posted to try to get you guys to give a rest on a day not meant for this bickering, so I don't know why you dragged me into it.

You seem to be determined to remain in the eye of the storm as you won't let the issue go.

FL_Agent's comment implies that there are different things for different states. So it is entirely POSSIBLE that ntb, in fact, has not yet received the email because they have not implemented the system in our state yet. The fact that it happened in Florida has absolutely no bearing on Texas. Could it be that Ocwen didn't check in with you on their plans for all 50 states?

You are determined to be right and it's frankly an exhausting quality.

So let's just get this over with - CANDO is ALWAYS, ALWAYS RIGHT, everyone.

This is like talking to a bloody wall. I NEVER said you were wrong. I just said that I got an assigned BPO and you flipped out!! I haven't gotten the email you got, an assigned BPO, or a blasted BPO. Next time, however, I will run my comments regarding what is happening with my business, that is 1500 miles from your area, by you for approval first...

So when a tree falls in a forest and you didn't see it, did it really fall, or was it a different tree in a differnt forest?

Its me... Princess Christmas Tree... and its still fairly early on Friday night... so no I have not fallen over yet...and if I do...I am sure you would hear it...lights sparking and ornaments breaking...LOL

So when a tree falls in your forest, a tree must fall in my forest simply because it's the same type of tree? I can make ridiculous analogies as well.

I received two orders assigned this week. Appears the "Blast" is based upon your location.

me too, assigned to me.

I got the email last night notifying me that my area is blast only as of next week. I love it that they make it sound like by doing this they are rewarding you for doing your job properly. If making it more difficult to get orders is a reward, punishment severly instead PLEASE!

Ah don't worry about blasts till you decline an offer by design or be on vacation when they hit you like me, then blasts are a thing of the past. You get no chance at another order. Fickle lot they are.

I completely agree with that - I placed myself on vacation early in the spring - wow - talk about shooting myself in the foot. I would be busier now if I had just started all over again. Doing the right thing doesn't mean it is the best thing for your bpo/reo business or should I now say 'what business'.

questions for you blasters...i noticed now on Ocwens site, there is a new link that says "offers". Is this where your blasts are going? and are they sending you emails when they are available? Im only seeing assigned here.

questions for you blasters...i noticed now on Ocwens site, there is a new link that says "offers". Is this where your blasts are going? and are they sending you emails when they are available? Im only seeing assigned here.




EDIT: BUUUUUMP.

Yes and yes & I also get assignments.

Received the email last night about the blast starting next week here in Illinois. I'll let you all know if and when I receive any orders. My scores are in the 80's but I'm not sure if that's good enough to have the priviledge to work for Ocwen.

Illinois....I also got it last night.

Got the email last night too for South Carolina. Picked up 2 blast orders this morning. They're not a big player in my area but I think I may actually get more this way.

NC too - "No offers found."

So are you guys getting an email saying an order is available or this like the EML system of continually checking?

I received 3 notifications this morning at 1:19 a.m.!!!! By the time I logged in (I was asleep, silly me!) they were gone. Clicking on new offers hasn't worked for me. Thinking that this confirms that they don't do a lot in my area.

Thanks Cando, Ive tried checking the new offers as well with no luck. At least I know not to wast my time unless I see an email.

I got my first email blast here in California about 11:00am. I Just checked mail at 1:00pm and the offer is gone.. Offers are definitely 1st come 1st serve. You BPOer's better have those Blackberry's handy..

Well Good - at least we should see have many we're missing

I remember $75 to $100 for rush orders just a couple of years back.

Now it is $45 on a blast for a fairly short turnaround.

Now, I see they want .5 mile for dense urban plus an address verification photo.

Plus they want a time stamp on every photo correct? Its been awhile since I've done a BPO but I remember an email stating that all subject photos have a time and date stamp

My camera stamps the pics but you don't see it and have never had issues with pictures.

I don't date/time stamp my photos but I could. I've never had anyone bounce pics back because of that. I've never seen an e-mail from Ocwen requiring it. Although I don't find that surprising.

