We have a system that works as well as Agent Office or TP, but regarding transfering the systems around, and moving things from outlook to your CRM and vice versa, you should be able to do so by exporting it into a CSV file - just use the help function and it should work.
Any good CRM should allow youe email functionality, though, so there should be no reason to use Outlook. Despite the fact that Agent Office is our competition, I do have to say I ahve heard good things about their system.
Without being too forward, we may be able to provide you with a business solution that you might find mroe cost effective than theirs. However, as I mentioned, I have heard good things about theirs.