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#190748 - 01/03/08 09:50 PM Does anyone use a live chat feature on their website?
captain21 Offline
Member

Registered: 03/04/07
Posts: 101
Loc: Arkansas
If so have you seen it beneficial? Do you know how it affects your seo?
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Click on the links to view all Little Rock homes or Cabot Arkansas homes!

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#190752 - 01/03/08 10:42 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Livechatrealtor Offline
Member

Registered: 08/14/07
Posts: 152
Loc: Indiana
I just added it will let you know if it helps or hinders
_________________________
Mark Wainscott
www.KEY2SOUTHBEND.COM
My Blog: http://www.key2southbend.com/HomesAuthenticated.aspx?tabid=1988595
RE/MAX Connection
South Bend Indiana

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#190785 - 01/04/08 07:36 AM Re: Does anyone use a live chat feature on their website? [Re: Livechatrealtor]
Bigtoe Offline
Major Contributor

Registered: 10/14/07
Posts: 2238
Loc: Outer Banks
I am very interested in how it works for you. I see both the positive and negative sides and can't decide whether to set it up.
_________________________
Your Outer Banks real estate agent. Helping people buy and sell OBX real estate since 1989.

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#191320 - 01/06/08 11:00 PM Re: Does anyone use a live chat feature on their website? [Re: Bigtoe]
HouseYouTube Offline
Member

Registered: 01/02/08
Posts: 15
Loc: WA,USA
Sure..chat can be added easily.

yes, anything is good to add traffic

I have about 30+ real estate websites and all adds up in traffic

Chris
http://www.HouseYouTube.com
_________________________
HomeYouTube

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#191355 - 01/07/08 07:27 AM Re: Does anyone use a live chat feature on their website? [Re: HouseYouTube]
Mike Taylor Offline
Member

Registered: 10/01/07
Posts: 279
Loc: Indianapolis, Indiana
I was also thinking about adding this. I can't see how it affect your SEO, but it could be good for conversion.

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#191589 - 01/08/08 12:31 AM Re: Does anyone use a live chat feature on their website? [Re: Mike Taylor]
SaltspringRE Offline
Member

Registered: 01/07/08
Posts: 213
Loc: Gulf Islands BC
What about a phone number on your site. Now that is a novel approach...would it work...hum.. what about the coding. Could someone read it if they where viewing in fireloxke.

I don't think chat would work look at the demographics of the buyers. They will email and call when ready if you are worthy of the call and give them some info up front not just the standard template that 300,000 agent have on their site. Just my two cents.

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#192725 - 01/11/08 11:30 AM Re: Does anyone use a live chat feature on their website? [Re: SaltspringRE]
Livechatrealtor Offline
Member

Registered: 08/14/07
Posts: 152
Loc: Indiana
I have the code for aim chat, and I do have it on my website plus the grand central phone number from google and the web button to call me. I also have contact forms on alot of my web pages.
Has anyone used it yet hmmm no but I just redesigned my site over the holidays.
_________________________
Mark Wainscott
www.KEY2SOUTHBEND.COM
My Blog: http://www.key2southbend.com/HomesAuthenticated.aspx?tabid=1988595
RE/MAX Connection
South Bend Indiana

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#209762 - 03/07/08 08:31 PM Re: Does anyone use a live chat feature on their website? [Re: Livechatrealtor]
North Jersey Offline
Junior Member

Registered: 03/07/08
Posts: 4
Loc: New Jersey
We tried it out, but couldn't really get too many people to talk. We cancelled it, we had loads of traffic and visitors, but could only engage one or two a day.
Gave it up.

Try out a new service we found for Showing Feedback.
http://www.thanksforthefeedback.com/index.php

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#218513 - 04/10/08 07:10 AM Re: Does anyone use a live chat feature on their website? [Re: North Jersey]
Adier Offline
Member

Registered: 04/01/08
Posts: 191
Loc: n/a
And would that not pose a treat to your site's harmony? I mean what if that attract chat spammer and post anything against your site.

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#227192 - 05/17/08 04:13 PM Re: Does anyone use a live chat feature on their website? [Re: Adier]
Danny Offline
Member

Registered: 05/12/08
Posts: 40
Loc: Tampa, FL
I have ringcentral.com which allows you to have a button for someone to call you directly it has been the best product I have tried so far. The live chat thing didn't work for me at all.