Ocwen barks loudly but their bite is not so bad,,,,

I date/time stamped photos for a while. Then I started forgetting to. It's been a while since I remembered. Still getting plenty of BPO's and listings.

Incidentally, they have not started blasting here yet, but I do see the "offers" section on RealTrans. They will probably start fairly soon.

Knowing how this company operates, they will probably convert their listing assignments to a blast system next.

I starting getting blasts today too

Me too, wish they would make their site mobile phone capable.

I just got the email on Monday concerning the new blast system. It stated that it would start next week but apparently next week started this morning at 2:09AM. I might like this better than the old way because they only sent me about 1 per month on the assigned basis. I was able to grab this one and go back to sleep. Maybe I can get more now and it will be nice to be able to ignore a crappy one once in awhile.

I know many of you great bpo vendors are dedicated - but do you leave your computers on in your bedrooms all night so you can get up and try to beat someone else to a $45.00 order?

Pinehurst, My blast BPO emails come to my Blackberry which then alerts me to a BPO. It is left on and charged in my bedroom. It is the only phone I have now, and I keep it on at night in case of emergencies. I have elderly parents and like to know that if they need to call me, they can get me. A blast BPO every once in awhile during the night doesn't bother me. It only happens a 2-3 times per month. My computer is not in my bedroom, lol.

My wife and I take shifts. She's responsible for being awake from 7 AM to 6 AM to get orders while I'm sleeping, get the kids to school, clean the house, take BPO pics, and do the grocery shopping. I let her sleep from 6 AM to 7 AM because I'm such a great guy.

Same here. Got one this morning.
I wish they were sending more reos my way.

A good sense of humor and a little tolerance helps and I certainly understand the single phone source with parents and others you worry about.

As I understand it, with a Blackberry, you can toggle email alerts on and off, separate from the phone, is that correct? Also can you accept an Ocwen order with it, or do you need to get up and fire-up you PC to do that?

Still considering the 'Bolt?' but so far it hasn't lived up to it's hype.

Ok Since I can't seem to start a new post, this is an interesting conversation between me and one of my favorite AM's


ME- Any new REO Listings?

AM- Unfortunately new listings come form pre-marketing in India. Sorry.

ME- Also I heard that all California is now under OCWEN's "brokerage" do you know if this is true?? Can you still assign me listings that are over 120 days?

AM- Not allowed to comment

Got my first BLAST email from Ocwen...

and I have nothing nice to say about that, after years of service we are expected to rush to our phones/computers to accept orders...that is brutal...

why are you asking the AM if she can assign listings that are over 120 days?

You can turn the email alerts off on a blackberry and still receive phone calls. Unfortunately the Ocwen site is not 'mobile phone compatible.' So once you get the email, you still have to log on to the computer to accept the order.

I got my first blast at 6:03AM today. Good thing that I'm an early riser.

Got my first blast today. $45 bucks is not nice :-(..... but I'll take it:-) They keep me busy.

Pine, thank you for asking! Yes! My laptop and printer are in my bedroom, I do my BPOs and other paperwork in bed! No. Seriously. I use the BedLounge which I recommended to Christie. I also have a home office with a desktop which I haven't set up since I moved in March (one of these days). This set up works quite nicely for me. I kick myself for not doing this sooner!

Back on topic - while I have missed the only blasts that have come through so far, I did receive a direct assignment today for a CMA.

Here's a tip - while it appears that you cannot negotiate a blast order, if it is assigned (not blasted), you can still conditionally accept the order, just like it used to be.

Haven't received any blast order yet...still waiting for my turn

Does anyone know who will be the REO Master Broker for Ocwen in California???

A better solution would be to offer the bpo to one agent for 8 hours.

I do not see the logic of a blast.

The best agents will not have time to monitor a blackberry or computer 24/7.

