It seems to me that every option that I'm presented with comes with a steep learning curve to learn yet another technology (I haven't mastered bluetooth even. Yesterday I spent most of the afternoon and into the evening trying to get the BB up and running with their tech support. Today, after hearing I would need to take the phone to a repair center to get my contact info transferred (50 miles east or 50 miles west), I packed up the BB and took it back. Had my new Treo up and running by the time I got home, had all my contacts installed within 5 minutes, and I feel infinitely happier than I have felt for the last 2 days. I like my touch screen much better than the trackball thingy, and the sound quality seems better than the old Treo 650. I need to explore my options for being able to get my email more quickly than by going online and logging into my email account. Hopefully there's a way. Reception from home was bad with either phone, so that hasn't changed.