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#227229 - 05/17/08 08:11 PM Re: Does anyone use a live chat feature on their website? [Re: Danny]
DaveInMT Offline
Junior Member

Registered: 05/17/08
Posts: 4
Loc: Flathead Valley, Montana
Check out grandcentral.com. I think they still offer a free account. They were/are in beta then Google bought them. They give you a local phone number and code for your web site that will allow someone to enter their phone number while on that page of your site. They call you to whatever phone you have designated on your settings page - you can use multiple phone numbers - cell, office etc.

One way I use them is to record teleconferences. With their form on my website, I enter the number of the teleconference (on my website page) and click the call button, which causes a call to my office phone. When I get the call (within seconds) I push 4 on the phone to record the call. Then I enter the access code, etc to join the teleconference. Participate in the teleconference for the next hour or so. When I hang up, I can go back to grandcentral, log in and download the mp3 of the recording.

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#227728 - 05/21/08 07:25 AM Re: Does anyone use a live chat feature on their website? [Re: DaveInMT]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7688
Loc: PA
I thought about having this on the company website at the other brokerage I worked for. The idea would be that the agent who was on floor time would be responding to any chat request.

The broker didn't like that - probably because that may have allowed a "good lead" to escape them - they wanted to keep everything all leads coming to them via email and then they could decide which leads they wanted for themselves and which ones they wanted to give away to an agent.

Now however, as an agent myself with my own website I don't see how it could really work - it's not like I'm tied to my computer 24/7 so the chances of me being online when a customer is online wanting to chat is slim. So it would be, for me, a worthless tool using up bandwidth and on screen real estate.

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#234111 - 06/22/08 04:18 PM Re: Does anyone use a live chat feature on their website? [Re: Perky_REALTOR]
GetSmart Offline
Member

Registered: 06/21/08
Posts: 35
Loc: NC
i can see it working if you work with different agents. you might want to come up with a mastermind group of agents that can help with different times of the day to chat with visitors. doing it that way will drive even more traffic to your site because prospects will tell their friends that you are available a large portion of the time to handle their needs privately. of course you got to have someone you can trust, but tell them that they get to keep the leads they convert to a client.

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#234112 - 06/22/08 04:19 PM Re: Does anyone use a live chat feature on their website? [Re: GetSmart]
GetSmart Offline
Member

Registered: 06/21/08
Posts: 35
Loc: NC
also networking with other agents on your site will help lower your bounce rate. i think google looks at the bounce rate of a site.

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#234181 - 06/23/08 05:37 AM Re: Does anyone use a live chat feature on their website? [Re: GetSmart]
All Night I.T. Offline
Member

Registered: 06/23/08
Posts: 12
Loc: Alabama
No, chat on a RE site isn't going to do any good unless you're chatting with a buyer in front of the house.

Chatting online is for dating a tech support - if you have a computer problem, that's what chat is for.

People see "chat" as another way to say "I'm out to lunch, but I'll be back". and what do people do when you're out? Leave.

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#235459 - 06/30/08 06:28 AM Re: Does anyone use a live chat feature on their website? [Re: All Night I.T.]
Malok Offline
Member

Registered: 08/18/07
Posts: 441
Loc: Kentucky - in a barn!
I think online chat is one of those interesting tools - but not necessarily a very good one on conversion of those "leads" over to actual customers.

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#235603 - 06/30/08 10:11 PM Re: Does anyone use a live chat feature on their website? [Re: Malok]
Perky_REALTOR Offline
Mod Squad
Major Contributor

Registered: 11/27/06
Posts: 7688
Loc: PA
No, because half the time my site wouldn't have anyone on there to chat with customers...and if I'm doing something on the computer during the day chances are I don't have time to chat with people...though I think it's a great idea if you have a licensed assistant to monitor the chat for you. (licensed so they can answer real estate questions legally)

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#355896 - 10/28/10 07:54 AM Re: Does anyone use a live chat feature on their website? [Re: All Night I.T.]
agentcampus Offline
Member

Registered: 08/18/10
Posts: 39
Loc: Austin,TX
This is beneficial if you have a big operation as other mentioned you can't be online 24/7 but you can hire people to do this. It is beneficial for the business because customers can easily ask questions about your product

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#356336 - 11/01/10 01:33 PM Re: Does anyone use a live chat feature on their website? [Re: agentcampus]
Allison Ables Offline
Member

Registered: 11/01/10
Posts: 39
Loc: Gainesville, FL
We use olark.com. It's pretty nifty and very minimalistic - like facebook chat.