From time to time I have caught a glimpse of other agent's bpos; old mls pictures for the subject property instead of new originals, cmas with obvious defects missed, proving the agent never personally visited the property.

This new blast shows they have little respect for loyalty and quality.

It reminds me of a HUD sales meeting where they would pin a dollar bill to a bean bag doll and throw it into the audience to watch the agents fight over it.

I just got this omninous email from my favorite AM(he is the most efficent I have ran into at that company)at Ocwen. He asked me for my zipcodes and that he needed to talk to me personally today.


hmmmmmmmm I wonder what is up? Anyone else get this?

No, care to share when you have the conversation?

Well, I will speak more when he loses his job in a couple of months. But here is what I am willing to share-- Looks like everything is going to be based out of India and OCWEN's new business model for CA and FL is going to be something like REDBELL. You call the 1800 number get the code, give them your dre number and contact info and they follow up in a few days. Most everything done online.

If any of you have viewed a REDBELL Property is is one step below an OCWEN Property placed with a horrid AM. (There are a few good AM's at OCWEN)

It is that AM's opinion this shouldn't last for more than 3 months if OCWEN is smart. The broker is just going to list it on the MLS. Everything done online via India.

Is there anything you have to do to have these blasts sent to you? I haven't seen one yet, and I have a 90+ rating with them? No assignments in weeks either.

I got 5 yesterday, 1 today. All were posted around 5:30 am, i picked them up around 7:30

Did you get an email notification first?

yea, was surprised they were still available

We've had 2 RedBell properties here and I did the interiors on both of them. One agent got the listing and she's not an REO agent and is located MILES away from the property but did a decent job with the MLS listing. The other agent is a REO agent/broker, she didn't even bother to put a sign up, although it is listed on MLS but you'd never know it was for sale (if you were a buyer) from the street. Talk about your secret listings; however, this apparently works for her. Not one beep from her on the MLS regarding RedBell.

I know that a neighbor asked me if I was going to be the listing agent when I was doing the interior When she called RedBell, she couldn't talk to anyone! How's that for marketing? (To be honest it was in prelist but still their sign was up!)

Hmm, I haven't had any emails about blasts recently and I was just assigned an order last week. I know they do a ton of work around here, I wonder why I haven't seen any blasts.

I did accept 15 orders as they switched to new system and previously was getting about 1 or 2 every few weeks.
I did picked up every single one sent my way.
Now if system coninues this way I will be only broker doing them in my area!
What is up with that? Good or bad?
My score ratings droped as some I got are just immposible to comp!

They go fast here.

Since the blast I've only had 1 order. That stinks, but thankfully I had 12 orders that week.

Still getting direct assignments here. No blasts or notice about going to blasts yet.

I do get the occasional direct assignment, but I still get at least a dozen orders a week since the blast started.

Anyone here who handles Ocwen REOs in Cali gotten any new listing assignments in the last month? Just wondering cuz i know they are trying their new method.

I haven't gotten any since March, though I have one in pre-list for over a year. BUT I know I'm a preferred Broker, so who knows. Haven't seen ANY of their listings in the SF Bay area, and they did give me the 'do you want to lease them for us' call about a year ago. Told them no.

Anyone else having trouble opening up their forms? I know they were down but I can log in okay, form just won't open.

LVNV, I can't get the form to load either!

I can't open CMA form it gets stuck on loading

Still have not received a broadcast and I'm getting ticked. I was doing 10 a month, with good scores. I've called, but couldn't get anything out of the Indian guy on the phone.

I hate how these companies just won't communicate. If I don't qualify for broadcasts, just tell me why and that's that. But don't tell me I'm eligible and then don't send any my way. And this goes for practically every company out there. Its very frustrating.

for those of you who arent getting them, or are for that matter...i have a question for you.

on the ORA website, when you go into vendor admin, then into products offered, then to notification manager, you will see the long list of items offered. if you click edit to the far right of any one of those, it pulls up an edit page where you can change how you are notified.

for my ocwen bpo edit page, the first one on my list is "placed/new", but next to it it says "not applicable". however, everything else is editable.

im wondering if this has anything to do with me not seeing orders. maybe.....

