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#121274 - 01/27/07 10:57 AM Customer no shows
Suds Offline
Junior Member

Registered: 12/10/06
Posts: 5
Loc: Pickering
I am new and getting very frustrated. Twice now I have set up appointments to show a client homes and they dont show up. The frustration is #1 I havnt got a clue why they dont call me or answer thier phones. #2 These were really nice people and contacted me to line up showings for them. I finally did the caller id block and got through to both of them and they never said a word and hung up on me. The first time it happened I got over it but the second time I just went down in the dumps. I have not made a sale yet and have been at it since Nov. It sure takes the wind out of your sails. (sales hahaha). Any ideas?

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#121275 - 01/27/07 11:41 AM Re: Customer no shows
RESTEVE Offline
Member

Registered: 10/28/06
Posts: 417
Loc: Kansas
SUDS,
Part of that is just the market. You will learn to expect that after awhile. Sometimes I have clients that cant wait to get into a house and then suddenly they dissappear. Some of it is people playing games some of it they are just busy and the market. Part of this business. Also I think most agent may only get average 3-4 sales in the first year. Be careful calling these people with the do not call lists. Even though most wont admit it sales are pretty slow for the veterans too, so its real slow for us newer agents. Whats even better is when they list or buy with someone else after you have worked your tail off. Dont let things like that get to you, and get out there and prospect.

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#121276 - 01/27/07 12:27 PM Re: Customer no shows
Agent 007 Offline
Major Contributor

Registered: 02/05/05
Posts: 2713
Loc: Las Vegas
Yeah that part of the business sucks. It happens to all of us.
_________________________
Len McGuirk
Prudential Americana Group
Direct: (702) 203-6688
Las Vegas Real Estate

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#121277 - 01/27/07 02:17 PM Re: Customer no shows
Gulf Winds Offline
REO Slave
Major Contributor

Registered: 02/04/06
Posts: 1715
Loc: USA
Suds:

Did you ask them to meet you at your office? If not, you should. That way, if they don't show up, you can continue to work on other tasks. I do this on the first meeting. After that, I have a better feeling about how serious they are.

It's also a good thing to do for safety reasons.

Best of luck to you! Hang in there!
_________________________
"There are people who make things happen, there are people who watch things happen, and there are people who wonder what happened. To be successful, you need to be a person who makes things happen.." - James Lovell- Astronaut

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#121278 - 01/27/07 02:41 PM Re: Customer no shows
Suds Offline
Junior Member

Registered: 12/10/06
Posts: 5
Loc: Pickering
Ya I had them both meet me at the office. After they didnt show up I didnt feel like anything but hit a bar. hahahaha

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#121279 - 01/27/07 07:13 PM Re: Customer no shows
Jennifer Allan Offline
Major Contributor

Registered: 11/12/06
Posts: 1623
Loc: The Beach
OUCH! Oh my, what a drag.

I'm curious, where did these prospects come from?
_________________________
Jennifer Allan, GRI
RE/MAX Hall of Fame
Author of Sell with Soul, Creating an Extraordinary Career in Real Estate without Losing Your Friends, Your Principles or Your Self-Respect

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#121280 - 01/27/07 07:56 PM Re: Customer no shows
homeaide Offline
Member

Registered: 01/06/07
Posts: 46
Loc: Chattanooga, TN
Did you call a couple of hours ahead to confirm the appointments? I do this for all showings as I live about 30 minutes from where I work.

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#121281 - 01/27/07 09:00 PM Re: Customer no shows
Suds Offline
Junior Member

Registered: 12/10/06
Posts: 5
Loc: Pickering
One was at an open house and the other was a walkin when I was on duty. Its just retarded because they were so nice and easy to talk to. Both wanted to get into a house ASAP. I just cant figure it out. Old saying... "buyers are liers"?????

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#121282 - 01/27/07 09:15 PM Re: Customer no shows
Suds Offline
Junior Member

Registered: 12/10/06
Posts: 5
Loc: Pickering
Couldnt confirm...one was a teacher one was a truck driver. Spoke to them the night before.

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#121283 - 01/28/07 07:27 AM Re: Customer no shows
Paceryder Offline
Veteran Member

Registered: 05/14/05
Posts: 937
Loc: The Milky Way
Suds, don't feel bad, I took an up, made an appointment to take him to see 3 houses. He went crazy for one of them, made an offer on the spot, went home, and I never saw him again.

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#121284 - 01/28/07 03:13 PM Re: Customer no shows
Agent 007 Offline
Major Contributor

Registered: 02/05/05
Posts: 2713
Loc: Las Vegas
I have met many people at the actual property they were interested in. The bad thing about this though is that when you are done looking at the home, you have nothing else to show them. So basically you drove out to the property to show them one home just so they can tell you that they are not interested and will keep in touch. Then it seems to be very difficult to get another appointment with these people again.
_________________________
Len McGuirk
Prudential Americana Group
Direct: (702) 203-6688
Las Vegas Real Estate

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#121285 - 01/28/07 06:09 PM Re: Customer no shows
Drew Nichols Offline
Member

Registered: 01/07/07
Posts: 61
Loc: Greenville, SC
I think the best method is most certainly to have that potential buyers come into your office. Granted, I don't have a lot of experience, however, I think this is probably the best way to build rapport for a long-term relationship.

All of that said, I still feel sorry for you and know how disappointing it can be to have a no-show buyer. Just remember, this is a business that is full of rejection, with success just past that next no.
_________________________
Drew Nichols
Greenville SC Real Estate and Mauldin SC Real Estate.

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#121286 - 01/28/07 08:22 PM Re: Customer no shows
Suds Offline
Junior Member

Registered: 12/10/06
Posts: 5
Loc: Pickering
Thanks everyone....I feel a lo better now. Just got a call from my broker and she wants me to do a listing for her. I'm a firm believer in meeting the client at the office so they can see the organization and know your not some fly by nite agent working out of the trunk of his car.

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#121287 - 01/28/07 10:03 PM Re: Customer no shows
Paceryder Offline
Veteran Member

Registered: 05/14/05
Posts: 937
Loc: The Milky Way
Another thing one of our agents tell them is that they can be working while they are waiting rather than sitting outside a house waiting for someone, especially if they are running late. She feels it shows them her time is valuable, too.

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#121288 - 01/28/07 10:38 PM Re: Customer no shows
homeaide Offline
Member

Registered: 01/06/07
Posts: 46
Loc: Chattanooga, TN
Some will, some won't, so what. Someone's waiting.

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#121289 - 01/29/07 10:52 AM Re: Customer no shows
GregInAtlanta Offline
Veteran Member

Registered: 04/14/05
Posts: 1171
Loc: Atlanta, Georgia
Sales... especially real estate sales is a pure numbers game. There will always be some disappointments.

However, as a salesperson, you will learn through experience how to better qualify your prospects. Once you get good at qualifying, your disappointments will be fewer.

Good luck and don't get discouraged!
_________________________
Greg Sargent
Licensed Georgia Real Estate Broker.

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