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#365738 - 02/03/11 09:09 PM Re: Does anyone use a live chat feature on their website? [Re: Allison Ables]
Dacelle Pano Offline
Member

Registered: 01/16/11
Posts: 25
Loc: United States
Live chat tools in the website is very important especially if your product and services are need of customer care services.

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#366613 - 02/12/11 01:55 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Sabrina Gage Offline
Junior Member

Registered: 02/12/11
Posts: 2
Loc: BC
Hi captain21. I would like to share with you some benefits of live chat software. You can offer instant help to your users. Users are able to leave you a message if you are offline. You can monitor your website and see the source of your visitors. You can initiate the conversation if they are potential customers for you. I think you can at least make your website more popular with live chat feature on your website.

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#397331 - 12/22/11 12:14 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
First Rentals Offline
Member

Registered: 12/20/11
Posts: 42
Loc: Bangalore
Yes, i do use livechat in my website. I've Integrated Livezilla in my website for livechat .

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#398896 - 01/16/12 12:14 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
SaltspringRE Offline
Member

Registered: 01/07/08
Posts: 213
Loc: Gulf Islands BC
Well I have re looked at the live chat and put it on my site. I have a landing page that clients go to for advanced mls search system similar to a idx system and put the live chat on top of the where the clients log on. Today is the first day. On my old site I had a forum that had worked well for 5 years but there is no more support from the forum company. It was unstable. The cool thing about the chat is I can see people log in in real time. Went with Quick chat a very easy to install and configure wordpress plugin.

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#400753 - 02/08/12 07:14 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
realyte Offline
Member

Registered: 02/08/12
Posts: 31
Loc: CA, USA
I think live chat is great only if you have someone that can work it all day. The biggest turn off is when you see live chat offline on a website. If you won't use it it is best not to have.

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#417534 - 12/27/12 11:52 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
GoldenAppleRealt Offline
Member

Registered: 06/12/12
Posts: 12
Loc: Brooklyn NY
I use Zopim... they give you 1 free domain account... it integrates into your smart phone (google talk) last month i was on "realtors triple play" in atlantic city... someone desided to chat, i forwarded info to one my agent... next day they went to show property... how cool is that? and it is free :)

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#417596 - 12/28/12 10:49 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Scintillion Offline
Member

Registered: 01/26/12
Posts: 437
Loc: Colorado, USA
Very popular of late - have heard lots of good things about it. Questionable data on conversion rates, though.


Edited by Scintillion (12/28/12 10:49 PM)

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#418051 - 01/08/13 10:36 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Mike Bouma Offline
Member

Registered: 04/18/08
Posts: 76
Loc: Oshawa, Ontario, Canada
If you are never online it's not going to work.
If you can't type it's not going to work.
If you can't answer the questions people pose quickly it's not going to work.

I use zopim and though it's only resulted in a few deals, that still works out to $xx,xxx in income. I turn it on whenever I'm at my computer for a decent amount of time and while most visitors don't use it I find people are much more likely to start chatting vs. filling in a form.

Like most online ventures it's a bit of a numbers game. I average around 350 hits a day on my site, but if I averaged 8 I don't know that it would be worth the time of setting it up and logging in each time.

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#418095 - 01/09/13 02:58 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Musa Opondo Offline
Member

Registered: 09/24/12
Posts: 210
Loc: USA
I think live chat is good to interact with potential clients, even if there is no one to manage it 24/7 it can still be beneficial.Though i don't see how it helps in SEO.

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#418105 - 01/09/13 07:51 AM Re: Does anyone use a live chat feature on their website? [Re: Musa Opondo]
Scintillion Offline
Member

Registered: 01/26/12
Posts: 437
Loc: Colorado, USA
Look forward to hearing about more success with this feature. smile

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#418130 - 01/09/13 12:26 PM Re: Does anyone use a live chat feature on their website? [Re: Mike Bouma]
DueDiligence Offline
Major Contributor

Registered: 12/05/06
Posts: 1635
Loc: Wild Wild West
Originally Posted By: Mike Bouma
If you are never online it's not going to work.
If you can't type it's not going to work.
If you can't answer the questions people pose quickly it's not going to work.

I use zopim and though it's only resulted in a few deals, that still works out to $xx,xxx in income. I turn it on whenever I'm at my computer for a decent amount of time and while most visitors don't use it I find people are much more likely to start chatting vs. filling in a form.

Like most online ventures it's a bit of a numbers game. I average around 350 hits a day on my site, but if I averaged 8 I don't know that it would be worth the time of setting it up and logging in each time.


How do you engage the visitors-- like, what's your first question when they "come in the door"?

