Shaunita,
Please send me a copy, my email address is stan@ufamservices.us. Also, can I ask your opinion on office computers? I want to make my agents responsible for computer issues, crashes etc, that occurs through negligence i.e, surfing to non-real estate related websites. What are your thoughts?

I primarily operate virtually. Why don't you encourage agents to primarily use their own laptops and use the office computer as a last resort?

I don't know if this has been mentioned, but I found some great examples to draw from when it comes to policy manuals, fax sheets, professional letters, business plans and various organizational ideas needed by going into MS Word and using their internet search link. There's tons of ideas in there that are a great help. Also, I was required to take an office management-type course when I studied for the broker exam. The course provided a generic Office Policy/Proceedure manual that was pretty easy to modify and mold to your own. If this is something you did as well, you may already have what you're looking for. Anyway, hope that helps!

I would really appreciated a copy too. dreamstreethomes@yahoo.com