What is your day like? How many calls, emails, mailings do you daily? How many calls do you get daily?

I'd say anywhere from 50-100 calls a day with around the same amount of emails streaming in throughout the day. Very stressful, but if I wasn't getting the calls/emails, there would be a bigger problem.

Non-Stop. I take 2 5 minute breaks to just stop thinking. Some days I do take lunch but I am isolated to my office trying to get loans done.

I get about 40 emails a day to as high as 250. I try to fully inform my customers of what to expect and give them time frames from other loans. It tends to limit inbound.

I try to hit people with the answers to their questions before they need to call.

When I do mailers I send about 250-300. It is current loans and applications I had.

I rarely send solicitation. Just information. It is something of value. Selling is ok but not personable.

STRESSFUL!!!!!!!!

1) Coffee (Lots)
2) Update Market Data as it applies to mortgage rates
3) Phone calls (CEA's, borrowers, processors, underwriters)
4) Update rates
5) More coffee
6) Print 1003's from website, upload to calyx
7) Call borrowers
8) Take FULL loan app., convert to Encompass
9) Send out RESPA's
10) Distribute leads
11) Update contact management software
12) Update borrowers who have not locked on market conditions, 10 year trends, Federal Chairman Ben Bernanke's rate hike forecast.
13) More Coffee
14) Call my FSBO clients for updates (how the sign is working out, etc), inform them of pre-approved borrowers
15) Pre-Approvals
16) LSR's for those using realtors
17) Update website w/ market conditions & any mid day rate changes
18) View performance reports on my processors, underwriters, LO's, & Sr. LO's
19) Afternoon meeting
20) Help processors, order title, appraisal, HOI, update mortgagee clause, clear PTD's
21) More coffee

This is just off the top of my head on a GOOD day.

22) GLBA Compliance security measures
23) HMDA Reports
24) File Audits
25) Regulatory and Operational compliance code issues
26) Marketing inventory/cost effectiveness
27) Balance Sheets
28) Monthly P & L
29) Taxes
30) Accounts receivable/payable