Indymac users beware! I just received an email form my client that I am currently sending through Indy that said, "This is wierd, I just got a phone call from Indymac and they sent me an offer." I looked at the offer and they touted how great a loan this was, etc. It was the exact same program I had just submitted, only the rate was better by about .375%. They forgot to mention that there was a 1.625% cost to get it! I couldn't believe it. I called and started in on the loan officer and I wanted to know how he got my clients name, he said that the client called in. This irritated me to no end because I just closed 2 loans for this client, why would he start fooling around now? I called my client back and explained what the LO said and asked if this was true. He said that they called saying they were supposed to follow-up with him at this time because he had contacted them and was actually moving forward with a refinance through them about 3 months ago. They had to stop since he had a PPP that is up on the 21st of this month. His current loan is with Indy. So was it the client or was it the bank? Well, I vote bank because they put him on the exact same loan program that I had just submitted, the client didn't even know which loan program I was using. Just watch carefully, Indy may be trying to middle out the broker.
I hate back solicitors. I remember Funding America denying one of our files, then having their retail division call the client and approve the exact same loan... How sad is that?
Like I mentioned earlier, IndyMac got old a long time ago.
Tip to lenders: Get your *#$@ together.
