Just found out I was burned badly by the shady folks at Superlative.com and wanted to warn others.

The contract you sign with them is a year contract. Fine. They won't let you out of it for any reason...fine. Hey, I signed it, I deserve it.

BUT, it is also an AUTOMATICALLY RENEWING contract that they won't cancel unless you send them, in writing, a request for cancellation 30 DAYS in advance of the end of your current contract.

Again, I signed the contract without reading the fine print, and I'll end up paying 2 years of contract fees to them despite the fact that I've not been a practicing real estate agent for almost a year. I deserve what I get.

I am writing this, however, to let others know about what I consider to be a rather predatory contract structure that is at odds with what I would consider good customer service practice.

If you choose to deal with them, and I would highly advise anyone not to do so, you can't simply call them to cancel, it must be in writing.

Beware.

You might want to check on the legality of such a contract.

I am having the same experience as Disappointed. I thought I had canceled my account but not so. I have retired from real estate but continue to pay for a service I'm not using because my account was automatically renewed for a year. If you choose to deal with them pay very close attention to your auto-renewal date. I feel ripped-off and was told too bad by customer service. I don't know why they would have such a department as it isn't.

Wow, good looking out dissapointed. I even checked out superlative.com and it looks like a pretty good service.

Does anyone use bundle Top Producer? Is it better than MoJo? Thanks!

I too would not recommend anyone to Superlative.com after my experience with them which I am still dealing with. Long story short, I signed up for service in July of '09 when Superlative's Regional Account Manager visited our real estate office. Afterwards, I exchanged a few e-mails with the regional account manager clarifying the terms of what the service offered and as they were waiving set-up fees, and domain fees since I had my domain already, etc., he had me cross out certain terms in the contract and his own words, word for word on his e-mail to me says: "We bill on the first of every month $29.95. The agreement is for one year if you want to leave after that just email superlative and let them know." - With this being said, I signed up. Surprising to me this January (2 and a half years later), I sent an e-mail to them requesting that my hosting be cancelled. I received no response to that e-mail so continued to send 1 or 2 other e-mails until I got a call from a representative saying the contract is an 'auto renewing' contract and I cannot cancel until July. This irritated me to no end, especially since I have the e-mail above from their Regional Account Manager. Since my e-mail requesting service be canceled on January 11th, they still have not canceled service and will not reply to any e-mails. Sure enough, February 1st came and gone and so did the $29.95 charge on my credit card. I have submitted a complaint to the LA Better Business Bureau which still has not received a response.

Again, a word of advice to agents looking for website hosting - it is my opinion that there is much better providers with better service, lower prices, and most of all, no contracts required - I am sure other companies won't make their "long time" customers go through what I am going through just to cancel.

Also, another interesting tidbit - I found that the State of Florida (where I reside, and many other states are following suit) passed a bill regarding automatic renewal contracts. Per House Bill 751 entitled "An act relating to automatic renewal of service contracts" it states that service providers must not only include a clear and conspicuous clause in the contract that specifies the terms of the auto renewal, BUT ALSO "shall provide the consumer with written or electronic notificiation of the automatical renewal provision. Notification shall be provided to the consumer no less than 30 days or no more than 60 days before the cancellation deadline." I received NO written or electronic notification 30-60 days prior to what I am now told by Superlative was my cancellation deadline, so I really do not know where to go from here other than make others aware of their practice and possibly dispute the charge with my credit card company and provide my CC company with the copies of the e-mails from the Regional Account Manager.