Good question, I hope there are good answers. I recently took the training and this part was confusing and I could not quite get the translation right. I think I might try to sit through the training again to see if I pick up any more info. I have been through all the notification pages and edited but have yet received Nothing.

King - I haven't received any orders or email notifications since the blast system was activated. I checked the notification detail screen and for all products the "placed//new" is marked not applicable.

The same thing here guys. Every week like clock work I would get about 4-7 orders a week. Ever since the blast I've had nothing. My scores are good exceeding thier expectations, but it seems they cut me off. I called and had the same response that you have to keep checking. I thought they would send a email first, but apparently not. Any suggestions?

I have been getting a few more since the blast started here. However, they are just sitting in QC after being finished. When mine used to be assigned and I finished them, they would either be approved within 1-2 days or they would say delivered with further research needed (which is something on Ocwen's side). Now I have 3 just sitting there--one since 12/12. Each time one is finished and "delivered" without being approved, your cumulative score keeps dropping.

Crenshaw: Do you keep checking the new orders button or are the sending you a email?

Realtor247, they were blast emails.

OK! My last BPO order from Ocwen was !2/01/2008. I was told that the blast has started in my area. I spoke with my Broker and an agent I know with another company in my coverage area and they both have been receiving direct BPO orders. When I spoke to Vendor Management today they insist that it is not possible. They said all orders must go through blast in Michigan. I saw orders with my own eyes WHAT GIVES?

I just got a call this afternoon with a direct assign. This happens to me about 1x/week. Blast orders 3-4 per week... I think it may have something to do with turn around time, because the direct assigns they want back in a shorter time frame than the blast orders. Just my guess...

I have done several bpos for ocwen assigned. I just got my first blast today. Picked up six orders. I got emailed to let me know that there was one available to pick up.

OCWEN Realty Advisor is looking for an agent or broker to complete a Ocwen BPO. This solicitation may have been sent to other local brokers. This assignment will be granted to the first person to accept this request on ....... Hope that helps

Anyone else having trouble 'embedding map' tonight. Their website makes me want to go nuts!!!!

I still cannot embed the maps and I've got 3 that are now overdue.

In the future, when you cannot embed and the order is due and they're closed, create an exception. This will allow you to call and get them to embed the map for you when they're open and NOT ding your service score. Are you really late? It's not too late to create the exception now.

Did you try logging off Ocwen and then logging back on? That used to work for me. The map would be embedded when I logged back on.

Ocwen is performing maintenance now (started at 10:30 pm EST) until 7 am EST tomorrow and you won't be able to submit orders and I'm sure embedding a map is out of the question.

Question about the exception feature. I got an order that turned out to be a commercial building. I created 2 exceptions explaining that and saying that I wanted a fee and time increase. I thought that they are supposed to reply to exceptions. I also emailed oraorders. Nobody has replied (3 days) and then I got a notice stating that it is overdue. Now the website is down for 2 days so I couldn't even do it if I wanted to.

Will they eventurally reply to my exception, or am I supposed to call? Will this late order ding my score?

Boy doing bpo's has went down the sh*tter the last few years.

Are you guys going to be doing more sales only. I was doing decent with them a few years ago when high turn times,low fees,extra paperwork,and constant website issues weren't the norm.

I am doing much more with sales now and bpo's aren't worth the headache. I do maybe 1k a month in bpo's and have been ramping it down for awhile.

Their site is back online this morning, and the map is back to normal.

Thanks.

I was able to get my orders in, thanks all for the suggestions. I forgot about the exception feature. I never had to used it before.

My BP0s are averaging 25% less than 3-4 years ago, thanks to the economy being in the tank.

It used to be that doing BPOs was instrumental in getting listings but that's not necessarily so anymore. I have noticed a hugh increase in order requests recently though.

Can anyone answer my question on the exception process (above)? Thanks!