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#418147 - 01/09/13 04:12 PM Re: Does anyone use a live chat feature on their website? [Re: DueDiligence]
Mike Bouma Offline
Member

Registered: 04/18/08
Posts: 76
Loc: Oshawa, Ontario, Canada
I have it set to "trigger" after 45 seconds on the site just saying something like "Thanks for visiting my site. Any questions just let me know." but only on their first visit. I want them to notice the chat, but still have it to look natural.

You can be more aggressive of course and set up different triggers for different pages and such, but I think I would either shut down the chat or go somewhere else if I visited a site like that.

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#418158 - 01/09/13 08:37 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
ggl Offline
Junior Member

Registered: 08/07/12
Posts: 6
Loc: new jersey
I as a user happen to love the live chat button but usually noone is on line and I think it is silly to have a chat button operating on your website and not be there to answer the chats. It makes it worse than if you did not have anything. If you can connect it to your smart phone and engage I think the consumer these days has no time for anything. I mean I have gotten calls they are sitting in front of a house they found on trulia and would I open the door. Lets face it sometimes these crazy deals work, not always but sometimes. So if you are going to answer the chats I would say go for it.

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#419950 - 02/09/13 05:49 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Listing Scout Offline
Member

Registered: 01/30/13
Posts: 13
Loc: Palo Alto, CA
In my years of experience, the real time chat doesn't necessarily increase any metrics of a site as far as traffic, or even bounce rate -- but happiness of your visitors for sure. The web is a wild place, and anytime a visitor to your website has a good experience, they are far more likely to share it with others. In an industry like this where word of mouth is still one of the strongest ways of getting new clients, real time chat, works wonders, unless you're never there and it just says 'email me me, I'm away" that provides no value.

You could also check out sites like http://groovehq.com/ or http://www.desk.com/ that help aggregate your twitter, facebook, chat, email, etc into once spot. This way you are sure not to miss an interaction with a potential buyer, or other agent.

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#423802 - 05/14/13 12:25 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Jansen Team Offline
Junior Member

Registered: 05/08/13
Posts: 2
Loc: CA
I thought it was a great idea when I first saw on a realtors site, about a year ago. But now I was wondering if it works well. The site always states that the realtor is away from his/her desk.

I would be very interested in finding out if this actually woks.

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#424054 - 05/21/13 03:59 AM Re: Does anyone use a live chat feature on their website? [Re: Jansen Team]
Scintillion Offline
Member

Registered: 01/26/12
Posts: 437
Loc: Colorado, USA
Originally Posted By: Jansen Team
I thought it was a great idea when I first saw on a realtors site, about a year ago. But now I was wondering if it works well. The site always states that the realtor is away from his/her desk.

I would be very interested in finding out if this actually woks.


I agree, I would think it that close monitoring of the site would be required.

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#424796 - 06/07/13 09:03 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Malok Offline
Member

Registered: 08/18/07
Posts: 441
Loc: Kentucky - in a barn!
99% of the sites I see it on, either no one is there or its a robot pretending to talk to you.

For me, I don't think its going to be effective unless you have it manned 24/7.

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#426664 - 08/02/13 10:45 AM Re: Does anyone use a live chat feature on their website? [Re: captain21]
Nashville Homes Offline
Member

Registered: 07/25/13
Posts: 113
Loc: Nashville, TN
From one Rockstar to another Rockstar..we use the LIVE chat feature provided by a third party company..we have integrated it into our main site that generates us a tremendous amount of traffic. This does nothing for our SEO..however it keeps us in touch with all of our future clients and their needs..this day and time many of the prospective leads will chat via text or live chat before ever winning their confidence via phone or face to face...its a must. I have a full time Lead coordinator that services a tons of things for our team and added this to her plate and its worked great.

Best of Luck

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#454039 - 08/19/16 10:41 PM Re: Does anyone use a live chat feature on their website? [Re: captain21]
NickCatalano Offline
Member

Registered: 08/17/16
Posts: 31
Loc: Perth, Australia
[i]If so have you seen it beneficial? Do you know how it affects your seo? [/i]


Live Chat feature has nothing to do with the SEO, it just increases user interaction on the website, which is good for business.
_________________________
Home Inspections
The Best Home Inspection in Australia

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#454171 - 08/29/16 07:54 AM Re: Does anyone use a live chat feature on their website? [Re: Nashville Homes]
WestMIMedia Offline
Member

Registered: 08/15/16
Posts: 30
Loc: MICHIGAN
Nashville_Homes - who did you go with for your service?

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